Analyst's Photo Name and Title Contact information
Liz Herbert

Liz Herbert
Senior Analyst

Research Coverage

Accounting Systems, Contract Negotiations, Distribution Channels - ISVs, OEMs, & VARs, Enterprise ERP, Enterprise Resource Planning Applications, Financial Management, IT Consulting, IT Services, IT Strategy Consulting, Midmarket ERP, Outsourcing, Package Implementation Services, Packaged Applications, Pricing, RFPs, Service-Level Agreements, Software As A Service, Sourcing & Procurement, Sourcing Execution, Sourcing Strategy & Execution, Supplier Scorecarding, Sustainable Sourcing, Systems Integration, Systems Integrators, Technology Consulting, Vendor Evaluation, Vendor Management, Vendor Management Techniques

Research Focus

Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management professionals. Her key research areas include software-as-a-service (SaaS) and ERP implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Latest Research

Planned Research

Market Overview: BI Systems Integrators September 2009
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Liz Herbert serves Sourcing & Vendor Management professionals.
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Recent Media Citations
SearchSAP, "SAP Implementation Partners Fall Short In Industry Know-How," June 3, 2009
eWeek, "SaaS Proof Points," April 15, 2009
eWeek, "Forrester Sees A Bright Future For Cloud Computing," March 13, 2009
VNUNet (UK), "Forrester Forecasts The Future Of Software-As-A-Service," March 13, 2009
Fortune, "Salesforce Hits Its Stride," February 17, 2009
IDG News Service, "Forrester: Be Careful Negotiating SaaS Contracts," January 15, 2009