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Analyst's Photo	Name and Title	Contact information
	Michele Pelino Senior Analyst

Research Coverage

Communication Service Provider Issues & Technologies, Convergence Services, Enterprise Mobility, Fixed-Mobile Convergence, IT Infrastructure & Operations, IT Process Automation, Operations Support Systems, Telecommunications Services

Research Focus

Michele serves Vendor Strategy professionals in the enterprise mobility and the telecom and networking industry. Michele's enterprise mobility research is focused on identifying overall enterprise mobility trends, enterprise mobility adoption factors, and the evolution of mobile application usage among small and medium-size business and enterprise users. In addition, Michele helps vendors and service providers in the enterprise mobility ecosystem position their products and services to address the needs of companies who are adopting and deploying mobility solutions.
Michele's coverage of telecom service provider information technology initiatives includes operational support systems (OSS), billing support systems (BSS), service delivery platforms (SDP), IP multimedia subsystems (IMS), and the effect of next-generation networks on the strategic future of the telecom industry. She also focuses on identifying strategic issues facing the telecom industry including emerging competition from cable companies, satellite providers, and new entrants; the telecom usage patterns of small and medium-size businesses; and business models enabled in the next-generation communications world.

Previous Work Experience

Michele has more than 12 years of professional experience focusing on the telecommunications industry. She has assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on topics such as IPTV service, customer experience processes, and network infrastructure equipment demand.
Most recently, Michele was a senior consultant for Adventis, a strategic telecom consultancy, serving national and international communications and technology clients. Prior to that, she was director of Internet market strategies at the Yankee Group, where she assisted clients in identifying opportunities to leverage the Internet to reach businesses and consumers, generate revenues, and improve efficiency. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Latest Research

Planned Research