Sourcing Strategy & Execution, Outsourcing, IT Services, Contract Negotiations, Sourcing & Procurement, RFPs, Vendor Management, Vendor Evaluation, Infrastructure Outsourcing
Paul serves Sourcing & Vendor Management professionals. He is a recognized expert on a broad range of outsourcing topics, including outsourcing strategy and execution, IT services, contract negotiations, RFPs, provider management, provider selection/evaluation, infrastructure outsourcing, and IT service delivery.Based in Washington, DC, Paul is one of Forrester's leading providers of research and advisory services for IT services outsourcing and vendor management professionals. He is a recognized expert on a broad range of outsourcing topics, including sourcing strategy, deal management, and infrastructure service delivery. As one of the most frequently accessed analysts, Paul's research provides highly applicable guidance on sourcing strategy, RFP creation, solution development, service provider assessment and selection, contract negotiation, transition and transformation management, and sourcing deal governance. He also advises senior IT leadership from Fortune 500 firms and government agencies on sourcing strategy, trends, and best practices. Paul came to Forrester from Hewlett-Packard's outsourcing business, where he held key positions in planning, negotiation, and successful global program implementation for customers from a variety of industries, including financial services, technology, federal government, and telecommunications.
Paul came to Forrester from Hewlett-Packard's outsourcing business, where he held key positions in planning, negotiation, and successful global program implementation for customers from a variety of industries, including financial services, technology, federal government, and telecommunications. He also held positions at Compaq Computer and Digital Equipment, and he has more than 10 years of experience leading enterprise improvement programs, including organizational development, process engineering, communications, and instructional development.Paul presents frequently at many Forrester and industry events, and is regularly quoted in mainstream and industry publications such as BusinessWeek, The Economic Times (India), CIO Strategy Center, Global Services, and Computerworld.
Paul holds an undergraduate degree in journalism from the University of Florida and graduate degrees from Syracuse University. His doctoral research was on decision-making related to quality improvement in organizations.
Lower My IT Service Rates (Now Please?) November 05, 2008 BookmarkPDF
New Market Pressures Will Drive Next-Generation IT Services Outsourcing October 09, 2008 (Rating: 10) BookmarkPDF
Focus On Business Fundamentals To Reduce Pain In IT Services Outsourcing Deals August 18, 2008 (Rating: 5) BookmarkPDF
IT Outsourcers Enhance Buyers' Options For Enterprise Managed Security Services July 07, 2008 BookmarkPDF
IT Outsourcing Providers: Annual Financials 2007 May 22, 2008
