Analyst's Photo Name and Title Contact information
Rachel A. Dines

Rachel A. Dines
Senior Analyst

Research Coverage

Backup & Recovery, Balanced Scorecard, Business Continuity & Disaster Recovery, Computer Architectures, Data Center Management, Data Center Planning, Data Protection, High Availability/Fault Tolerance, IT Infrastructure & Operations, IT Management, IT Strategy, Planning, & Governance, Infrastructure Measurement, Infrastructure Metrics, Storage & Data Management

Research Focus

Rachel serves Infrastructure & Operations Professionals. Her research focus is on IT continuity and disaster recovery services and technologies, next-generation high availability and backup, and data center strategies. Additionally, Rachel conducts research on infrastructure and operations metrics.

Previous Work Experience

Prior to her current role as an analyst, Rachel was a researcher on Forrester's infrastructure and operations team. She interviewed hundreds of I&O professionals, data center operators, and technology vendors while conducting primary and secondary research for research reports and consulting engagements.

Education

Rachel holds a B.A. in art history and computer science from Smith College.

Latest Research

Planned Research

Communicate And Train Your Teams On Business Technology Resiliency January 2013
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Identify and Influence Critical Business Technology Resiliency Stakeholders July 2012
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Measuring And Reporting On Business Technology Resilience January 2013
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Assessing The Maturity Of Your Business Technology Resiliency Program July 2012
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Sourcing Business Technology Resiliency Capabilities October 2012
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Rachel A. Dines serves Infrastructure & Operations professionals.

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Upcoming Forrester Events
Recent Media Citations
Computerworld (UK), "How to improve disaster recovery: Preparation is key," January 19, 2012
CIO, "How To Improve Disaster Recovery Preparedness," January 18, 2012
Financial Times, "Data Centres: To Buy Or To Lease?" December 6, 2011
Computerwoche (GER), "5 tips for Virtualization Management ," October 12, 2011
SC Magazine, "Hurricane Irene will test continuity, disaster recovery plans," August 26, 2011
InfoWorld, "IT jobs: Winners and Losers in the Cloud Era," July 12, 2011