Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	R "Ray" Wang Vice President, Principal Analyst

Research Coverage

Application Development, Application Platforms & Programming Strategy, Application Strategy & Selection, Architecture & Technology Strategy, Contract Negotiations, Customer Data Integration, Customer Relationship Management, Data Integration, Data Management, Enterprise Resource Planning Applications, Financial Services, Government, Healthcare & Life Sciences, High-Tech, Hosting & Managed Services, IT Management, IT Services, IT Spending & Budgeting, Information & Knowledge Management, Instance Consolidation, Integration Technologies, Manufacturing, Marketing & Advertising, Master Data Management, Media & Entertainment, Mergers & Acquisitions, Midmarket ERP, Order Management, Outsourcing, Package Implementation Services, Packaged Applications, Portfolio Management & PMOs, Professional Services, Retail, SOA & Web Services, SOA Platforms, Service-Oriented Architecture, Software As A Service, Software Licensing, Sourcing & Procurement, Sourcing & Procurement Applications, Sourcing Execution, Sourcing Strategy & Execution, Systems Integration, Tech Sector Economics, Telecommunications Services, Total Economic Impact™, Vendor Management, eProcurement

Research Focus

Ray serves Business Process & Applications professionals. He analyzes trends in enterprise resource planning (ERP) for the enterprise and midmarket. He also delivers strategic guidance in software licensing and pricing, researches business processes such as the order management cycle and continuous customer management, and assesses functional areas such as customer data integration and the impact of service-oriented architecture (SOA) on packaged applications. With this understanding of the overall ecosystem of solutions, technology, and system integrators, Ray provides strategy and guidance for many clients navigating through the vendor selection process. In 2008 Ray was recognized by the Institute Of Industry Analyst Relations (IIAR) as Analyst of the Year.

Previous Work Experience

Ray brings enterprise software experience honed from more than a decade of product management, management consulting, and marketing roles. Prior to joining Forrester, he headed up the customer relationship management (CRM) analyst relations program for PeopleSoft. At Oracle, Ray served senior product management roles for both the ERP and CRM product lines. And while at Personify, he was the marketing chief for a Web analytics startup valued at $500 million.
 
Before working for packaged application vendors, Ray developed his management consulting and strategy experience at Capgemini, Ernst & Young, Deloitte Consulting, Detroit Medical Center, and the Johns Hopkins Hospital. He specialized in SAP implementations, general strategy, program management, change management, mergers and acquisitions, and healthcare operations.

Education

Ray graduated from the Johns Hopkins University with a B.A. in natural sciences and public health. His graduate training includes a master's degree from the Johns Hopkins University in health policy and management and health finance and management. He is also certified in SAP FI/CO modules, facilitation, and program management office.

Latest Research

Planned Research

Languages Spoken

Taiwanese, Chinese