<?xml version="1.0" encoding="UTF-8"?><rss encoding="UTF-8" version="2.0"><channel><title>Forrester Research: Lee's Custom Feed</title><generator>www.forrester.com</generator><image><title>Forrester Research</title><url>http://www.forrester.com/imagesV2/affiliates/logos/forrester.gif</url><link>http://www.forrester.com/</link></image><item><title><![CDATA[US Mobile Payments Forecast, 2013 To 2017 ]]></title><link>http://www.forrester.com/US+Mobile+Payments+Forecast+2013+To+2017/quickscan/-/E-RES89161 </link><description><![CDATA[Innovation and competitive disruption in mobile payments continued at an accelerated pace throughout 2012, but consumer adoption lagged behind the industry hype. Over the next fiv...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 16 Jan 2013 05:00:00  GMT</pubDate><author><a href='/Denee-Carrington'>Denee Carrington</a></author><guid>http://www.forrester.com/US+Mobile+Payments+Forecast+2013+To+2017/quickscan/-/E-RES89161 </guid></item><item><title><![CDATA[Enabling Cross-Touchpoint Analytics And Reporting]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Performance management chapter of the Agile Commerce Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 22 Jul 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Don't Wait To Optimize Mobile Sites And Apps]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Continuous Improvement chapter of the Mobile Insurance Strategy Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 18 Jul 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Moving From Mobile Experimentation To Achieving Business Outcomes]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Performance Management chapter of the Mobile Insurance Strategy Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Sat, 29 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Navigating The Mobile Insurance Ecosystem]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The&nbsp;Road Map chapter of the Mobile Insurance Strategy Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Sat, 15 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Selecting The Right Mobile Technology Partners]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Tools&nbsp;And Technology chapter of the Mobile Insurance Strategy playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 30 Sep 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Trends 2013: North American Insurance eBusiness And Channel Strategy ]]></title><link>http://www.forrester.com/Trends+2013+North+American+Insurance+eBusiness+And+Channel+Strategy/quickscan/-/E-RES94742 </link><description><![CDATA[There&#39;s one word that sums up what&#39;s going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of w...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 16 May 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/Trends+2013+North+American+Insurance+eBusiness+And+Channel+Strategy/quickscan/-/E-RES94742 </guid></item><item><title><![CDATA[The Building Blocks Of Agile Commerce ]]></title><link>http://www.forrester.com/The+Building+Blocks+Of+Agile+Commerce/quickscan/-/E-RES91702 </link><description><![CDATA[Developing a vision and building a strategic plan are vital first steps on the road to agile commerce. But once your CEO says "yes," what next? Getting ready for action and taking...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 16 May 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/The+Building+Blocks+Of+Agile+Commerce/quickscan/-/E-RES91702 </guid></item><item><title><![CDATA[Forrester's Mobile Insurance Maturity Model]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Assessment Chapter of the Mobile Insurance Strategy Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 31 Dec 2013 05:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Justifying Your Mobile Insurance Strategy With ROI:  Business Case]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Business Case chapter of the Mobile Insurance Strategy playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 31 Dec 2013 05:00:00  GMT</pubDate><author><a href='/Benjamin-Ensor'>Benjamin Ensor</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Big Data Builds Mobile Competitive Advantage]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Details to follow.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 27 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Julie-A.-Ask'>Julie A. Ask</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[New Bank Rewards Programs Improve Customer Retention]]></title><link>http://www.forrester.com/New+Bank+Rewards+Programs+Improve+Customer+Retention/quickscan/-/E-RES42780 </link><description><![CDATA[Credit card loyalty programs are very popular with financial institutions, much like retailer loyalty programs. But banks are looking for new ways to retain customers and are expa...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 19 Jul 2007 04:00:00  GMT</pubDate><author><span class='textItalics'>Mary Pilecki</span></author><guid>http://www.forrester.com/New+Bank+Rewards+Programs+Improve+Customer+Retention/quickscan/-/E-RES42780 </guid></item><item><title><![CDATA[Ranking Insurance Mobile App Functionality]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Benchmarks chapter of the Mobile Insurance Strategy Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 15 Jul 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a>, <a href='/Myriam-Da-Costa'>Myriam Da Costa</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[How US Consumers Shop On Mobile Devices ]]></title><link>http://www.forrester.com/How+US+Consumers+Shop+On+Mobile+Devices/quickscan/-/E-RES95401 </link><description><![CDATA[Sales remain small on mobile devices, and online retailers are taking a cautious approach to investment in mobile services &#8212; for now. In this report, we discuss the size of ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 13 May 2013 04:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a>, <span class='textItalics'>Marcus Johnson</span></author><guid>http://www.forrester.com/How+US+Consumers+Shop+On+Mobile+Devices/quickscan/-/E-RES95401 </guid></item><item><title><![CDATA[Best Practices In Digital Money Management ]]></title><link>http://www.forrester.com/Best+Practices+In+Digital+Money+Management/quickscan/-/E-RES95061 </link><description><![CDATA[The critical question for eBusiness and channel strategy professionals who have launched, or are about to launch, digital money management is how to drive customer adoption and us...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Fri, 10 May 2013 04:00:00  GMT</pubDate><author><a href='/Stephen-Walker'>Stephen Walker</a></author><guid>http://www.forrester.com/Best+Practices+In+Digital+Money+Management/quickscan/-/E-RES95061 </guid></item><item><title><![CDATA[Trends 2013: Five Trends Shaping The Next Generation Of North American Digital Banking ]]></title><link>http://www.forrester.com/Trends+2013+Five+Trends+Shaping+The+Next+Generation+Of+North+American+Digital+Banking/quickscan/-/E-RES94621 </link><description><![CDATA[In this report we explore five trends that will affect the next generation of digital banking. Rising digital customer expectations, advances in technology, and continued digital ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 1 May 2013 04:00:00  GMT</pubDate><author><a href='/Catherine-Graeber'>Catherine Graeber</a></author><guid>http://www.forrester.com/Trends+2013+Five+Trends+Shaping+The+Next+Generation+Of+North+American+Digital+Banking/quickscan/-/E-RES94621 </guid></item><item><title><![CDATA[Trends 2013: Staffing And Hiring For eBusiness ]]></title><link>http://www.forrester.com/Trends+2013+Staffing+And+Hiring+For+eBusiness/quickscan/-/E-RES95161 </link><description><![CDATA[In our annual organizational and staffing survey of eBusiness and channel strategy professionals, we find yet again that although eBusiness team sizes are growing, eBusiness profe...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 2 May 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a>, <span class='textItalics'>Rachel Roizen</span></author><guid>http://www.forrester.com/Trends+2013+Staffing+And+Hiring+For+eBusiness/quickscan/-/E-RES95161 </guid></item><item><title><![CDATA[Must-Have eCommerce Features ]]></title><link>http://www.forrester.com/MustHave+eCommerce+Features/quickscan/-/E-RES89561 </link><description><![CDATA[Companies often struggle with how to prioritize the countless issues that populate eCommerce to-do lists. This chapter of the retail eCommerce playbook is a prescriptive look at t...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 29 Jan 2013 05:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/MustHave+eCommerce+Features/quickscan/-/E-RES89561 </guid></item><item><title><![CDATA[The State Of Canadian Online Retail &#8212; 2013 ]]></title><link>http://www.forrester.com/The+State+Of+Canadian+Online+Retail+8212+2013/quickscan/-/E-RES92701 </link><description><![CDATA[Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 24 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Sheldon'>Peter Sheldon</a></author><guid>http://www.forrester.com/The+State+Of+Canadian+Online+Retail+8212+2013/quickscan/-/E-RES92701 </guid></item><item><title><![CDATA[2013 eBusiness Organizational Trends ]]></title><link>http://www.forrester.com/2013+eBusiness+Organizational+Trends/quickscan/-/E-RES94983 </link><description><![CDATA[As digital channels and strategies grow in importance across firms and become increasingly vital to the success of the company as a whole, eBusiness teams see their responsibiliti...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 30 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a>, <span class='textItalics'>Rachel Roizen</span></author><guid>http://www.forrester.com/2013+eBusiness+Organizational+Trends/quickscan/-/E-RES94983 </guid></item><item><title><![CDATA[Using ACTIVE Strategies To Optimize Execution ]]></title><link>http://www.forrester.com/Using+ACTIVE+Strategies+To+Optimize+Execution/quickscan/-/E-RES84721 </link><description><![CDATA[B2B eCommerce organizations too often fixate on the vision and objectives associated with a plan to the exclusion of thinking through the critical details of the execution. In fac...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 26 Nov 2012 05:00:00  GMT</pubDate><author><a href='/Andy-Hoar'>Andy Hoar</a></author><guid>http://www.forrester.com/Using+ACTIVE+Strategies+To+Optimize+Execution/quickscan/-/E-RES84721 </guid></item><item><title><![CDATA[2013 UK Mobile Banking Functionality Rankings ]]></title><link>http://www.forrester.com/2013+UK+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES95821 </link><description><![CDATA[With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three repor...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 25 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Stephen-Walker'>Stephen Walker</a></author><guid>http://www.forrester.com/2013+UK+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES95821 </guid></item><item><title><![CDATA[2013 US Mobile Banking Functionality Rankings ]]></title><link>http://www.forrester.com/2013+US+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES94381 </link><description><![CDATA[With customer expectations rising and substantial business at stake, digital banking strategy teams know they need to keep improving their mobile services. This is one of three re...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 25 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Wannemacher'>Peter Wannemacher</a></author><guid>http://www.forrester.com/2013+US+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES94381 </guid></item><item><title><![CDATA[2013 Global Mobile Banking Functionality Rankings ]]></title><link>http://www.forrester.com/2013+Global+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES75591 </link><description><![CDATA[We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 15 retail banks in in North America, Western Europe, and Australi...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 25 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Wannemacher'>Peter Wannemacher</a>, <a href='/Myriam-Da-Costa'>Myriam Da Costa</a></author><guid>http://www.forrester.com/2013+Global+Mobile+Banking+Functionality+Rankings/quickscan/-/E-RES75591 </guid></item><item><title><![CDATA[The Case For Channel-Shifting Customers Online ]]></title><link>http://www.forrester.com/The+Case+For+ChannelShifting+Customers+Online/quickscan/-/E-RES93421 </link><description><![CDATA[Business-to-business (B2B) companies know they can generate revenue and save money by migrating their offline customers online. The question is, how much and under what circumstan...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 22 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Andy-Hoar'>Andy Hoar</a></author><guid>http://www.forrester.com/The+Case+For+ChannelShifting+Customers+Online/quickscan/-/E-RES93421 </guid></item><item><title><![CDATA[Five Keys To Effective B2B eCommerce ]]></title><link>http://www.forrester.com/Five+Keys+To+Effective+B2B+eCommerce/quickscan/-/E-RES90703 </link><description><![CDATA[Building a world-class B2B eCommerce business is a process. It takes time, and it costs money. But whatever process you follow to build your B2B eCommerce business, you will find ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 18 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Andy-Hoar'>Andy Hoar</a></author><guid>http://www.forrester.com/Five+Keys+To+Effective+B2B+eCommerce/quickscan/-/E-RES90703 </guid></item><item><title><![CDATA[Welcome To The Era Of Agile Commerce]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Update of the "Welcome To The Era Of Agile Commerce" report originally published on 3/11/2011.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 15 May 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Five Pitfalls In Executing An eCommerce Strategy]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Details to follow.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 30 May 2013 04:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[The Global eCommerce Opportunity ]]></title><link>http://www.forrester.com/The+Global+eCommerce+Opportunity/quickscan/-/E-RES94042 </link><description><![CDATA[Gone are the days when most brands offered just one or two international sites: Today, a global eCommerce footprint is the end goal. To reach that goal, companies are taking a str...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 17 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Zia-Daniell-Wigder'>Zia Daniell Wigder</a></author><guid>http://www.forrester.com/The+Global+eCommerce+Opportunity/quickscan/-/E-RES94042 </guid></item><item><title><![CDATA[2013 US Digital Health Plan Sales Site Rankings]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Forrester applies its Website Functionality Benchmark to Health Plan Websites.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Sun, 30 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Ellen-Carney'>Ellen Carney</a>, <a href='/Myriam-Da-Costa'>Myriam Da Costa</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[The State Of Retailing Online 2013: Key Metrics And Initiatives ]]></title><link>http://www.forrester.com/The+State+Of+Retailing+Online+2013+Key+Metrics+And+Initiatives/quickscan/-/E-RES89902 </link><description><![CDATA[eCommerce continues to grow at a rapid pace; on average, the retailers surveyed for Forrester and Shop.org&#39;s annual The State of Retailing Online study experienced 28% growth ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Fri, 25 Jan 2013 05:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/The+State+Of+Retailing+Online+2013+Key+Metrics+And+Initiatives/quickscan/-/E-RES89902 </guid></item><item><title><![CDATA[eBusiness Teams' Two Paths To Cross-Channel Measurement Success ]]></title><link>http://www.forrester.com/eBusiness+Teams39+Two+Paths+To+CrossChannel+Measurement+Success/quickscan/-/E-RES93681 </link><description><![CDATA[eBusiness and channel strategy professionals have a lot on their plates these days: Consumers are moving across channels for sales and service, spanning digital touchpoints like T...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 11 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Wannemacher'>Peter Wannemacher</a></author><guid>http://www.forrester.com/eBusiness+Teams39+Two+Paths+To+CrossChannel+Measurement+Success/quickscan/-/E-RES93681 </guid></item><item><title><![CDATA[Creating A Killer eCommerce Organization]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Organization chapter&nbsp;of the Retail eCommerce Playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 26 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Understanding The Dynamics Of China's eCommerce Market]]></title><link>http://www.forrester.com/Understanding+The+Dynamics+Of+China39s+eCommerce+Market/quickscan/-/E-RES94721 </link><description><![CDATA[China is set to be the world&#39;s largest eCommerce market by 2015. Growth in this market shows no signs of slowing down, but many of the forces driving sales differ from other e...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Fri, 5 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Kelland-Willis'>Kelland Willis</a>, <a href='/Zia-Daniell-Wigder'>Zia Daniell Wigder</a></author><guid>http://www.forrester.com/Understanding+The+Dynamics+Of+China39s+eCommerce+Market/quickscan/-/E-RES94721 </guid></item><item><title><![CDATA[Three Disruptive Payment Trends In 2013 ]]></title><link>http://www.forrester.com/Three+Disruptive+Payment+Trends+In+2013/quickscan/-/E-RES94361 </link><description><![CDATA[As we charge forward into 2013, the consumer payments industry will experience heightened competition and new challenges to the status quo. There are many forces reshaping the wor...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 1 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Denee-Carrington'>Denee Carrington</a></author><guid>http://www.forrester.com/Three+Disruptive+Payment+Trends+In+2013/quickscan/-/E-RES94361 </guid></item><item><title><![CDATA[Case Study: SunTrust Reboots Its Digital Platform ]]></title><link>http://www.forrester.com/Case+Study+SunTrust+Reboots+Its+Digital+Platform/quickscan/-/E-RES95901 </link><description><![CDATA[With mobile and tablet usage now mainstream, Forrester believes that eBusiness teams must find time-to-market and cost efficiencies in their digital development processes. In prev...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 4 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Sheldon'>Peter Sheldon</a></author><guid>http://www.forrester.com/Case+Study+SunTrust+Reboots+Its+Digital+Platform/quickscan/-/E-RES95901 </guid></item><item><title><![CDATA[Trends 2013: US Retail eBusiness ]]></title><link>http://www.forrester.com/Trends+2013+US+Retail+eBusiness/quickscan/-/E-RES95305 </link><description><![CDATA[As US online retail continues to grow and capture shopper wallet share, online retail executives must determine the best areas on which to focus their limited resources, particula...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 4 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/Trends+2013+US+Retail+eBusiness/quickscan/-/E-RES95305 </guid></item><item><title><![CDATA[European Online Retail: Five Trends To Watch In 2013 ]]></title><link>http://www.forrester.com/European+Online+Retail+Five+Trends+To+Watch+In+2013/quickscan/-/E-RES91882 </link><description><![CDATA[European retail eBusiness executives face a time of unprecedented change. The range of touchpoints that customers use to discover, explore, buy, and re-engage with brands is growi...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 25 Feb 2013 05:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/European+Online+Retail+Five+Trends+To+Watch+In+2013/quickscan/-/E-RES91882 </guid></item><item><title><![CDATA[The State Of North American Digital And Multichannel Banking 2013]]></title><link>http://www.forrester.com/The+State+Of+North+American+Digital+And+Multichannel+Banking+2013/quickscan/-/E-RES93502 </link><description><![CDATA[The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital cha...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 2 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Tiffani-Montez'>Tiffani Montez</a></author><guid>http://www.forrester.com/The+State+Of+North+American+Digital+And+Multichannel+Banking+2013/quickscan/-/E-RES93502 </guid></item><item><title><![CDATA[Selecting Tools That Enable Agility ]]></title><link>http://www.forrester.com/Selecting+Tools+That+Enable+Agility/quickscan/-/E-RES58628 </link><description><![CDATA[The way we think of eBusiness technology has fundamentally changed. We are no longer selecting a set of platforms and technologies to launch a site; we are now selecting technolog...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 26 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/Selecting+Tools+That+Enable+Agility/quickscan/-/E-RES58628 </guid></item><item><title><![CDATA[Building A World-Class Mobile Banking Strategy ]]></title><link>http://www.forrester.com/Building+A+WorldClass+Mobile+Banking+Strategy/quickscan/-/E-RES75141 </link><description><![CDATA[Mobile banking is the most important strategic change in retail banking in more than a decade. Yet too many banks have taken a haphazard approach to mobile strategy, rolling out a...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 19 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Peter-Wannemacher'>Peter Wannemacher</a>, <a href='/Benjamin-Ensor'>Benjamin Ensor</a></author><guid>http://www.forrester.com/Building+A+WorldClass+Mobile+Banking+Strategy/quickscan/-/E-RES75141 </guid></item><item><title><![CDATA[The State Of Mobile Technology Adoption]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Details to follow.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 24 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Kelland-Willis'>Kelland Willis</a>, <a href='/Julie-A.-Ask'>Julie A. Ask</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Must Have Features For Client Sites Of Wealth Management Firms]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 18 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Bill-Doyle'>Bill Doyle</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Developing An Agile Business ]]></title><link>http://www.forrester.com/Developing+An+Agile+Business/quickscan/-/E-RES82261 </link><description><![CDATA[Consumer behavior is changing. Customers are becoming increasingly connected and adopting growing numbers of touchpoints as they discover, explore, buy, and engage with brands and...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Thu, 21 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a></author><guid>http://www.forrester.com/Developing+An+Agile+Business/quickscan/-/E-RES82261 </guid></item><item><title><![CDATA[Digital Disruption: Social, Mobile And Tablets Are Reshaping Retail Banking]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Digital disruptors have unleashed a storm of innovation that will change retail banking.&nbsp; Customers are researching and buying products using social, mobile and tablets at ev...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Fri, 14 Dec 2012 05:00:00  GMT</pubDate><author><a href='/Tiffani-Montez'>Tiffani Montez</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Top Trends In Digital Wealth Management 2013]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 24 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Bill-Doyle'>Bill Doyle</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[US Online Retail Forecast, 2012 To 2017 ]]></title><link>http://www.forrester.com/US+Online+Retail+Forecast+2012+To+2017/quickscan/-/E-RES93281 </link><description><![CDATA[Online retail in the US continues to grow at a rapid rate, outpacing sales growth at traditional stores and stealing market share from them. We predict that online retail in 2013 ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 13 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Sucharita-Mulpuru'>Sucharita Mulpuru</a></author><guid>http://www.forrester.com/US+Online+Retail+Forecast+2012+To+2017/quickscan/-/E-RES93281 </guid></item><item><title><![CDATA[Trends 2013 European Insurance eBusiness And Channel Strategy]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 17 Apr 2013 04:00:00  GMT</pubDate><author><span class='textItalics'>Auke Douwe Veenstra</span></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[How To Become Client-Centric In Financial Services]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Details to follow.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Fri, 26 Apr 2013 04:00:00  GMT</pubDate><author><span class='textItalics'>Auke Douwe Veenstra</span></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Mobility POST]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[Details to follow.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 17 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Julie-A.-Ask'>Julie A. Ask</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[US EMV Migration Lessons Learned]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 17 Jul 2013 04:00:00  GMT</pubDate><author><a href='/Denee-Carrington'>Denee Carrington</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Digital Wallet Strategy for Merchants]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 19 Jun 2013 04:00:00  GMT</pubDate><author><a href='/Denee-Carrington'>Denee Carrington</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Digital Wallet Strategy for Banks]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 17 Apr 2013 04:00:00  GMT</pubDate><author><a href='/Denee-Carrington'>Denee Carrington</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item><item><title><![CDATA[Mobile Habits Of The Retail Shopper In China ]]></title><link>http://www.forrester.com/Mobile+Habits+Of+The+Retail+Shopper+In+China/quickscan/-/E-RES89427 </link><description><![CDATA[China, the world&#39;s largest mobile phone market, boasts more subscribers than the US by a wide margin, with more than 1 billion mobile subscribers, 202 million of which are 3G ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Tue, 12 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Kelland-Willis'>Kelland Willis</a></author><guid>http://www.forrester.com/Mobile+Habits+Of+The+Retail+Shopper+In+China/quickscan/-/E-RES89427 </guid></item><item><title><![CDATA[European Online Retail Forecast, 2012 To 2017 ]]></title><link>http://www.forrester.com/European+Online+Retail+Forecast+2012+To+2017/quickscan/-/E-RES93341 </link><description><![CDATA[By 2017, Europeans will spend more than &#8364;191 billion online on retail products, and online retail growth will continue to outpace offline growth. As wallet share gradually s...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Wed, 13 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Martin-Gill'>Martin Gill</a>, <a href='/Zia-Daniell-Wigder'>Zia Daniell Wigder</a></author><guid>http://www.forrester.com/European+Online+Retail+Forecast+2012+To+2017/quickscan/-/E-RES93341 </guid></item><item><title><![CDATA[Understand Communication Channel Needs To Craft Your Customer Service Strategy ]]></title><link>http://www.forrester.com/Understand+Communication+Channel+Needs+To+Craft+Your+Customer+Service+Strategy/quickscan/-/E-RES88421 </link><description><![CDATA[Consumers&#39; preferences for customer service channels are rapidly changing. And it&#39;s not just the younger generation of consumers &#8212; there&#39;s disruption and change ...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 11 Mar 2013 04:00:00  GMT</pubDate><author><a href='/Kate-Leggett'>Kate Leggett</a></author><guid>http://www.forrester.com/Understand+Communication+Channel+Needs+To+Craft+Your+Customer+Service+Strategy/quickscan/-/E-RES88421 </guid></item><item><title><![CDATA[Getting Mobile Banking Strategy Right ]]></title><link>http://www.forrester.com/Getting+Mobile+Banking+Strategy+Right/quickscan/-/E-RES90581 </link><description><![CDATA[Mobile strategies fail when firms approach them as purely technology solutions or marketing initiatives without clear business objectives and stakeholder support. Having a documen...]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 4 Mar 2013 05:00:00  GMT</pubDate><author><a href='/Tiffani-Montez'>Tiffani Montez</a></author><guid>http://www.forrester.com/Getting+Mobile+Banking+Strategy+Right/quickscan/-/E-RES90581 </guid></item><item><title><![CDATA[Building An Effective Mobile Banking Team]]></title><link>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</link><description><![CDATA[The Organization chapter of the Mobile Banking Strategy playbook.]]></description><category><![CDATA[eBusiness & Channel Strategy]]></category><pubDate>Mon, 30 Dec 2013 05:00:00  GMT</pubDate><author><a href='/Tiffani-Montez'>Tiffani Montez</a></author><guid>http://www.forrester.com/plannedresearch?N=10001+501002&amp;category=reports&amp;view=date&amp;role=0</guid></item></channel></rss>