For Sourcing & Vendor Management Professionals

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert, March 12, 2009

...application strategies, sourcing and vendor management professionals are taking ownership of...on the horizon. TABLE OF CONTENTS NOTES & RESOURCES The State Of...

For Vendor Strategy Professionals

Market Overview: Business Service Management

Introducing The BSM "Class Of 2009"

by Peter O'Neill, June 11, 2009

...Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession. As a technology...

For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

...of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings...

For Vendor Strategy Professionals

Predictions 2009: Innovation Management

Demand Stabilizes And Strengthens, While The Vendor Landscape Consolidates

by Chris Townsend, January 22, 2009

...the outer periphery of tech-industry patterns. In recent years, however, innovation management has been on a steady march to enter the mainstream of tech...

For Infrastructure & Operations Professionals

Who's Hot In Business Service Management

An Overview Of Vendors Offering BSM Solutions

by Peter O'Neill, Evelyn Hubbert, June 11, 2009

...to invest in business service management (BSM) projects, even with the...establishing BSM processes. TABLE OF CONTENTS NOTES & RESOURCES BSM Adoption Continues...

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

by Stephen Powers, Brian W. Hill, Craig Le Clair, November 12, 2009

...Wave tool. Customize it for your evaluation.> The Forrester Wave™: Enterprise Content Management Suites, Q4 2009 > Jump to the Wave graphicTODAY’S ECM MARKET...

For Technology Product Management & Marketing Professionals

B2B Lead Management Automation Market Overview

Multiple Vendor Choices And Confusing Claims Slow Adoption

by Laura Ramos, September 22, 2009

...innovation and easy-to-use features. TABLE OF CONTENTS NOTES & RESOURCES B2B Marketers Turn To Lead Management Automation LMA Solutions Upgrade B2B Demand Generation Limited...

For Information & Knowledge Management Professionals

The Forrester Wave™: Web Content Management For External Sites, Q2 2009

SDL Tridion, Interwoven, And FatWire Lead, While Microsoft Makes Inroads

by Stephen Powers, Tim Walters, Ph.D., June 1, 2009

...A Key Component Of A Persuasive Content Architecture Experienced Vendors Tackle Content Management And Content Engagement The Results: SDL Tridion Out On Top, With...

For Application Development & Program Management Professionals

The Forrester Wave™: Enterprise Database Management Systems, Q2 2009

Oracle, IBM, And Microsoft Lead, With Sybase Following Closely; Ingres Tops Open Source Databases In Current Offering

by Noel Yuhanna, June 30, 2009

...management systems (DBMSes) are mature, DBMS vendors continue to innovate, extending beyond the traditional relational model by embracing new technologies such as XML, content...

For Business Process & Applications Professionals

It's Time To Revisit Product Information Management (PIM)

PIM Looks And Feels Like MDM, But It's Really An App

by Rob Karel, July 21, 2009

...product information management applications differ by also managing the end-to-end process for capturing, maintaining, and retiring product data. TABLE OF CONTENTS NOTES & RESOURCES...

For Information & Knowledge Management Professionals

The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

by Craig Le Clair, Sheri McLeish, June 25, 2009

...be enterprise-capable, to support XML, and to have strong enterprise content management (ECM) support.We evaluated the solutions from the major enterprise DOCCM...

For Business Process & Applications Professionals

Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

The Need For Increased Business Agility Drives BPM Adoption

by Clay Richardson, Ken Vollmer, Craig Le Clair, August 13, 2009

...Business process management (BPM) refers to a broad...BPM program efforts. TABLE OF CONTENTS NOTES & RESOURCES The State Of...

For Security & Risk Professionals

The Forrester Wave™: Content Security Suites, Q2 2009

Websense Leads, With Symantec, McAfee/Secure Computing, And Trend Micro Close Behind

by Chenxi Wang, Ph.D., April 16, 2009

...management, or integrated reporting. Today's security and risk management (SRM) professionals are looking to content security suites because: Compliance and blended threats drive consolidated...

For Information & Knowledge Management Professionals

The Forrester Wave™: Records Management, Q2 2009

CA, Autonomy, Open Text, IBM, Oracle, And EMC Lead A Competitive Market

by Brian W. Hill, June 23, 2009

...the market. Enterprises need consistent records management approaches to grapple with the explosive volume and diversity of content and to meet legal risk mitigation...

For Vendor Strategy Professionals

Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems

Sketching The New Opportunities For IT Vendor Strategists

by Christopher Mines, November 17, 2009

...of enterprise carbon and energy management (ECEM) systems. We expect that...innovative smaller players. TABLE OF CONTENTS NOTES & RESOURCES ECEM — Software Platforms...

For Security & Risk Professionals

Market Overview: Environmental Management Information Systems

by Chris McClean, Onica King, July 31, 2009

...offerings through a mix of development and acquisition. TABLE OF CONTENTS NOTES & RESOURCES Environmental Management Practices Must Mature Quickly Technical Solutions Exhibit Diverse Capabilities Make...

For Information & Knowledge Management Professionals

People And Process Still Trump Product For Multilingual Web Content Management

by Tim Walters, Ph.D., February 17, 2009

...sites in multiple languages for various locales. Companies experienced in multilingual content management adapt processes that reflect practical considerations about their organization's resources...

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

...are considering information and knowledge management (I&KM) software-as-a...for your organization. TABLE OF CONTENTS NOTES & RESOURCES SaaS-Ability Criteria...

For Information & Knowledge Management Professionals

Identifying When To SharePoint, Or Not, For Business Content Needs

Lessons Learned From Early SharePoint Adopters

by Kyle McNabb, Tim Walters, Ph.D., January 9, 2009

...people. At minimum, organizations use it as a portal, a Web content management (WCM) system, a business intelligence (BI) application, and a .NET development...

For Security & Risk Professionals

Heavy Consolidation Among The Content Security Vendors Signals Market Maturity

Users Now Have Broader Functionality Suites To Choose From

by Chenxi Wang, Ph.D., June 17, 2009

...In late 2008, the content security market saw a number of mergers and acquisitions. McAfee acquired Secure...

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

...Q3 2007, 51% of enterprises that implemented some type of enterprise content management (ECM) software upgrade in 2008 would invest in a records management...

For Marketing Leadership Professionals

Campaign Management Needs A Reboot

The Next Generation Must Simplify Use And Support Multiple Channels

by Suresh Vittal, April 2, 2009

...Marketers find that current campaign management tools — while good for defining...offer metadata, link and reuse content, and drive advanced segmentation, these...

For Interactive Marketing Professionals

Developing A Content Moderation System

Moderate Content Efficiently And Accurately With Repeatable Processes

by Steven Noble, January 13, 2009

...work. In time, moderation systems will merge with community engagement and content management. TABLE OF CONTENTS NOTES & RESOURCES How To Build A System For...

For Information & Knowledge Management Professionals

The Frugal Guide To Web Content Management

How To Maximize Your WCM Investment During An Economic Slowdown

by Tim Walters, Ph.D., Stephen Powers, February 23, 2009

...explore how they can extract more value from their current Web content management systems and consider using low-cost alternative solutions for specific functional...

For Information & Knowledge Management Professionals

Don't Be Content With Your Web Content Management In 2009

by Stephen Powers, February 5, 2009

...While most organizations continue to invest in Web content management (WCM) initiatives, some appear to be postponing WCM projects due to...