For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

by Pascal Matzke, Daniel Krauss, January 9, 2009

...2006, Forrester started a new document series to track the number of outsourcing deals that contain elements of converged telecom and IT services and that...

For Vendor Strategy Professionals

EMEA IT Outsourcing Deals: 2008 Review

by Pascal Matzke, March 30, 2009

...to the amount spent. UK firms confirmed their importance to the EMEA outsourcing market, signing nearly double the number of deals as their nearest competitor...

For Sourcing & Vendor Management Professionals

Clients Speak Out On Infrastructure Outsourcing Satisfaction

Overall Satisfaction Is Good, But Providers Should Focus On Account Management

by Paul Roehrig, Ph.D., August 25, 2009

...that an increasing number of IT services clients are turning to infrastructure outsourcing to free up management focus, save money, and focus on technology enablement...

For Vendor Strategy Professionals

Market Momentum: IT Services And Outsourcing Market, H1 2009

by Pascal Matzke, Charles Green, July 29, 2009

...s biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and...

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2009

IBM, Wipro, And HP Lead, But Overall Maturity And Quality Are High

by Paul Roehrig, Ph.D., April 6, 2009

...Infrastructure Service Clients Seek Cost Savings And Higher Productivity Global IT Infrastructure Outsourcing Evaluation Overview Traditional Powerhouses IBM And HP Are Joined By Wipro At...

For Vendor Strategy Professionals

Clouds Appearing In The Sky Of Outsourcing

How Outsourcing Providers Can Turn Cloud Computing And SaaS From Threats Into Opportunities

by Stefan Ried, Ph.D., May 13, 2009

...business. But in this report, Forrester introduces an alternative approach to enable outsourcing providers to benefit from close collaboration with SaaS application vendors for cloud...

For Sourcing & Vendor Management Professionals

Function Points And Application Outsourcing

Usage Is Still Constrained, But Looks Set To Rise

by Bill Martorelli, April 23, 2009

...look for a standard, unambiguous way to evaluate the productivity of numerous outsourcing partners so that they can keep their suppliers "honest." Moreover, outsourcing consultants...

For Sourcing & Vendor Management Professionals

New Contract Terms For Outsourcing Deals

Economic And Vendor Risk Issues Require Sourcing Teams To Change Contract Clauses

by Bill Martorelli, March 17, 2009

...risk are underscoring requirements for tight contractual protections on the part of outsourcing clients. In the wake of events such as the admission of fraud...

For Sourcing & Vendor Management Professionals

Sourcing Lessons From 2008 EMEA IT Outsourcing Deal Activity

What Market Trends Can Teach SVM Pros About Setting Outsourcing Strategy

by Andrew Parker, July 21, 2009

...The EMEA enterprise IT outsourcing market had a very active year in 2008, with 341 large outsourcing...

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Banks' Key Outsourcing Questions

by Euan Davis, April 24, 2009

...Forrester has noticed an increase in outsourcing questions from banking clients — not surprising, given the tremendous pressure banks face...

For Sourcing & Vendor Management Professionals

Emerging Outsourcing Models Require New Sourcing Tactics

Adjust Your Approach To The Reality Of New Alternatives

by Bill Martorelli, April 16, 2009

...Emerging outsourcing models — including managed hosting, virtual managed hosting, and application hosting and SaaS...

For Sourcing & Vendor Management Professionals

Outsourcing SAP Operations Expands With Economic Uncertainty

by Bill Martorelli, Liz Herbert, August 17, 2009

...Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for...

For Sourcing & Vendor Management Professionals

Creating Improvement Incentives In Application Outsourcing Contracts

by Bill Martorelli, August 17, 2009

...suppliers and their clients continue to struggle with how to price applications outsourcing (AO) relationships for the best alignment of interests and shared risk. But...

For Sourcing & Vendor Management Professionals

Economic Pressures Reshape Ideas About Outsourcing Deal Financing Options

by Paul Roehrig, Ph.D., October 19, 2009

...the means to help take the near-term financial sting out of outsourcing deals (and other major technology investments) via various financing options. These options...

For Vendor Strategy Professionals

Market Momentum: IT Services And Outsourcing Market, H2 2008

by Pascal Matzke, Daniel Krauss, January 13, 2009

...publicly available information around the activities of 23 leading IT services and outsourcing providers in the second half of 2008. Related Research Documents Selling IT...

For Sourcing & Vendor Management Professionals

Seeking Flexible Outsourcing Deals

Australia's Department Of Defence Lays The Groundwork For A New Sourcing Strategy

by Tim Sheedy, August 25, 2009

For many IT sourcing customers, the arguments and potential legal battles concerning what is in scope and what is not — both for project work and managed services engagements — are constant thorns. The Australian Department of Defence, in the design of . . .

For Sourcing & Vendor Management Professionals

Status, Challenges, And Near-Term Tactics For Cloud Services In Enterprise Outsourcing Deals

by Paul Roehrig, Ph.D., November 18, 2009

...aspects, if any, of cloud computing service delivery are included in enterprise outsourcing deals, and what savvy decision-makers can do now to help plan...

For Vendor Strategy Professionals

Vendor Positioning Review: IT Services And Outsourcing Providers, Q3 2007

by Pascal Matzke, September 19, 2007

...Forrester evaluated four of the top 10 leading IT services and outsourcing providers across 15 criteria and three services domains to determine their positioning...

For Vendor Strategy Professionals

IT Services And Outsourcing Providers Positioning Benchmark, Q3 2008

A Review Of IT Services Marketing Practices With A Self-Assessment Tool

by Chris Andrews, Daniel Krauss, October 14, 2008

...its vendor positioning review methodology to evaluate 10 leading IT services and outsourcing providers across 14 criteria and three service domains and determine where they...

For Sourcing & Vendor Management Professionals

HCL Is A Leader In Global IT Infrastructure Outsourcing

The Forrester Wave™ Vendor Summary, Q2 2007

by Paul Roehrig, Ph.D., June 14, 2007

...Forrester evaluated HCL's current offering and strategy for global IT infrastructure outsourcing against 31 criteria, including additional 23-item reference client surveys (see Figure...

For Sourcing & Vendor Management Professionals

Why Vendor Management Teams Need Specialized Tools For Outsourcing Governance

What Clients Should Know To Maintain Deal Health

by Paul Roehrig, Ph.D., March 5, 2007

...Anyone — service provider or client — who has ever managed a complex outsourcing deal knows just how difficult it can be to maintain visibility into...

For Sourcing & Vendor Management Professionals

North American Applications Outsourcing Market Overview For 2008

by Bill Martorelli, July 24, 2008

...Though a mature market, applications outsourcing in North America continues to expand and evolve. Buyers show little sign...

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2007

by Pascal Matzke, Daniel Krauss, March 17, 2008

...and T-Systems. Related Research Documents European IT/Telecom Converged Service Delivery Outsourcing Deals: H2 2006 May 11, 2007 "European IT/Telecom Converged Service Delivery...

NFL Shop Increases Site Conversion, Site Traffic, and Online Revenue by Outsourcing to GSI Commerce

by W. Gregory Dowling, December 19, 2006

For Business Process & Applications Professionals

HR Process Outsourcing: Adopt Standard Transactional Processes And Technologies

by Zach Thomas, October 29, 2008

...strategic people managers, has compelled many firms to consider comprehensive human resource outsourcing (HRO). Discretely outsourcing processes such as benefits and payroll is nothing new...