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Customer Experience
Customer Experience research helps clients apply best practices for designing and testing Web sites and IVR and connect Web, phone, and email efforts into a seamless process so they can offer the right experience to the right customers at the right times. Breakthrough research on personas and Scenario Design form the foundation of these deliverables. New research includes work on remote usability, cross-channel practices, and designing for non-PC devices.
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For Application Development & Program Management Professionals
Best Practices In User Experience (UX) Design
Design Compelling User Experiences To Wow Your Customers
by Mike Gualtieri, September 4, 2009
Users have great expectations when they visit your Web and mobile applications. They increasingly want an experience that's valuable, easy to use, aesthetically pleasing, and emotionally satisfying. To retain and gain customers, you have to continually . . .
For Application Development & Program Management Professionals
Best Practices: Attaining And Maintaining Blazing Fast Web Site Performance
A Multidisciplinary Approach Is Key
by Mike Gualtieri, James Staten, February 4, 2009
Customers have great expectations when they visit your Web site. They increasingly want a rich, interactive experience, and their tolerance for latency is approaching zero. If you cannot achieve these often diametric goals, your customers may take their . . .
For Infrastructure & Operations Professionals
Best Practices: Blazing Fast Web Site Infrastructure
Measure Often, Cache Smart, And Collaborate With App Dev On Performance Tuning
by James Staten, Mike Gualtieri, August 15, 2008
With most enterprises now conducting business on the Web, it has become more crucial than ever that the experience is rich and responsive. Often these two goals conflict. How do you ensure a robust, interactive experience without sacrificing page-loading . . .
For Application Development & Program Management Professionals
Enterprise Mashups: Lead, Don't Follow
Be Prepared, Because Mashups Will Enchant And Empower Business Users
by Mike Gualtieri, April 22, 2008
If your business users aren't demanding mashups now, they will in the near future. Why? Because mashup tools enable your business users to quickly create ad hoc Web applications that "mash" together data from multiple sources to create an entirely new . . .
