For Information & Knowledge Management Professionals

IT's Role In Creating Better Presentations

Visualization Is An Art That Can Be Improved With Practical Approaches

by Sheri McLeish, January 29, 2010

Let's face it: most presentations fall short. While professionally produced presentations might represent the corporate brand with pride, most PowerPoint decks produced by normal people miss that mark. But is "visual literacy" a skill you can teach? Forrester . . .

For Information & Knowledge Management Professionals

A Glimpse At The Best And Worst Of Office 2010

Fluent UI Extended, Groove Becomes SharePoint Workspace, Web Apps Debut

by Sheri McLeish, January 7, 2010

When Microsoft Office 2010 arrives for consumers in June, many enterprises will have the opportunity to upgrade through their existing licensing programs. For others, upgrade plans may not be as clear. In Office 2010, the Fluent user interface (UI) that . . .

For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For Information & Knowledge Management Professionals

Best Practices: Microsoft Office Enterprise Strategy

by Sheri McLeish, November 13, 2009

Microsoft Office licenses represent a significant ongoing cost for most organizations. Information workers spend hours every day using these applications to get their jobs done. Yet many information and knowledge management (I&KM) professionals face . . .

For Information & Knowledge Management Professionals

Case Study: ABN AMRO Cuts Costs, Improves Data Quality In Document Output And Core Apps

by Sheri McLeish, September 29, 2009

Today's customer communications demand seamless coordination between print and online channels. For regulated industries like financial services and insurance, documents require exacting standards to meet regulations that may vary and frequently change. . . .

For Business Process & Applications Professionals

Best Practices: Mastering Output Options For Customer Communications

Simple Ways To Cut Costs And Improve Customer Experiences Are Hard To Achieve

by Craig Le Clair, Sheri McLeish, September 29, 2009

A new generation of document output for customer communications management (DoCCM) technology promises to reduce costs, improve the customer experience, and expand output beyond the print channel. Yet best practices must also evolve to achieve these promises. . . .

For Information & Knowledge Management Professionals

The ROI Of Imaging

A Total Economic Impact™ Analysis Reinforces The High Value Of Going Digital

by Sheri McLeish, September 29, 2009

E-forms and Web-based self-service continue to grow, but many organizations still rely heavily on paper to manage information. Paper-intensive industries like education, healthcare, government, insurance, and banking benefit from imaging solutions by . . .

For Information & Knowledge Management Professionals

Case Study: Heavy Lifting Upfront Gives FICO Strong Score In Translation

DITA, Content Management Cuts Localization Costs, Eases Globalization

by Sheri McLeish, August 27, 2009

Globalization and the desire to serve new markets require the translation of a businesses' content. From marketing materials to product information, translation traditionally takes place downstream in the authoring process. For technical publications, . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

by Sheri McLeish, Craig Le Clair, June 25, 2009

In Forrester’s 95-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found no overall Leader across all segments; however, numerous Strong Performers and Contenders bring their own strengths to the . . .

For Information & Knowledge Management Professionals

Enterprise Plans For Productivity Tools: Holding Out For Microsoft Office 2010

by Sheri McLeish, June 3, 2009

Forrester recently conducted a survey of enterprise CIOs and decision-makers to understand their plans for productivity tools. This research highlights some of the key findings from the data

For Information & Knowledge Management Professionals

The Battle For The Browser In A Web-Based World

New Productivity Features And Multibrowser Use Benefit Information Workers

by Sheri McLeish, April 28, 2009

Microsoft's Internet Explorer still dominates the desktop browser market, but that popularity now faces new threats. Mozilla's Firefox continues to steadily creep up in enterprise adoption, Google has jumped in the game with Chrome, and Apple — . . .

For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings, which are often never read. Along . . .

For Information & Knowledge Management Professionals

Vendor Snapshot: Boardwalktech Applies Collaboration And Controls To Spreadsheets

by Sheri McLeish, February 12, 2009

As collaboration and enterprise 2.0 vendors promote the latest must-have innovations to improve information worker productivity, Silicon Valley startup Boardwalktech turned its focus to something a little more commonplace: spreadsheets. Boardwalktech's . . .

For Information & Knowledge Management Professionals

Breaking Up Is Hard To Do: The Microsoft Word Love Story

by Sheri McLeish, December 22, 2008

Writing still comprises the bulk of business communications. With this year's silver anniversary of Microsoft Word, most companies' relationship with the tool is like a comfortable marriage of best friends. Losing this companion wouldn't feel right. So . . .

For Information & Knowledge Management Professionals

ECM Systems Integrators: Fit Matters Most

Strategy, Platform Breadth, And Industry Experience Provide Value

by Craig Le Clair, Sheri McLeish, November 14, 2008

Every dollar spent on enterprise content management (ECM) software usually requires another dollar to make it work. Services such as project management, systems design, and integration support are a few of the needed services that systems integrators . . .

For Information & Knowledge Management Professionals

Use ECM To Fire Up Business Processes

An Assessment Of Imaging Support Of Common Business Processes

by Craig Le Clair, Sheri McLeish, October 20, 2008

Enterprise content management tools developed as horizontal platforms that I&KM pros often custom tailor to meet their needs in medical records, accounts payable, contract management, human resources, and other document-centric business processes. . . .

For Information & Knowledge Management Professionals

Drive Forward With Dynamic Publishing

DITA Helps Give Meaning To XML And Content Management

by Sheri McLeish, May 14, 2008

Dynamic publishing — the ability to create content and repurpose it for the appropriate audience in the right medium — dramatically enhances an enterprise's ability to localize and deliver multichannel content. While dynamic publishing can . . .