For B2B Market Research Professionals

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, November 6, 2009

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted . . .

For Vendor Strategy Professionals

Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

by Daniel Krauss, Pascal Matzke, October 21, 2009

Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its business is timely, given that strategic decisions in . . .

For Vendor Strategy Professionals

Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009

by Daniel Krauss, Pascal Matzke, October 6, 2009

Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT system and process knowledge and experience, it has mainly . . .

For Vendor Strategy Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

by Chris Andrews, Pascal Matzke, October 6, 2009

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this . . .

For Vendor Strategy Professionals

Dell's Plans to Acquire Perot Systems

One Small — Though Challenging — Step Toward Dell's Services Aspirations

by Pascal Matzke, Chris Andrews, September 22, 2009

While the proposed acquisition of Perot Systems by Dell does not come as a surprise — Dell has been orchestrating a more determined services strategy — it anchors the commitment. The deal, valued at $3.9 billion, will fill some of Dell's gaps in its IT . . .

For Vendor Strategy Professionals

Market Momentum: IT Services And Outsourcing Market, H1 2009

by Pascal Matzke, Charles Green, July 29, 2009

Forrester's biannual review of the key events in the IT services and outsourcing market reveals how providers are responding to the severe macroeconomic conditions and continuing their transformation in an industry being fundamentally changed by new constituencies . . .

For Vendor Strategy Professionals

How To Participate In ICT Spending Plans Of Economic Stimulus Packages

Tech Vendors Need To Offer A Holistic Vision To Policymakers

by Pascal Matzke, May 20, 2009

Investment in information and communication technologies (ICT) is an important element of many economic stimulus packages around the globe. In particular, the new US administration strives to leverage the crucial role of ICT for a smart economic recovery. . . .

For Vendor Strategy Professionals

IBM Offers A Broad M&A Services Portfolio With Strong Integration Capabilities

M&A Services SWOT Analysis: IBM Global Business Services, Q2 2009

by Daniel Krauss, Pascal Matzke, April 27, 2009

IBM Global Business Services (IBM GBS) provides a broad mergers and acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company benefits not only from its strong brand and global . . .

For Vendor Strategy Professionals

Siemens IT Solutions And Services Evolves A Strong IT-Based M&A Services Proposition

M&A Services SWOT Analysis: Siemens IT Solutions And Services, Q2 2009

by Daniel Krauss, Pascal Matzke, April 27, 2009

Siemens IT Solutions and Services (SIS) has made significant efforts to build out its mergers and acquisitions (M&A) services portfolio over the past two years, with a strong focus on the IT requirements of clients during the course of transactions. . . .

For Vendor Strategy Professionals

EMEA IT Outsourcing Deals: 2008 Review

by Pascal Matzke, March 30, 2009

While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that Forrester recorded, remarkably, the same number of . . .

For Vendor Strategy Professionals

Market Momentum: IT Services And Outsourcing Market, H2 2008

by Pascal Matzke, Daniel Krauss, January 13, 2009

As the world's major economies battle the oncoming recession, Forrester has examined how the key players in the IT services market have fared and how they are adapting their strategies to not only the looming downturn but also to the new technology ecosystem. . . .

For Vendor Strategy Professionals

Navigating Through The Volatility And Complexity Of The Tech Industry Ecosystem

by Pascal Matzke, January 9, 2009

Whatever the vagaries of the current economic downturn, the tech industry is caught in the grips of a deep structural change that will drastically alter the nature of industry supply and demand. Tech vendor strategists need to learn new rules in order . . .

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

by Pascal Matzke, Daniel Krauss, January 9, 2009

The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of 2008. The overall number of deals containing converged IT . . .

For Vendor Strategy Professionals

Understanding The M&A Services Market

Providers With Different Legacies Frame The Diverse M&A Services Market

by Daniel Krauss, Pascal Matzke, October 15, 2008

While the current credit crunch has led to a decrease in the overall number of mergers and acquisitions (M&A) in 2008 compared with 2007, companies continue to rely on good advice and support to realize the anticipated business benefits of their M&A . . .

For Vendor Strategy Professionals

Service Providers Start To See The Implications Of The Credit Crunch

by Pascal Matzke, Daniel Krauss, October 8, 2008

During recent weeks, we have seen some unprecedented events in the global financial markets that will also have a profound impact on the tech sector, including the services business. Service providers are already seeing their clients and prospects taking . . .

For B2B Market Research Professionals

The State Of Enterprise IT Services: 2008

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, September 9, 2008

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise IT Services Survey, North America And Europe, Q2 2008. This survey also includes questions about vendor management and . . .

For Vendor Strategy Professionals

The Emerging M&A Management Tools Market

Integrated Solutions Pave The Way To More Sophisticated M&A Management

by Daniel Krauss, Pascal Matzke, September 9, 2008

While the number of mergers and acquisitions (M&A) has increased over the past few years, most companies lack a structured and repeatable approach for managing the deals in an efficient and effective manner. And while dedicated tools and applications . . .

For Vendor Strategy Professionals

The Three Archetypes Of Service Providers

Aligning Your Positioning And Portfolio With Client Stakeholder Objectives

by Pascal Matzke, Daniel Krauss, September 5, 2008

The IT service provider market is undergoing a major transformation that will have a profound impact on how providers design and structure their portfolio and conduct their go-to-market approach. Service providers have traditionally used labels like business . . .

For Vendor Strategy Professionals

TCS Pushes On NGOSS To Drive Telecom-Sector Growth

SWOT Analysis: TCS, Q2 2008

by Pascal Matzke, Daniel Krauss, August 12, 2008

Over the past two years, Tata Consultancy Services (TCS) has significantly expanded its footprint with telecom service providers, thanks to its strong focus on and expertise in next-generation operational supporting systems (NGOSS). The company has made . . .

For Vendor Strategy Professionals

Market Momentum: IT Services And Outsourcing Market, H1 2008

by Pascal Matzke, Daniel Krauss, July 14, 2008

The IT services and outsourcing market is in the midst of a fundamental transformation that will eventually lead to a new IT ecosystem framed by new constituencies of buyers and suppliers, all supported by new, standardized global processes for the development . . .

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H2 2007

by Pascal Matzke, Daniel Krauss, June 19, 2008

After a disappointing performance in the first half of 2007, the European Converged Service Delivery (CSD) market made a strong comeback in the second half of 2007. The overall number of deals containing converged IT and telecom services increased by . . .

For Vendor Strategy Professionals

EDS Is Poised For CSD Leadership But Now Must Execute To The Finish Line

SWOT Analysis: EDS, Q2 2008

by Pascal Matzke, Chris Townsend, June 11, 2008

As a leader in IT outsourcing, EDS has a strong track record in and history of delivering converged IT and telecom services to large enterprise clients. But while many of its outsourcing and telecom services competitors are actively pushing propositions . . .

For Vendor Strategy Professionals

KPN/Getronics Are Well Positioned To Create A CSD Powerhouse

SWOT Analysis: KPN/Getronics, Q2 2008

by Pascal Matzke, Daniel Krauss, June 6, 2008

KPN's acquisition of Getronics in October 2007 has created what will most likely evolve into a services powerhouse for Converged Service Delivery (CSD) in Europe. With their strong background in telecom and IT services as well as their highly complementary . . .

For Vendor Strategy Professionals

HP Buys EDS: Immediate Synergies Are Few, But Long-Term Opportunities Look Promising

SWOT Analysis: HP/EDS, Q2 2008

by Pascal Matzke, May 16, 2008

Hewlett-Packard (HP) did it again! Almost seven years after its acquisition of rival technology vendor Compaq and a string of smaller software acquisitions in the meantime, HP this week announced that it is going to acquire IT outsourcing giant Electronic . . .

For Vendor Strategy Professionals

The BT HP Alliance Represents A Powerful Combination For CSD Solutions

SWOT Analysis: BT HP Alliance, Q2 2008

by Pascal Matzke, Daniel Krauss, May 12, 2008

The BT HP Alliance (BT HP) combines the best of two worlds: BT Global Services' (BT GS) strong background in enterprise telecom and network services and HP Services' (HP) deep IT services expertise. Not only are the two partners highly complementary in . . .