For Vendor Strategy Professionals

A Picture Is Worth 1,000 Words: Business Video Growth

Improved Communications And Collaboration Drive Interest In Business Video

by Henry Dewing, October 26, 2009

Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of interest — from video surveillance to IP video streaming . . .

For Vendor Strategy Professionals

Cisco Continues Its March On Collaboration Strategy

Decision To Acquire Tandberg Is About More Than Just Video

by Henry Dewing, October 6, 2009

Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified collaboration solutions. Cisco continues its march to deliver . . .

For B2B Market Research Professionals

North American Unified Communications Adoption Trends: 2009  (466 KB PPT)

by Henry Dewing, August 7, 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research looks at unified communications (UC) trends in North American firms.

For Technology Product Management & Marketing Professionals

The Managed Service Market Continues To Percolate

Economic Worries Drive Consideration, While Business Value Drives Satisfaction

by Henry Dewing, July 14, 2009

Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed services has weathered the recent economic environment . . .

For Vendor Strategy Professionals

UC Deployments Miss The Mark

Give Buyers Hard Financial Results

by Henry Dewing, July 8, 2009

Forrester's recent network and telecom survey of buyers identified a troubling trend: Some early adopters of unified communications (UC) solutions are not deriving the benefits they expected for key stakeholders within the business. Unified communications . . .

For Vendor Strategy Professionals

CDN Road Map: New Solutions Storm The Market

Bundled Services Expand The Business Value Of Content Delivery

by Henry Dewing, May 22, 2009

Content delivery network (CDN) leaders like Akamai Technologies, Limelight Networks, and CDNetworks face a perfect storm. Ever more demanding customers, a burgeoning Web, and new content delivery business models threaten to undermine the leading position . . .

For B2B Market Research Professionals

Market Overview: Sizing Unified Communications

Stalled Market Blossoms To $14.5 Billion In 2015 As Barriers Fall

by Henry Dewing, February 5, 2009

Forrester forecasts that the market for unified communications within enterprises in North America, Europe, and Asia Pacific will reach $14.5 billion in 2015. Unified communications (UC) is an important, innovative capability that IT buyers and business . . .

For Vendor Strategy Professionals

Predictions 2009: What's In Store For Unified Communications?

Business Value And Delivery Models Key To Future Growth

by Henry Dewing, January 20, 2009

2008 saw most firms finally understand what unified communications (UC) means. Now, the conversation has shifted to the specific value UC provides firms — particularly in a tight economic environment. Today and into 2009, we expect UC trials at firms . . .

For Technology Product Management & Marketing Professionals

Market Overview: The Broad Opportunities In Managed Services

Facing Uncertainty And Change, The Managed Services Market Is Poised For Growth

by Henry Dewing, November 7, 2008

All firms are interested in managed services to help manage and mitigate their risks associated with technology decisions — particularly in a down economic environment. Forrester sees some macro-economic factors, including rapid technology evolutions, . . .

For Technology Product Management & Marketing Professionals

Market Overview: Firms Will Get Wi-Fi/Cellular Calling

But Adoption Will Take At Least Three Years

by Henry Dewing, Chris Silva, November 4, 2008

A single mobile device that allows calling over a mobile and wireless local area network (WLAN) network promises IT executives a potential way to decrease mounting mobile voice costs as minutes of use continue to increase. Firms face the challenge of . . .

For Vendor Strategy Professionals

Will Unified Communications Make Virtual Worlds Relevant To Business?

Yes, But It Won't Be Overnight

by TJ Keitt, Henry Dewing, October 31, 2008

Virtual worlds have consistently struggled to demonstrate their relevance to business leaders. Problems with the stability of the technology, lack of compelling case studies, and failure to integrate other business tools have all served to exacerbate . . .

For B2B Market Research Professionals

Enterprise Unified Communications Adoption Outlook  (194 KB PPT)

by Henry Dewing, October 8, 2008

Enterprises report on their adoption of unified communications solutions, their ability to make the business case for UC, and which budget resource their US purchases come from.

For B2B Market Research Professionals

SMB Unified Communications Adoption Outlook  (188 KB PPT)

by Henry Dewing, October 7, 2008

SMBs report on their adoption of unified communications solutions, the value of UC for their company, which budget resource their US purchases come from, and how interested they are in buying a UC as a managed service.

For Vendor Strategy Professionals

Inquiry Insights: Telecom Managed Services, Q2 2008

by Henry Dewing, TJ Keitt, August 12, 2008

The telecom managed services market is full of activity, with 88% of North American and European firms reporting that they have purchased some type of managed telecom service. Despite the heat in the market, both vendors and buyers are struggling to get . . .

For Technology Product Management & Marketing Professionals

Firms Want Managed Unified Communications

Solutions Must Mitigate Technology — And Business Risk

by Henry Dewing, July 11, 2008

The number of unified communications (UC) evaluations and pilots is up more than 20% since last year. However, those pilots have not yet translated into full deployments. Why? Unclear value of ROI, rapidly evolving technologies and standards, immature . . .

For Technology Product Management & Marketing Professionals

Unified Communications Trials Explode

Uncertain Solutions, Standards, And Road Maps Will Delay Full Deployments

by Henry Dewing, July 8, 2008

The number of unified communications (UC) trials at firms has jumped more than 20% in the past year — although, there has not been much conversion into actual deployments. Firms report that they understand what UC consists of but show schizophrenic attitudes . . .

For Technology Product Management & Marketing Professionals

The Screening Of Global Business

The Business Digitization Voyage Evolves In Three Phases

by Henry Dewing, June 16, 2008

Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are confused by what is needed. In response, digital media . . .

For Information & Knowledge Management Professionals

AT&T And Cisco Systems Announce An Intercompany Telepresence Service

by Claire Schooley, Henry Dewing, June 3, 2008

Cisco Systems recently forged ahead of the competition by making Cisco TelePresence, its lifelike, "you are there" videoconferencing technology, available through AT&T. Information and knowledge management (I&KM) professionals who have contemplated . . .

For Vendor Strategy Professionals

SWOT Analysis: Avaya Unified Communications, Q2 2008

Avaya's Technical And Marketing Initiatives Deliver UC Value

by Henry Dewing, April 22, 2008

Avaya's historical leadership in business voice communications is helping drive its business forward into the next century with unified communications (UC) and collaboration offerings. Avaya is a pure-play enterprise communications company, having been . . .

For Vendor Strategy Professionals

SWOT Analysis: Siemens Unified Communications, Q2 2008

Siemens' Open Technology Is Attractive Despite Uncertain Ownership

by Henry Dewing, April 3, 2008

Siemens' rich expertise in the switching business, blended with the future promise of its OpenScape and HiPath open communications products and architectures, has it well poised for success in the unified communications (UC) market. Siemens' UC solution . . .

For Vendor Strategy Professionals

SWOT Analysis: Nortel Unified Communications, Q1 2008

Nortel's "Business Made Simple" Strategy Delivers UC In Mixed Environments

by Henry Dewing, March 19, 2008

Nortel has staked out a "Business Made Simple" strategy based on the observation that hyper-connectivity — powered by unified communications (UC) — is a foundation of the business world today and tomorrow. Nortel has a robust UC product line that is deployed . . .

For Vendor Strategy Professionals

Top Unified Communications Predictions For 2008

by Henry Dewing, February 20, 2008

In 2007, the vendor side of unified communications (UC) saw tremendous hype, while many buyers struggled with confusion, wondering exactly how to define UC and what UC meant for their businesses. Still, UC met a growing demand; more than 50% of enterprises . . .

For Vendor Strategy Professionals

SWOT Analysis: Cisco Unified Communications, Q4 2007

Cisco's Network-Centric Approach Delivers UC Services Rapidly

by Henry Dewing, February 4, 2008

Cisco's experience in bringing convergence to market — starting with its Architecture for Voice, Video and Integrated Data (AVVID) in 1999 — has given it the experience and market exposure to persuade many businesses to trust it to define and deliver . . .

For Technology Product Management & Marketing Professionals

Inquiry Insights: Content Delivery Networks, Q4 2007

by Henry Dewing, January 18, 2008

Sites like YouTube, iTunes, and uefa.com (Union of European Football Associations) exploit the now-ready infrastructure to deliver rich experiences over the Internet, leading both consumers and enterprise employees to expect these experiences in all their . . .

For B2B Market Research Professionals

Inquiry Insights: Unified Communications, Q4 2007

by Henry Dewing, January 15, 2008

One of the many services that Forrester offers to clients is analyst inquiry — clients can ask the analyst of their choice any question they want. In aggregate, these one-on-one interactions create a map of topical hot spots from Forrester's client base, . . .