For CIOs

Topic Overview: Forrester Methodologies Defend IT Actions In A Down Economy

by Tom Pohlmann, October 20, 2008

Forrester employs four methodologies — TechRadar, Total Economic Impact (TEI), the Forrester Wave, and Best Practices — that align with the decisions you face every day as CIO. This Topic Overview connects the four methodologies and summarizes key research . . .

For CIOs

The New IT Imperative: Design For People, Build For Change

by Tom Pohlmann, Connie Moore, August 21, 2007

Each year, Forrester's Technology Leadership Forum examines a critical issue at the intersection of business and technology. This year's theme for the forum, Design For People, Build For Change, encapsulates two critically important challenges just hitting . . .

The Emerging IT Ecosystem

The Line Between Technology And Service Will Blur At A Faster Pace

by Andrew Parker, Tom Pohlmann, January 2, 2007

Market forces of commoditization, miniaturization, industrialization, and globalization, along with changing buyer sentiments, will accelerate a shift in the dominant form of IT delivery by 2012 — from buyers self-integrating technology to having it assembled . . .

Hewlett-Packard Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

HP Services is transforming from a "close-to-the-box" services company to a broad-based service provider in the mold of CSC, EDS, and IBM Global Services. But Europeans have more readily adopted HP's transformation, evidenced by the fact that more than . . .

The Forrester Wave™: Integrated Desktop And Service Desk Outsourcing, Q1 2006

IBM Leads In Our Services Evaluation

by Tom Pohlmann, March 9, 2006

The market for desktop and service desk outsourcing will continue to follow an integrated model that drives accountability for service-level agreement (SLA) improvement and cost reduction to the outsourcer. As IT organizations become more sophisticated . . .

Unisys Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Unisys is showing renewed focus on outsourcing as a growth market. To deliver its portfolio, Unisys has changed its customer, delivery, and operational management strategies to maximize effectiveness for clients, create greater focus and simplicity in . . .

Pomeroy Is A Contender For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Pomeroy recently restructured its business to have a single delivery team responsible for driving all desktop and service desk activities. The reason: Pomeroy wants to go after larger integrated deals. Pomeroy is the smallest vendor evaluated in this . . .

EDS Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

EDS is investing in its internal capabilities to go after the standalone desktop and service desk deals with competitive pricing and flexible support options for clients. However, EDS still excels in large, complex deals, such as the recent win at the . . .

ACS Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

ACS has joined the ranks of the Big Six outsourcers (Accenture, ACS, CSC, EDS, HP, and IBM) with revenues of $4.5 billion as of FY2005. It also has more than 55,000 employees worldwide. ACS's main focus is business process outsourcing (BPO), but 26% of . . .

Getronics Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Getronics is one of the largest European outsourcers, but it is relatively unknown in North America — despite the fact that approximately one quarter of its revenues comes from this market. It is building a significant portfolio to support managed workspace . . .

IBM Leads Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

IBM leads the integrated desktop and service desk market. Its strengths include its brand, viability, services breadth (bundling), business-level relationships, global reach, and financing capability. Areas that IBM continues to work on include its flexible . . .

CompuCom Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

CompuCom began the transition to a full-services provider in the late 1990s as the VAR markets, and many of the competitors in those markets, began to feel the pressures of declining margins and increased competition. With private equity backing, CompuCom . . .

SBS Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Siemens Business Services (SBS) is one of Europe's largest outsourcers, and it moved into the American market with the acquisition of Entex Information Systems in 2000. Entex's core focus was primarily commodity operational services targeted at the lower . . .

Dell Is A Contender For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Dell's services strategy is closely aligned with its hardware and, according to Dell, is primarily designed to support the products that it sells. But Dell Managed Services has been moving with some success into the integrated desktop and service desk . . .

CSC Is A Strong Performer For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

CSC has enjoyed a resurgence over the last three years as government spending and an internal transformation have its sights set on overtaking EDS. CSC is not a manufacturer, nor does it employ a business model that allows it to be a low-cost provider, . . .

Northrop Grumman Is A Contender For Integrated Desktop And Service Desk Outsourcing

The Forrester Wave™ Vendor Summary, Q1 2006

by Tom Pohlmann, March 9, 2006

Northrop Grumman is a full-service outsourcer with capabilities that cover data center, networks, and applications as well as the desktop environment. Customer engagements typically entail delivering multiple services as an integrated "managed services" . . .

Outsourcing Trends To Watch In 2006

by Tom Pohlmann, January 17, 2006

We interviewed Forrester's services analysts as well as executives at major service providers to uncover key trends that will shape the sourcing market in 2006. Look for new buyers — midmarket customers and business unit executives — of outsourcing services . . .

The State Of Vendor Management And Sourcing

Business Technographics United States

by Tom Pohlmann, November 23, 2005

To understand IT governance structures and priorities, Forrester surveyed 922 decision-makers who influence technology spending at US enterprises. This report illustrates trends in two key areas of IT governance: vendor management (VM) and sourcing. Most . . .

Indian SAP Services Scorecard Summary: Infosys Technologies

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Infosys Technologies offers strong capabilities across the SAP implementation and support life cycle. Not only does Infosys have the necessary implementation skills, but Infosys Consulting also uniquely positions the firm for high-value, pre-implementation . . .

Indian SAP Services Scorecard Summary: Tata Consultancy Services

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

In terms of strategy, Tata Consultancy Services (TCS) scores the highest in our evaluation of Indian SAP service providers, primarily because of its close relationship with SAP and its understanding of the market. In addition, TCS is involved in one of . . .

Indian SAP Services Scorecard Summary: Larsen & Toubro Infotech

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

From its inception as a commercialized internal IT organization, Larsen & Toubro (L&T) Infotech has had strong SAP expertise because its parent, Larsen & Toubro, was the first Indian company to implement SAP in 1992. Owing to this heritage, . . .

Indian SAP Services Scorecard Summary: Intelligroup

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Intelligroup is the ultimate offshore SAP boutique. Sixty-eight percent of the firm's revenues come from SAP work, and despite the company's small size, its client list is blue chip all the way. Once Intelligroup deals with the current confusion surrounding . . .

Indian SAP Services Scorecard Summary: Patni Computer Systems

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Patni Computer Systems has strong SAP skills and is particularly strong in SAP new-dimension product areas. The firm tends to have extremely strong customer references and is often considered to be the preferred vendor on multivendor SAP support or implementation . . .

Indian SAP Services Scorecard Summary: Satyam Computer Services

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Of all the Indian SAP services vendors, Satyam Computer Services clearly has the largest and deepest SAP practice at present. Its track record and client references underscore its longtime investment in this area. Satyam will continue to invest in SAP . . .

Indian SAP Services Scorecard Summary: Cognizant Technology Solutions

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Although Cognizant Technology Solutions was late to the SAP market, it has made major inroads in a very short amount of time. This year alone, Cognizant's SAP headcount has doubled, and the company continues to get top marks from its existing SAP customer . . .