For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

by Phil Sayer, October 30, 2009

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For Infrastructure & Operations Professionals

Q&A: The Value Of TEM Solutions In A Recession

Telecom Expense Management Cuts Costs In Challenging Economic Times

by Phil Sayer, August 28, 2009

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H2 2008

by Phil Sayer, July 10, 2009

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the 407 that we tracked in H1 2008; however, the total contract . . .

For Infrastructure & Operations Professionals

The Recession Will Accelerate European Ethernet Services Adoption

The European Outlook For Ethernet Services In 2009

by Phil Sayer, May 19, 2009

The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and revenues will also grow in 2009, but will be outpaced . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Infrastructure & Operations Professionals

The Time Is Right For WAN Optimization Managed Services

Telcos Are Well Placed To Move Up The Value Chain By Managing Enterprise WANs

by Phil Sayer, January 15, 2009

All the major telcos and systems integrators are now offering wide area network (WAN) optimization managed services. Forrester's view is that in the current economic climate these services will prove attractive to firms looking to improve application . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H1 2008

by Phil Sayer, January 12, 2009

Forrester's fifth survey of managed services contracts signed by telecom service providers looks inside 407 European service deals sealed in the first half of 2008. The number of deals was up significantly from the 177 that we tracked in H2 2007, and . . .

For Infrastructure & Operations Professionals

In Challenging Times You Need A Network Strategic Plan

Exploding Demands And Tight Budgets Make A Systematic Approach Essential

by Phil Sayer, November 3, 2008

As the economic slowdown starts to bite, many enterprises are looking to the innovative use of communications to reduce costs and improve efficiency. As a result, corporate network traffic is growing at unprecedented rates as firms implement voice over . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption in Europe: 2008

Ethernet And Internet VPNs Outstrip MPLS In Popularity

by Phil Sayer, September 19, 2008

The migration from legacy data services to IP-based wide-area network (WAN) services in Europe is now largely complete, led by the largest multinational firms. Over the past year we have seen a 20% reduction in the number of enterprises that have no plans . . .

For Infrastructure & Operations Professionals

Ethernet Services Take Europe By Storm

VPLS Grabs The Attention Of Both Service Providers And Users

by Phil Sayer, September 3, 2008

Carrier Ethernet services have reached mass adoption in Europe and are challenging multiprotocol label switching (MPLS) virtual private networks (VPNs) as the first choice for enterprise WANs — 42% of European enterprises have fully deployed site-to-site . . .

For CIOs

The IT To Business Technology Transformation — Learning From Telcos

The Telecom Industry Is A Case Study For Other Industries To Learn From

by Alexander Peters, Ph.D., Phil Sayer, July 9, 2008

The convergence of technologies and new types of competition is forcing telecom operators (telcos) to integrate IT into business functions, providing interesting case studies for what Forrester has described as the move from IT to business technology. . . .

For Sourcing & Vendor Management Professionals

European Telecom Operator Managed Services Deals Survey: H2 2007

by Phil Sayer, May 20, 2008

Forrester's fourth survey of managed services contracts signed by telecom service providers takes the lid off 177 European service deals sealed in the second half of 2007. The number of deals was up significantly from the 120 that we tracked in H1 2007, . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European WAN Services, Q2 2008

COLT, Orange, And Verizon Lead In Services; BT Leads In Market Presence

by Phil Sayer, April 11, 2008

In Forrester's 62 criteria evaluation of 12 European MPLS-based WAN service providers, we found that COLT Telecom, Orange Business Services, and Verizon Business led the pack with the best overall combination of current offering and strategy. We ranked . . .

For Sourcing & Vendor Management Professionals

Recent Ethernet RFIs Show Chinks In Providers' Armor

by Lisa Pierce, Phil Sayer, March 27, 2008

Whenever making a major change to a critical network, it's important for enterprises to conduct both requests for information (RFIs) and requests for proposals (RFPs). Recent work Forrester undertook with some key clients who have very demanding performance . . .

For Sourcing & Vendor Management Professionals

Set A Balanced Strategy For Successful Telecom Sourcing

How To Match Sourcing Strategy With Your Organizational Archetype

by Phil Sayer, March 18, 2008

The European telecom services market is heading in two opposite directions. At one end, a growing number of enterprises are bringing control over key telecom and network functions back in-house and opting for greater use of multisourcing service provisioning. . . .

For Sourcing & Vendor Management Professionals

European Telecom Operator Managed Services Deals Survey: H1 2007

by Phil Sayer, February 19, 2008

Forrester's third survey of managed services contracts signed by telecom service providers tracked 99 European service deals inked in the first half of 2007. The number of deals was down significantly from the 188 reported in H2 2006, but the total contract . . .

For Sourcing & Vendor Management Professionals

The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007

by Phil Sayer, December 6, 2007

Enterprise implementation of voice over IP (VoIP) in Europe is firmly entering the mass adoption phase. Most enterprises (76%) are going down the IP PBX route — either installing the equipment on their own premises or contracting a managed service from . . .

For Sourcing & Vendor Management Professionals

WAN Wars: Ethernet Versus MPLS

Which Technology Should European Enterprises Choose?

by Phil Sayer, October 9, 2007

European enterprises are rapidly deploying both multiprotocol label switching (MPLS) and carrier Ethernet for their wide-area networks (WANs) — 40% of European enterprises have deployed MPLS networks, and 25% have deployed Ethernet services. For high-speed . . .

For Sourcing & Vendor Management Professionals

Videoconferencing: You Need An Enterprisewide Strategy

by Phil Sayer, August 13, 2007

IP videoconferencing systems vendors all predict that videoconferencing is set to be a major growth area, driven by both green corporate agendas and the high-quality user experience of the latest "telepresence" systems. By contrast, end user firms show . . .

For Sourcing & Vendor Management Professionals

The State Of WAN Services Adoption — Europe

by Phil Sayer, August 9, 2007

The move from legacy data services like Frame Relay to IP-based wide-area network (WAN) services in Europe has now entered a phase of maturity, led by migration to IPsec VPNs for remote access, and followed closely by the adoption of multiprotocol label . . .

For Sourcing & Vendor Management Professionals

Managing European Mobile Telephony Expenses

by Phil Sayer, May 30, 2007

European enterprises expect to spend 31% of their 2007 telecom and networking budgets on mobility, and the majority expect that these spending levels will grow — so the need to manage mobility is a growing imperative. Many firms have not yet got their . . .

For B2B Market Research Professionals

The State Of SMB Network And Telecommunications Adoption: 2007

Business Data Services North America And Europe

by Michele Pelino, Rolf Schonhowd, Phil Sayer, Michael Speyer, May 23, 2007

How are SMBs adopting and using network and telecommunications technologies? This document gives highlights of an extensive data set collected from IT decision-makers across North American and European SMBs via our Business Data Services SMB Network And . . .

For B2B Market Research Professionals

UK Telecom Operator Managed Services Deals Survey 2006  (170 KB PPT)

by Phil Sayer, May 21, 2007

This data chart displays the results of Forrester's tracker for European telecom operator managed services deals for H1 2006 and H2 2006. It shows the total number and size of deals for each provider, the number of deals by service type, the number of . . .

For B2B Market Research Professionals

European Telecom Operator Managed Services Deals Survey 2006  (196 KB PPT)

by Phil Sayer, May 21, 2007

This data chart displays the results of Forrester's tracker for European telecom operator managed services deals for H1 2006 and H2 2006. It shows the total number and size of deals for each provider, the number of deals by service type, the number of . . .