For Information & Knowledge Management Professionals

Enlist iWorkers In The Fight To Improve Information Access

by Leslie Owens, November 3, 2009

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. . . .

For Information & Knowledge Management Professionals

Text Analytics Takes Business Insight To New Depths

An Obscure Technology Has Found Its Killer App

by Leslie Owens, October 22, 2009

Customers, employees, and competitors critique products and plans in increasingly public places, like Twitter and discussion forums. It's not just idle chatter. When Forrester asked how much consumers trust specific types of content, online ratings and . . .

For Business Process & Applications Professionals

Business Intelligence (BI) Polishes Its Crystal Ball

IBM's SPSS Deal Nudges Analytics Industry Toward Deeper Predictive Focus

by James G. Kobielus, Boris Evelson, Leslie Owens, August 18, 2009

Enterprise strategic, tactical, and operational decision-makers want to understand past and present activity but also anticipate the future to avoid being blindsided by seemingly hidden events. How do companies build a competitive "crystal ball"? They . . .

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Information & Knowledge Management Professionals

The Critical Role Of A SharePoint Information Architecture

It's A Blank Slate And A Chance To Get It Right This Time

by Leslie Owens, Rob Koplowitz, February 24, 2009

SharePoint buyers expect intuitive navigation, contextual search, and easy administration out of the box. But such benefits depend on how content is structured, labeled, and categorized, and they require a nuanced understanding of how different audiences . . .

For Information & Knowledge Management Professionals

Top Five Information Access Predictions For 2009

by Leslie Owens, January 30, 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in different industries will go separate ways with . . .

For Business Process & Applications Professionals

Data And Content Classification: Your Trusted Information Backbone

by Rob Karel, Leslie Owens, January 14, 2009

The information that powers your business — like a sales forecast or voice of the customer analysis — mixes data (such as inventory counts) and content (such as promotional strategies). Enterprises rarely store such data and content in the same place . . .

For Information & Knowledge Management Professionals

How To Build A High-Octane Taxonomy For ECM And Enterprise Search Systems

by Leslie Owens, November 17, 2008

Enterprises invest in big-ticket information management software such as search, portal, and enterprise content management (ECM) systems, in an effort to eliminate information silos and increase content reuse. To reach such an ambitious goal, it's vital . . .

For Information & Knowledge Management Professionals

Case Study: Cisco Improves Site Search With New Technology And Customer-Centric Approach

by Leslie Owens, September 19, 2008

Cisco Systems' public Web presence is mission-critical. Cisco.com comprises 75 country-specific sites with millions of technical and marketing pages published in 37 languages. The site processes millions of searches per month, but until recently, user . . .

For Information & Knowledge Management Professionals

Why You Need Enterprise Strategy For Desktop Search

by Leslie Owens, July 25, 2008

Information workers waste a lot of time searching for information that they already have. The daily torrent of email, calendar entries, tasks, notifications, and documents means that even the most organized people can struggle to find what they need. . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Search, Q2 2008

Autonomy, Endeca, FAST, And Vivisimo Lead A Competitive Market

by Leslie Owens, May 28, 2008

Forrester evaluated enterprise search vendors against 147 criteria and found that Autonomy, Endeca, FAST (a Microsoft subsidiary), and Vivisimo lead the market with impressive technical capabilities and a diverse customer base pushing for further innovation. . . .

For Information & Knowledge Management Professionals

Best Practices: Reinventing The Corporate Library

by Leslie Owens, May 20, 2008

Knowledge workers and the companies they work for will only thrive if they have the best information. People have been lulled into thinking that there are just two places where information exists: somewhere in the enterprise or on the consumer Web. They're . . .

For Information & Knowledge Management Professionals

Case Study: Deere & Company Library Integrates With The Business And Quantifies Its Impact

by Leslie Owens, May 20, 2008

Many corporate libraries face extinction because they are out of step with business needs and out of the loop with their potential customers. To overcome this challenge, Deere & Company's library team hired a professional with a business background, . . .

For Information & Knowledge Management Professionals

Don't Throw Away That Corporate Taxonomy Just Yet!

Why Social Tagging Won't Replace Formal Classification

by Leslie Owens, January 30, 2008

Social tagging is a popular approach to organizing and finding digital content — such as Web pages, videos, and photos — on the Web. Useful on a personal level, social tagging can also benefit enterprises that currently use more formal methods like taxonomies . . .