For Information & Knowledge Management Professionals

What's Holding Back Your Intranet?

Forrester's Web Site Review For Intranets Exposes Barriers To Use And Adoption

by Tim Walters, Ph.D., September 11, 2009

Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same time, budget constraints leave no room for guesswork . . .

For Information & Knowledge Management Professionals

Five Additional Options To Consider For Web Content Management

by Stephen Powers, Tim Walters, Ph.D., August 18, 2009

The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement. Forrester's recent report, "The Forrester Wave™: . . .

For Information & Knowledge Management Professionals

Pump Up Intranet Adoption With User-Centric Design

by Tim Walters, Ph.D., Matthew Brown, July 7, 2009

Few businesses fully appreciate the importance of an outstanding corporate intranet. Yet Forrester expects that companies will continue their decades-old march toward "self-service" workplaces, making large administrative support staffs either a dinosaur . . .

For Information & Knowledge Management Professionals

Machine Translation Transforms Global Business

by Tim Walters, Ph.D., June 23, 2009

Information and knowledge management (I&KM) professionals have long struggled with the sheer volume of content on enterprise Web sites. Globalization adds the need to address the linguistic diversity of Web content and audiences. Due to the expense . . .

For Information & Knowledge Management Professionals

Deciding Whether Or Not To Use A Portal Platform

More Than One In Four Firms Are Considering Or Piloting Portals In 2009

by Matthew Brown, Tim Walters, Ph.D., June 18, 2009

It's hard to believe that portals continue to capture such a large amount of investment after 10 years. After all, most products are well beyond version six, and the term "portal" itself often inspires confusion and angst among businesspeople. But Forrester's . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Web Content Management For External Sites, Q2 2009

SDL Tridion, Interwoven, And FatWire Lead, While Microsoft Makes Inroads

by Stephen Powers, Tim Walters, Ph.D., June 1, 2009

Forrester evaluated 10 leading Web content management (WCM) vendors across approximately 115 criteria and found that SDL Tridion continues its leadership in enabling organizations to deliver persuasive customer experiences on publicly facing Web sites. . . .

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Information & Knowledge Management Professionals

The Frugal Guide To Web Content Management

How To Maximize Your WCM Investment During An Economic Slowdown

by Tim Walters, Ph.D., Stephen Powers, February 23, 2009

In the first recession of the customer-centric Web era, enterprises would be wise to avoid across-the-board IT budget cuts that cripple their ability to compete for and service fickle online consumers. Nevertheless, information and knowledge management . . .

For Information & Knowledge Management Professionals

People And Process Still Trump Product For Multilingual Web Content Management

by Tim Walters, Ph.D., February 17, 2009

Out of necessity, many enterprises must launch and maintain Web sites in multiple languages for various locales. Companies experienced in multilingual content management adapt processes that reflect practical considerations about their organization's . . .

For Information & Knowledge Management Professionals

Identifying When To SharePoint, Or Not, For Business Content Needs

Lessons Learned From Early SharePoint Adopters

by Kyle McNabb, Tim Walters, Ph.D., January 9, 2009

Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage, and share documents drives. Yet varying work styles, the wide range of business content use, and the mix of business processes . . .

For Information & Knowledge Management Professionals

Best Practices: WCM Adoption In External Web Sites

by Stephen Powers, Tim Walters, Ph.D., November 14, 2008

High-cost, resource-intensive Web content management (WCM) projects supporting external Web sites leave many organizations dissatisfied. While poor technology selection contributes to the frustration, the biggest problems afflicting WCM projects result . . .

For Information & Knowledge Management Professionals

To Succeed With Web Content Personalization, Start Failing Now

by Tim Walters, Ph.D., November 7, 2008

Today, most information and knowledge management (I&KM) professionals supporting Web teams acknowledge the benefits of personalizing the Web experience by delivering targeted and even unique content to individual visitors or segments of visitors. . . .

For Information & Knowledge Management Professionals

To SharePoint, Or Not, For External Web Site Initiatives

by Stephen Powers, Tim Walters, Ph.D., October 31, 2008

Information and knowledge management (I&KM) professionals have expressed abundant interest in Microsoft Office SharePoint Server — the technology that has a little something for everyone, including document management, search, collaboration, portal, . . .

For Information & Knowledge Management Professionals

Stop Managing Web Content!

Actions Web Content Teams Can Take To Support The Customer Experience

by Tim Walters, Ph.D., June 6, 2008

The demands of the consumer-centric Web requires that information and knowledge management (I&KM) professionals in Web teams move beyond the "content is king" mantra of the 1990s and embrace the new drivers behind business success online: community . . .