For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

by Stephen Powers, Brian W. Hill, Craig Le Clair, November 12, 2009

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a continued focus on end-to-end ECM needs. Strong Performer . . .

For Information & Knowledge Management Professionals

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill, October 23, 2009

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, . . .

For Information & Knowledge Management Professionals

Records Management: User Expectations, Market Trends, And Obstacles

Forrester Research And ARMA International Records Management Online Survey, Q3 2009

by Brian W. Hill, September 3, 2009

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Records Management, Q2 2009

CA, Autonomy, Open Text, IBM, Oracle, And EMC Lead A Competitive Market

by Brian W. Hill, June 23, 2009

In Forrester's 89-criteria evaluation of records management vendors, we found that CA, Autonomy, Open Text, IBM, Oracle, and EMC lead the pack with strong physical and electronic records management capabilities and a growing, diverse customer base. While . . .

For Information & Knowledge Management Professionals

Microsoft Leads A Fragmented, Growing Content Management Market  (524 KB PPT)

by Brian W. Hill, June 22, 2009

This data chart, based on data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008, highlights predicted trends in expansion and vendor selection in the content management market for 2009.

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Information & Knowledge Management Professionals

Trends 2009: eDiscovery

Macroeconomic Factors And A Rapidly Evolving Market Present Challenges

by Brian W. Hill, January 15, 2009

In 2009, demands to cut costs to help cope with the economic crisis and mitigate legal risk in the face of new regulations and rising litigation will drive enterprises and government organizations to place greater attention on eDiscovery. In the current . . .

For Information & Knowledge Management Professionals

The Impact Of Convergence On Content Management, Archiving, And Retention Policies

by Brian W. Hill, October 15, 2008

Enterprises need consistent content management approaches to contend with the explosive volume and diversity of content. The rapid rise of email, documents, rich media, images, and other unstructured content types entails significant total cost of ownership . . .