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Past Teleconference

Archived teleconferences are hourlong files that include a presentation by a Forrester analyst, followed by an open forum for questions and discussion. Archived teleconferences can be downloaded in MP3 format (audio only) or in WebEx format (audio with PowerPoint slides) five business days after the live teleconference takes place.

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For Consumer Product Strategy Professionals

WiMAX In The US: Complement, Substitute, Or Irrelevant?

Past Teleconference, November 20, 2009, contains presentation materials

After years of anticipation and temptation, true WiMAX has officially arrived in the US. The "new" Clearwire is focusing hard on major markets to take advantage of consumers' growing interest in on-the-go broadband. Competitive carriers be warned: When . . .

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For Vendor Strategy Professionals

Enterprise Carbon And Energy Management Systems

Past Teleconference, November 19, 2009, contains presentation materials

Corporate requirements for monitoring and managing energy consumption and carbon emissions are creating a new market for software companies that Forrester calls enterprise carbon and energy management (ECEM). We are completing our first Market Overview . . .

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For Information & Knowledge Management Professionals

How To Measure And Value iWorker Productivity

Past Teleconference, November 19, 2009, contains presentation materials

Improving productivity is up there with cutting costs as a fundamental goal for any organization. But what does productivity really mean for an information worker today? Increasingly complex business relationships, the influence of consumer technologies . . .

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For eBusiness & Channel Strategy Professionals

B2B eCommerce Trends And Solutions Market Overview

Past Teleconference, November 18, 2009, contains presentation materials

Business to business (B2B) eCommerce has been evolving quickly. The online business customer's expectations have quickly changed and mirror their expectations as online consumers. Businesses are demanding better online tools from their trading partners. . . .

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For Business Process & Applications Professionals

Business Optimization Drives Lean BT's Adoption

Past Teleconference, November 18, 2009, contains presentation materials

Business analysts addressing business optimization initiatives through Lean methodologies must recognize what is important to the business, select the right set of business technology (BT) tools, and synchronize the implementation of these tools along . . .

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For Infrastructure & Operations Professionals

Recruiting, Developing, And Retaining Women And Underrepresented Minorities In IT Infrastructure And Operations

Past Teleconference, November 17, 2009, contains presentation materials

Diversity in IT departments has always been a sensitive subject. Many firms simply don't get a lot of diverse candidates applying to work in their IT departments, but they don't know why. And the problem isn't getting any better. Over the past few years, . . .

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For Consumer Market Research Professionals

The Forrester Wave™: Full-Service Market Research Online Community Vendors, Q4 2009

Past Teleconference, November 17, 2009, contains presentation materials

Market research online communities (MROCs) are opening up new ways of reaching consumer groups and gleaning insights in ways that were traditionally only possible in offline focus groups or ethnographic studies. Yet many market researchers don’t know . . .

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For Information & Knowledge Management Professionals

How Will SharePoint 2010 Affect Your Enterprise Search Strategy?

Past Teleconference, November 16, 2009, contains presentation materials

In the 18 months since Microsoft completed the acquisition of FAST, the enterprise search market has changed. Microsoft recently revealed the search and metadata functionality that will be available in SharePoint 2010. During this teleconference Forrester . . .

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For Application Development & Program Management Professionals

The Forrester Wave™ For B2B Service Providers: Trends And Issues

Past Teleconference, November 13, 2009, contains presentation materials

During this teleconference the analyst discusses the findings of the recent Forrester Wave&trade that compares B2B service providers and gives a high-level review of the findings, followed by a discussion of what this means for users/potential users . . .

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For Application Development & Program Management Professionals

How Lean Software Will Help App Dev Better Serve The Business

Past Teleconference, November 12, 2009, contains presentation materials

The evidence from application development groups that are adopting Lean software practices is rolling in. Lean software is what Forrester calls an application development and delivery approach that emphasizes fast time to value and closes fit-to-purpose . . .

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For Customer Intelligence Professionals

Customer Intelligence: Marketing's Next Strategic Imperative

Past Teleconference, November 06, 2009, contains presentation materials

Marketers who measure the impact of their Customer Intelligence (CI) say that it not only boosts campaign-specific metrics but also improves customer acquisition, retention, and satisfaction, as well as revenue, profitability, and customer value. Yet, . . .

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For eBusiness & Channel Strategy Professionals

The US Insurance Buyer's Journey And Its Affect On Carriers And Agents

Past Teleconference, November 06, 2009, contains presentation materials

Hear Forrester's most recent consumer insights on the multichannel insurance buyer's journey for auto, home, and life insurance. Learn how carriers and agents are successfully managing the cross-channel behavior of insurance shoppers.

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For Consumer Product Strategy Professionals

Why Mobile Could Reinvent Social Computing

Past Teleconference, November 05, 2009, contains presentation materials

Facebook recently announced that 65 million users access its services via mobile phone, while Orange "Social Life" and Vodafone "360" are the latest initiatives of operators in the mobile Social Computing space. Indeed, mobile social activity is more . . .

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For eBusiness & Channel Strategy Professionals

10 Companies eCommerce Executives Should Know About For 2010

Past Teleconference, November 04, 2009, contains presentation materials

As eCommerce executives craft their project road maps for the coming year and beyond, Forrester analyst Sucharita Mulpuru shares her point of view on some innovative companies shaping customer expectations and the technology landscape. This presentation . . .

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For Enterprise Architecture Professionals

Top 15 Technology Trends EAs Should Watch

Past Teleconference, November 04, 2009, contains presentation materials

IT organizations need to inform their annual and long-term plans with an understanding of how changes in technology will enable business outcomes. Forrester has identified 15 technologies with the greatest potential for business impact over the next three . . .

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For Business Process & Applications Professionals

Service-Oriented Analytics: Tapping Into The Predictive Smarts Of Your Entire Organization

Past Teleconference, November 03, 2009, contains presentation materials

Advanced analytics is a key competitive weapon of companies everywhere. Visionary organizations take a future-facing, analysis-driven perspective on new challenges. They do this by grounding management forecasts in solid historical information sets, leveraging . . .

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For Vendor Strategy Professionals

Changing Telecoms Ecosystems

Past Teleconference, November 03, 2009, contains presentation materials

The traditional telecoms supply chain is a simple cascade at its core &mdash enterprises and consumers buy products from telcos based on the technology provided by their suppliers. There are three distinct tiers in this supply chain; but they're changing.

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For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Including Hourly Rate Benchmarks, Typical Rate Negotiation Results, And More

Past Teleconference, November 02, 2009, contains presentation materials

Are the rates you are paying for temporary/contingent IT staff competitive? What are the average market rates for key IT positions? What percentage of discounts can you expect from staffing companies due to the recession? Should you pay a premium for . . .

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For Security & Risk Professionals

The Managed Security Services Market Landscape

Past Teleconference, October 30, 2009, contains presentation materials

The question of whether to outsource security is an almost existential dilemma for many firms &mdash and the answer often depends on whether a company considers security part of its core business or if it would rather have a specialist handle some . . .

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For Customer Experience Professionals

Emotional Experience Design

Past Teleconference, October 29, 2009, contains presentation materials

The online experience has become a crucial &mdash if not the most crucial &mdash way for consumers to interact with companies. But many online experiences fail to leave lasting positive impressions. Forrester recommends that companies looking . . .

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For CIOs

Globalization Strategies For IT

Past Teleconference, October 29, 2009, contains presentation materials

Business leaders target globalization to deliver performance that spans geographic and organizational boundaries. What globalization means for CIOs is not simple &mdash they have to help their firms deliver optimized global performance while meeting . . .

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For Customer Experience Professionals

How Chief Customer Experience Officers Gain Active Executive Support

Past Teleconference, October 28, 2009, contains presentation materials

Chief customer experience officers tell us they have one goal: Transform the organization's culture to focus on the customer. Major cultural change requires active support from every member of the company's senior leadership team. But getting top executives . . .

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For Application Development & Program Management Professionals

Market Overview: PLM Deployment Support

Past Teleconference, October 28, 2009, contains presentation materials

As companies pursue a more ambitious agenda for PLM, the complexity of their application deployments is on the rise &mdash creating a host of new integration, data migration, and customization challenges for application development and delivery professionals. . . .

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For Enterprise Architecture Professionals

Integrating EA With APM And PPM Governances

Past Teleconference, October 27, 2009, contains presentation materials

The participation of EA in project portfolio management by checking standards in early project design is often the first step for EA into IT governances. So the success of this first step often determines the involvement of subsequent governances and . . .

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For Security & Risk Professionals

Building A Cloud-Aware, Consumer-Inclusive Identity Strategy

Past Teleconference, October 26, 2009, contains presentation materials

Consumer technologies have invaded the workplace, and enterprise boundaries are expanding outward into the cloud. This loss of control can be a daunting prospect for security professionals charged with employee authentication and authorization. This teleconference . . .

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