For Sourcing & Vendor Management Professionals

Create Your Sourcing Strategy By Facing Up To Your Organization's Business Realities

Look Beyond Crisis Management To Set A Forward-Looking Strategy

by Andrew Parker, Caroline Roeleveld-Hoekendijk, October 20, 2009

While the road to economic recovery is expected to be rocky, by now most businesses have understood the effects they will suffer and have taken measures to shore up business stability. Sourcing and vendor management leaders — like other managers — will . . .

For Sourcing & Vendor Management Professionals

Business Context Self-Assessment For Sourcing Leaders  (108 KB XLS)

by Andrew Parker, October 8, 2009

Sourcing executives should use this self-assessment workbook to help them understand the business context of their firm and provide a background to work on setting sourcing strategy priorities.

For Sourcing & Vendor Management Professionals

Sourcing Lessons From 2008 EMEA IT Outsourcing Deal Activity

What Market Trends Can Teach SVM Pros About Setting Outsourcing Strategy

by Andrew Parker, July 21, 2009

The EMEA enterprise IT outsourcing market had a very active year in 2008, with 341 large outsourcing contracts in Forrester's deal-tracking survey for the year. This was identical to the number of deals tracked in 2007, and up substantially from the 306 . . .

For Sourcing & Vendor Management Professionals

Multisourcing By Alliance: Getronics Uses Partners To Deliver Services Globally To Clients

by Andrew Parker, May 7, 2009

On March 25, 2009, Getronics and six partner firms formally announced the Getronics Workspace Alliance. The group will collaborate to deliver managed desktop services and a range of associated capabilities for enterprise clients. Forrester got the lowdown . . .

For Sourcing & Vendor Management Professionals

Case Study: How One Financial Services Firm Rationalized Staff Augmentation Use

by Andrew Parker, March 25, 2009

As in past economic downturns, cutbacks in contractors are a soft target for IT groups that need to meet recent or planned reductions in IT budgets. Forrester offers a case study based on the real-life experience of a major financial services organization . . .

For Sourcing & Vendor Management Professionals

Why You Should Make Training A Priority For Sourcing Teams In The Downturn

Invest Time And Resources To Consolidate Your Operational Cost Efficiencies

by Andrew Parker, Caroline Hoekendijk, December 12, 2008

With the sheer weight and range of economic issues affecting business today, uncertainty looks set to be the norm for sourcing teams for months or even years to come. To extract the most cost-effectiveness from existing initiatives, you should consolidate . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals: 2007 Review

by Andrew Parker, Caroline Hoekendijk, April 22, 2008

With 341 deals closed and tracked spending of almost €21 billion, 2007 showed a very different picture to 2006. Deal activity forged ahead — 2006 was good for 304 deals — but the overall spend in 2007 lagged by around €9 billion compared with 2006. Infrastructure . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q4 2007

by Andrew Parker, Caroline Hoekendijk, April 4, 2008

The 113 IT outsourcing deals with a deal value of €10 million or more that Forrester tracked in Q4 2007 represents a major upward shift over the number of deals observed in Q4 2006. Firms evidenced the most appetite for infrastructure services, and seemed . . .

For Vendor Strategy Professionals

European IT 2008 Market Outlook

While Growth Will Slow, Europe Will Still Outpace The US — But Not By Much

by Andrew Bartels, Andrew Parker, March 6, 2008

With the US economy and IT market poised between slowdown and recession for 2008, the IT markets of Western and Central Europe will once again outperform the US market over the course of this year. However, growth in 2008 will undoubtedly slow compared . . .

For Sourcing & Vendor Management Professionals

Sourcing Groups Must Respond To Change By Adjusting The Sourcing Profile

by Andrew Parker, Caroline Hoekendijk, February 1, 2008

Forrester recently completed a set of interviews with sourcing professionals about the changing issues they face in their work. Among the current challenges discussed, one key issue was maintaining and developing the right level of knowledge and skills . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q3 2007

by Andrew Parker, Caroline Hoekendijk, February 1, 2008

With 73 deals closed for a total deal value of €4.3 billion, Q3 2007 wasn't as successful for IT outsourcing providers as Q3 2006, when €6.5 billion was sold. The biggest — and most unexpected — change came in the strong resurgence of BPO activity. The . . .

For B2B Market Research Professionals

IT Offshoring: North America Versus Europe, 2007   (152 KB PPT)

by Stephanie Moore, Andrew Parker, October 19, 2007

This data chart presents results from Business Data Services that compares trends in IT offshore work for North American versus European clients.

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q2 2007

by Andrew Parker, October 19, 2007

With 84 deals closed and more than €5.8 billion spent, Q2 2007 blew away the results of Q2 2006. Infrastructure services maintained its No. 1 position, but help desk and support services came close this quarter and were one percentage point short of the . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q1 2007

by Andrew Parker, August 10, 2007

In Q1 2007, companies based in EMEA signed 75 large outsourcing deals — with a total deal value of almost €5.7 billion. More than half of these deals included infrastructure outsourcing elements. Buyers' interest in BPO failed to maintain the growth it . . .

For Sourcing & Vendor Management Professionals

European IT Outsourcing Deals: Financial Services Review, 2004 To 2006

by Andrew Parker, July 31, 2007

In the three years from 2004 to 2006, the financial services industry stabilized its spending on infrastructure outsourcing and increased its spending on application management and desktop services. The UK is still the major outsourcing market for this . . .

For Sourcing & Vendor Management Professionals

European IT Outsourcing Deals In The Government And Public Sector: 2004 To 2006

by Andrew Parker, July 12, 2007

With 178 deals closed between 2004 and 2006, the government and public sector has been the hottest sector for IT outsourcing deal activity in Europe. Although UK organizations continue to drive most of this business, those in other countries, such as . . .

For Vendor Strategy Professionals

Outsourcing Providers Need A Strategy Rethink To Address Buyers' Shift To Multisourcing

by Andrew Parker, July 5, 2007

As outsourcing buyers turn away from the megadeal, new buying approaches are taking hold in global outsourcing markets. Forrester's EMEA outsourcing deals survey provides a clear insight into the emerging buying trends in the region and shows the increased . . .

For Sourcing & Vendor Management Professionals

Buyers Take Note: Europe's Providers Lag In The IT Services Global Delivery Arms Race

by Andrew Parker, May 31, 2007

To test how Europe-based IT services specialists stack up in the race to establish genuine global delivery capabilities, Forrester surveyed six market leaders in Europe and gathered data on their use of low-cost offshore and nearshore delivery locations. . . .

For B2B Market Research Professionals

EMEA IT Outsourcing Deals: 2006 Market Analysis  (154 KB PPT)

by Andrew Parker, May 10, 2007

This data chart displays the results of Forrester's tracker for EMEA IT outsourcing deals for H1 2006 and H2 2006. It shows the number of deals per client industry, the number of deals per client country, the number of deals per service type, and deals . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals: 2006 Review

The Megadeal Drought Continued, But Service Bundling Re-Emerged

by Sonoko Takahashi, Andrew Parker, May 9, 2007

With 304 deals closed and spending totaling a little more than €30 billion, 2006 was very similar to 2005, when European firms closed 305 outsourcing deals with a total contract value (TCV) of €33 billion. Infrastructure outsourcing was again the top . . .

For Sourcing & Vendor Management Professionals

European Vendor Management Update — Business Impact Still Lags

by Andrew Parker, March 27, 2007

Despite the growing importance of vendor management to large enterprises in Europe over recent years, fewer than half of the companies with a specialist vendor management team in place that Forrester surveyed said that this group does a very effective . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q4 2006

by Sonoko Takahashi, Andrew Parker, March 23, 2007

Forrester tracked 94 IT outsourcing deals with a deal value of €10 million or more in Q4 2006. We interviewed 17 vendors active in EMEA. Q4 showed more megadeals than any of the previous four quarters, which resulted in a substantial aggregate deal value . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q3 2006

by Andrew Parker, January 16, 2007

With 74 deals closed and approximately €6.5 billion spent on outsourcing in EMEA, Q3 2006 revealed outsourcing as we are used to it — albeit with a couple of exceptions. The usual suspects were back: The government and financial services sectors took . . .

The Emerging IT Ecosystem

The Line Between Technology And Service Will Blur At A Faster Pace

by Andrew Parker, Tom Pohlmann, January 2, 2007

Market forces of commoditization, miniaturization, industrialization, and globalization, along with changing buyer sentiments, will accelerate a shift in the dominant form of IT delivery by 2012 — from buyers self-integrating technology to having it assembled . . .

European IT Services: Providers' H1 Financials Show Mixed Market Progress

by Onica King, Andrew Parker, December 18, 2006

A year after Forrester's initial study of European IT service providers' financial performance, the outlook remains mixed for the sector. Unsatisfactory profit margins still overshadow improving top-line performances for many providers. Some firms show . . .