For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Information & Knowledge Management Professionals

Identifying When To SharePoint, Or Not, For Business Content Needs

Lessons Learned From Early SharePoint Adopters

by Kyle McNabb, Tim Walters, Ph.D., January 9, 2009

Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage, and share documents drives. Yet varying work styles, the wide range of business content use, and the mix of business processes . . .

For Information & Knowledge Management Professionals

So, Thinking Of Alternatives To Microsoft Office?

Direct Answers To Frequently Asked Questions

by Kyle McNabb, November 11, 2008

Enterprises today have something not seen for at least the past decade: unprecedented choice in desktop productivity tools. Google, IBM, open source, and numerous enterprise Web 2.0 vendors offer alternatives to desktop productivity's gorilla: Microsoft . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Information & Knowledge Management Professionals

Hewlett-Packard Enters The ECM Race

How Small But Smart Acquisitions Affect Your ECM Strategies

by Kyle McNabb, Craig Le Clair, April 11, 2008

With its acquisition of Exstream Software and announced acquisition of TOWER Software, Hewlett-Packard (HP) has finally put to rest any doubt that the company is targeting enterprise content management (ECM) for enterprises. While it's not the splashy . . .

For Information & Knowledge Management Professionals

Technology Populism Blurs The Work/Life Boundary  (382 KB PPT)

by Kyle McNabb, Matthew Brown, April 8, 2008

The lines between home life and work life are blurring as enterprise software is making its way home and personal software is making its way into the enterprise.

For Information & Knowledge Management Professionals

Microsoft Office: The Current And - Very Likely - Future King Of Desktop Productivity  (359 KB PPT)

by Kyle McNabb, April 2, 2008

This data chart uses data from the March 2008 North American And Western European Enterprise Microsoft Office 2007 Adoption Online Survey to examine trends in adoption of Microsoft Office 2007 desktop applications.

For Information & Knowledge Management Professionals

The State Of Microsoft Office 2007 Desktop Adoption  (354 KB PPT)

by Kyle McNabb, March 31, 2008

This data chart uses data from the March 2008 North American And Western European Enterprise Microsoft Office 2007 Adoption Online Survey to examine trends in adoption of Microsoft Office 2007 desktop applications.

For Information & Knowledge Management Professionals

RIAs And Web Content Management

Answers To Frequently Asked Questions

by Kyle McNabb, March 25, 2008

The use of rich internet application (RIA) frameworks such as Ajax, JavaFX, Flex, and Silverlight to provide more interactive and dynamic customer experiences continues to rise. RIA usage has also prompted a number of information and knowledge management . . .

For Information & Knowledge Management Professionals

Get Ready For Collaboration In the Cloud

A Microsoft/Yahoo! Deal Will Help Drive This Trend

by Rob Koplowitz, Kyle McNabb, March 18, 2008

While Microsoft's move to acquire Yahoo! attacks Google's extraordinarily profitable search and advertising business, another angle could hold even larger implications for the Redmond giant. Google has moved tentatively into the enterprise software market, . . .

For Information & Knowledge Management Professionals

Topic Overview: Enterprise Content Management

by Kyle McNabb, March 10, 2008

Enterprise content management (ECM) has grown into a major software category through the consolidation of different point solutions, including document management, Web content management, document imaging, records management, and digital asset management . . .

For Information & Knowledge Management Professionals

Embrace The Risks And Rewards Of Technology Populism

by Matthew Brown, Kyle McNabb, Rob Koplowitz, February 22, 2008

Thanks to an advancing technology-native workforce, ubiquitous broadband, and abundant collaboration and Social Computing tools, information workers can now provision their own software tools, information sources, and social networks via the Web to support . . .

For Information & Knowledge Management Professionals

Four Roles Needed To Support Persuasive Content Management Initiatives

by Kyle McNabb, January 15, 2008

When Forrester introduced persuasive content in 2005, we described it, along with transactional and business content, as a different way for information and knowledge management (I&KM) professionals to look at their enterprise content. Looking at . . .

For Information & Knowledge Management Professionals

Business Context: A Better Way To Define An ECM Strategy

by Kyle McNabb, Craig Le Clair, December 27, 2007

Defining and executing an enterprise content management (ECM) strategy can be frustrating. Tangible needs such as IT cost reduction, system and server consolidation, and keeping the enterprise out of hot water from the mismanagement of content, drive . . .

For B2B Market Research Professionals

Enterprise Content Management Alive And Kicking In 2008  (364 KB PPT)

by Kyle McNabb, November 21, 2007

These data charts use data from Forrester's Business Data Services 2007 Enterprise Software Survey to examine and compare trends of Enterprise Content Management software investments.

For Information & Knowledge Management Professionals

Hyland Software Is An ECM Suite Strong Performer

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Hyland Software's OnBase product provides an enterprise content management (ECM) suite with imaging and archiving strengths. Its burgeoning business process management (BPM) support, document output and assembly technology, and proven email archival technology . . .

For Information & Knowledge Management Professionals

IBM Leads ECM Suites With The Market's Strongest Platform

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

IBM distances itself from other enterprise content management (ECM) suite vendors by offering the richest core set of ECM capabilities: imaging, document management, content archiving, records management, and content integration. Complementing its rich . . .

For Information & Knowledge Management Professionals

Xerox Makes Its ECM Suite Entry As A Real Contender

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Xerox DocuShare established itself as a good document management and document imaging product, but it lacked visibility both within Xerox and in the market. Xerox recently took action to improve both the product and its internal and external visibility. . . .

For Information & Knowledge Management Professionals

Oracle Has Established ECM Suite Leadership

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Oracle made a big move acquiring enterprise content management (ECM) suite vendor Stellent in 2007. The vendor has quickly taken a proven ECM suite and added it to the substantial Fusion Middleware portfolio. Oracle is an ECM suites Leader with a broad . . .

For Information & Knowledge Management Professionals

SAP Does Just Enough To Be An ECM Suite Contender

The Forrester Wave™ Vendor Summary, Q3 2007

by Kyle McNabb, November 9, 2007

Numerous large, global enterprises have made SAP their transactional system backbone. And SAP has been able to take advantage of its position with customers to become more of a middleware and infrastructure provider. But SAP lacks many enterprise content . . .

For Information & Knowledge Management Professionals

Alfresco Offers An Open Source ECM Suite Contender

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Alfresco Software immediately differentiates itself from its ECM suite peers by offering an open source alternative. Alfresco offers a unique approach to ECM that's not solely based on its open source model. Embracing Web 2.0 tools, using representational . . .

For Information & Knowledge Management Professionals

Vignette Is An ECM Suite Strong Performer

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Vignette no longer markets itself primarily as an enterprise content management (ECM) suite vendor. Instead, Vignette has taken pragmatic steps toward using its imaging and Web content management (WCM) strengths to tackle the market's transactional and . . .

For Information & Knowledge Management Professionals

Open Text Leads ECM Suite Pure Plays

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Open Text has assembled its enterprise content management (ECM) suite through its own organic development and multiple acquisitions. The vendor boasts being the largest independent ECM suite vendor and backs it up with strong document management, imaging, . . .

For Information & Knowledge Management Professionals

Microsoft Ranks Among The Strong Performers In ECM Suites

The Forrester Wave™ Vendor Summary, Q4 2007

by Kyle McNabb, November 9, 2007

Microsoft dove into the enterprise content management (ECM) pool headfirst with Microsoft Office SharePoint Server 2007. And the product shows promise, thanks to strong Microsoft Office integration, proven Web content management (WCM), and market leading . . .