For Sourcing & Vendor Management Professionals

Trends: Selective Sourcing For IT Services  (718 KB PPT)

by Euan Davis, October 15, 2009

These data charts from Forrester's Enterprise IT Services Survey highlight market trends for selective sourcing. The data reveals that more firms are moving from selective sourcing to systematic multisourcing approaches and offers an industry insight . . .

For Sourcing & Vendor Management Professionals

Service Integration Needs A New Approach

Structured Multisourcing Programs Offer A Way Forward

by Euan Davis, September 4, 2009

The trend to selectively source continues as firms carve up the IT estate into smaller chunks for outsourcing to multiple providers. But sourcing groups face problems when outsourcing selectively when each provider seeks to dominate your firm and maximize . . .

For Sourcing & Vendor Management Professionals

Ten-Point Checklist For Assessing Eurocentric IT Partnerships For Global Delivery  (36 KB XLS)

by Euan Davis, September 1, 2009

Euro-centric IT services partnerships will grow as India’s pure-plays seek deeper penetration for their application expertise and local providers respond to client demands for cheaper IT service delivery. In this checklist, Forrester assumes that local . . .

For Sourcing & Vendor Management Professionals

Assessing Your European Service Provider's Partnering Strategy For Global Delivery

European Sourcing Teams Need To Understand How GDM Partnerships Get Implemented

by Euan Davis, August 11, 2009

Offshore service propositions are filtering down to the European market as local IT service providers partner with India's pure-plays. Each needs the other in a symbiotic relationship fueled by Indian scale and European revenue growth. Sourcing groups . . .

For Sourcing & Vendor Management Professionals

How Do Service Providers Blend Global Delivery For European Clients?

by Euan Davis, August 6, 2009

IT process maturity and robust service management structures allow firms to aggressively leverage offshore resources through their provider's global delivery model. But many European firms need a staggered, blended approach to global delivery. Large international . . .

For Sourcing & Vendor Management Professionals

How Europeans Tune Global IT Service Delivery Models

Deal-Makers Hedge Offshore Risk With Blended Models

by Euan Davis, August 5, 2009

The IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. First, movers with standard IT process models configured for sourcing maturity fully exploited global delivery; now, a . . .

For Sourcing & Vendor Management Professionals

Service Integration Delivers Multisourcing's Promise

Multisourcing Q&A

by Euan Davis, June 30, 2009

An effective multisourcing strategy needs robust service integration between suppliers. Get it right and stakeholders delight as IT service delivery is flexible to demand, and service development couples to a willing ecosystem of providers. Firms are . . .

For Sourcing & Vendor Management Professionals

Banks Should Change Their Service Provider Requirements Based On A Value Road Map

by Euan Davis, April 24, 2009

As sourcing models buckle under market pressure, sourcing leaders are responding by aligning strategies along a continuum of sourcing behaviors. These behaviors follow a road map for value creation that banking clients can use to align and test vendors' . . .

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Banks' Key Outsourcing Questions

by Euan Davis, April 24, 2009

Forrester has noticed an increase in outsourcing questions from banking clients — not surprising, given the tremendous pressure banks face today. These inquiries highlight a variety of outsourcing-related concerns, from tactical rate questions to broader . . .

For Sourcing & Vendor Management Professionals

Forrester's Road Map For An Industry In Crisis

Sourcing's Role In The Banking Recovery

by Euan Davis, March 13, 2009

The shockwaves reverberating through the battered banking sector offer an opportunity for banking sourcing groups to reinvent their standing in the organization as decision mandates shift and new power bases emerge. Bold executives will take this opportunity . . .

For Sourcing & Vendor Management Professionals

Complementing India With Nearshore Strategies: Spotlight On Spain

How European Firms Drive Nearshore Value With Spanish Resources

by Euan Davis, February 27, 2009

Sourcing executives rarely hear about Spain as a nearshore destination, but Spain attracts vendors and buyers alike with its large, well-qualified IT labor pool, world-class vertically focused services resources, competitive IT services rates, and potential . . .

For Sourcing & Vendor Management Professionals

What To Do When Economic Volatility Strikes

Adjusting Services Sourcing For Effective IT Service Delivery

by Euan Davis, January 6, 2009

Business priorities radically shift during a recession and sourcing strategy and execution must follow. But changing the sourcing strategy without due care to its execution creates new risk. Urgent short-term needs can force tactics that undermine long-term . . .

For Sourcing & Vendor Management Professionals

European IT Services Spending Patterns  (279 KB PPT)

by Euan Davis, December 4, 2008

European IT Services Spending Patterns

For Sourcing & Vendor Management Professionals

European SAP Implementation Providers Are Top Contenders For European Engagements

by Euan Davis, Stephanie Moore, November 26, 2008

Recently, SAP has changed and broadened its product offerings while expanding its relevance to new industries and new buyers. This evolution has fostered increased buyer demand for SAP implementation skills and requirements for more specialized implementation . . .

For Sourcing & Vendor Management Professionals

Embed Innovation Within The Sourcing Contract

Contract For Above- And Below-The-Line IT Services Impacts

by Euan Davis, October 28, 2008

The innovation labors of vendors disappoint sourcing decision-makers. To avoid this disappointment, sourcing groups should link innovation with two broad themes — driving transformation or lowering cost and risk. These themes represent innovation delivered . . .

For Sourcing & Vendor Management Professionals

Digital Media Steer IT Services Buyers

Buyers Complement Old Media With New Social Technologies

by Euan Davis, October 6, 2008

New information access and information-sharing media allow sourcing executives to make IT services decisions, inform others of those decisions, execute and monitor the outcomes, and report them to their peers. This is where the power of digital media . . .

For Sourcing & Vendor Management Professionals

RFPs Are Critical To Support Green IT Planning

Findings From The UK Green IT 08 Conference & Exhibition, May 2008

by Euan Davis, September 17, 2008

The key to green IT is the green request for proposal (RFP). Firms driving energy efficiency in desktop and data center environments use the RFP process to gain energy efficiency as part of their green IT goals. This valuable tool proves its worth for . . .

For Sourcing & Vendor Management Professionals

Aligning Sourcing Processes With Corporate Sustainability

by Euan Davis, July 7, 2008

The strategy for corporate sustainability focuses on resource management and is deployed for a number of reasons, including energy efficiency, legislation, and corporate social responsibility (CSR) commitments to name a few. Sourcing does not set the . . .

For Sourcing & Vendor Management Professionals

Forrester's Green RFP/RFI  (76 KB XLS)

by Euan Davis, July 3, 2008

Forrester developed the RFI/RFP tool based on past experience and research into the widest range of possible environmental requirements. This tool should be adapted for specific product specs and your organization's objective of identifying environmentally . . .

For Sourcing & Vendor Management Professionals

IT Assets And EU E-Waste Legislation

Shaping Sourcing Service Agreements Around WEEE

by Euan Davis, May 20, 2008

The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country legislates for WEEE differently, and current legislation primarily . . .

For Vendor Strategy Professionals

The Three Archetypes Of IT Vendors

Aligning Your Vendor Archetype With Client Stakeholder Objectives

by Euan Davis, April 25, 2008

Forget labels like systems integrator, outsourcer, telco, or software vendor: The bottom line for clients is where and how you deliver value to their businesses — and they will want you to communicate this to them in terms that they understand. That means . . .

For Sourcing & Vendor Management Professionals

Green Benefits Put Thin-Client Computing Back On The Desktop Hardware Agenda

by Euan Davis, March 10, 2008

The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental agendas nor computing architecture road maps, must reacquaint . . .

For Sourcing & Vendor Management Professionals

Forrester's Desktop Power And Emissions Calculator  (53 KB XLS)

by Euan Davis, February 26, 2008

This calculator identifies and quantifies the power costs and CO2 emissions of a thin client deployment which replaces existing PCs. In addition to the actual power and CO2 consumption of the desktop devices, the model also considers changes in server . . .

For Infrastructure & Operations Professionals

Topic Overview: Green IT

by Christopher Mines, Euan Davis, November 26, 2007

Environmental responsibility is emerging as an important topic for corporate IT organizations and their technology suppliers. Corporate IT will go green in the coming years, driven by a combination of cost efficiency, regulatory compliance, and corporate . . .

For Sourcing & Vendor Management Professionals

Green Answers For Sourcing Executives

IT Forum EMEA Catchup

by Euan Davis, August 30, 2007

A panel discussion at Forrester's IT Forum EMEA revealed just how far green issues have risen up the corporate agenda and how much sourcing professionals need to do to keep abreast of these questions. Smart sourcing executives will take a cost-based approach . . .