For Information & Knowledge Management Professionals

For Gen Y, Mobility Trumps Web 2.0 At Work

Workforce Technographics®

by Ted Schadler, November 19, 2009

Gen Y is four times more likely to visit a social networking site at home than they are to use one for work purposes. But if they are unable to bring their Social Computing habits and sensibility to work, Gen Yers can at least use their personal mobile . . .

For Information & Knowledge Management Professionals

Smartphones And Telecommuting: Workforce Technology Adoption 2009

Workforce Technographics®

by Ted Schadler, October 20, 2009

There is pent-up demand for smartphone support. Today, only 11% of US information workers (iWorkers) use a smartphone at work, but nearly three times that many say that they use their own mobile phones for work. The logic is clear: Smartphones and laptops . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Business Process & Applications Professionals

Lean: The New Business Technology Imperative

Lean Thinking Is Central To The Shift From IT To BT

by Connie Moore, Clay Richardson, John R. Rymer, Ted Schadler, Dave West, September 29, 2009

Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especially in the context of business and technology? Do you think of Lean . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Information & Knowledge Management Professionals

Web Conferencing 2009 Market Overview

Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

by Ted Schadler, Claire Schooley, August 27, 2009

Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market remains fragmented, pricing is often mysterious and . . .

For CIOs

Q&A: By 2011, CIOs Must Answer The Question, "Why Not Run In The Cloud?"

But Finding A Good Place To Start Is A Challenge For Most Shops

by James Staten, Ted Schadler, John R. Rymer, Chenxi Wang, Ph.D., August 14, 2009

At Forrester's IT Forum in Las Vegas in May 2009, we hosted an analyst panel about saving, making, and risking cash with cloud computing. The session sparked a lot of interest — and a lot of questions. With the buzz still strong, and a few more months . . .

For Information & Knowledge Management Professionals

Tier Your Workforce To Save Money With Cloud-Based Corporate Email

Occasional Users Can Run Email In The Cloud For As Little As $2.43 Per Month

by Ted Schadler, August 13, 2009

Information and knowledge management (I&KM) pros are used to giving all employees the same software tools. While this has the benefit of simplicity, it often means buying licenses for software that is seldom or never used. With cloud-based email, . . .

For Information & Knowledge Management Professionals

Technology Populism Fuels Mobile Collaboration

When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues

by Ted Schadler, July 13, 2009

When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises provides at least some support for personal mobile devices. The . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

by Ted Schadler, June 11, 2009

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones cause people to use the mobile Internet, the correlation . . .

For Information & Knowledge Management Professionals

Making iPhone Work In The Enterprise: Early Lessons Learned

by Ted Schadler, April 10, 2009

Is iPhone ready for your company? At least three firms we spoke with — including Kraft Foods and Oracle — think it is. We share their insights here and pull out their early lessons to help you build the case for supporting iPhone in your enterprise. The . . .

For Information & Knowledge Management Professionals

US Telecommuting Forecast, 2009 To 2016

Telecommuting Will Rise To Include 43% Of US Workers By 2016

by Ted Schadler, March 11, 2009

Today, more than 34 million US adults telecommute at least occasionally. Fueled by broadband adoption, better collaboration tools, and growing management experience, the US telecommuting ranks will swell to 63 million by 2016. Those 29 million new telecommuters . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Information & Knowledge Management Professionals

Tap The Potential Of "YouTube For The Enterprise"

New Video Platforms Safely Bring YouTube Benefits To The Enterprise

by Ted Schadler, January 13, 2009

Information workers have been posting confidential videos to YouTube because they've had few alternatives. Fortunately, in the past few months, three vendors — Google, Microsoft, and Veodia —have introduced services or products for securely hosting videos . . .

For Infrastructure & Operations Professionals

Measuring The Cloud's Impact On Corporate Email   (380 KB PPT)

by Christopher Voce, Ted Schadler, January 8, 2009

There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise - and firms are looking for a better way. The cloud offers the promise of simplifying and reducing costs associated with providing email, . . .

For Information & Knowledge Management Professionals

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Cloud-Based Email Is Often Cheaper Than On-Premise Email

by Ted Schadler, January 5, 2009

When Google launched Google Apps Premier Edition for $50 per user per year, it raised the question, "How much should we be paying for email?" But it's not just this eye-popping price that should trigger the question about where you should run your email. . . .

For Information & Knowledge Management Professionals

Talking To Your CFO About Cloud Computing

Cloud-Based Services' Pay-As-You-Go Model Works In Good Times And Bad

by Ted Schadler, October 29, 2008

Even in a downturn, companies must get real work done. And that means, for example, that information and knowledge management professionals must still roll out collaboration applications, particularly if travel budgets are slashed. But in capital-constrained . . .

For Information & Knowledge Management Professionals

BlackBerry: An Emerging Platform For Mobile Collaboration

by Ted Schadler, October 28, 2008

BlackBerry is a great enterprise email device today. But what else can it do for information workers? It turns out that the BlackBerry platform is also an enterprise-grade tool kit to build mobile content and collaboration applications. ISV support from . . .

For Information & Knowledge Management Professionals

Distributed Teams Need Real-Time Collaboration Tools

Prioritize Tools Based On Your Team Architectures And Interaction Needs

by Ted Schadler, September 4, 2008

To get work done, distributed and B2B teams need real-time collaboration tools that replicate the power and experience of face-to-face meetings and support "pervasive" interactions. Fortunately, real-time tools are getting better. Presence shows team . . .

For Consumer Market Research Professionals

Green Attitudes Don't Guarantee Green Actions

The Hassle Factor Limits Adoption, And That Means Market Researchers Have Much Work To Do

by Ted Schadler, August 11, 2008

Consumers feel green. In fact, 60% of consumers are worried about the environment, and 45% are worried about global warming. But they are much less likely to act green, especially if acting green is a hassle. For example, only 7% of consumers have paid . . .

For Consumer Market Research Professionals

The State Of Consumers And Technology: Benchmark 2008

A Generational Analysis Of The North American Benchmark Survey

by Charles S. Golvin, Ted Schadler, July 21, 2008

This is a graphical analysis of Forrester's North American Technographics® Benchmark Survey, 2008. It is our annual guide to device adoption and forecasts, demographics, and technology attitudes and behaviors based on a mail survey of 60,847 adults.

For Consumer Market Research Professionals

A Consumer Market Researcher's Introduction To Reinventing The Corporate Library

by Ted Schadler, June 27, 2008

Consumer market research professionals have a lot in common with corporate librarians: Both are responsible for putting information in the hands of decision-makers. A new report by Forrester is a must-read for any market researcher struggling to manage . . .

For Consumer Market Research Professionals

Technographics® Insight: Green Consumers Spend More Green  (211 KB PPT)

by Ted Schadler, June 18, 2008

This Technographics Insight takes a look at US Green consumers and their spending habits.

For Consumer Market Research Professionals

Technographics® Insight: New Moms Are More Active Online  (394 KB PPT)

by Ted Schadler, June 16, 2008

This Technographics Insight takes a look at Expectant/New Moms online activities. It compares these women to the average US online consumer to see how they use the Internet differently.