For Enterprise Architecture Professionals

The Forrester Wave™: Global Banking Platforms, Q1 2009

A Compact Group Of Banking Platforms Offers Agile Banking Support

by Jost Hoppermann, January 30, 2009

Forrester evaluated world-leading banking platform products across 108 criteria and found that Infosys Technologies with Finacle, TCS Financial Solutions (TCSFS) with TCS BaNCS, and Temenos with T24 are in the Leader category. Infosys with Finacle scores . . .

For eBusiness & Channel Strategy Professionals

Mastering Web Sales By Focusing On Shoppers' Expectations

Few Financial Services Firms Understand What Web Shoppers Want

by Brad Strothkamp, September 29, 2008

Contrary to popular belief, sales success in selling financial products in offline channels like the branch or phone does not necessarily translate into sales success in the online channel. The Web comes with a set of inherent customer expectations and . . .

For Enterprise Architecture Professionals

Intelligent Devices Will Drive Ubiquitous Banking

Smart Devices Will Shape High-Touch Banking

by Jost Hoppermann, September 23, 2008

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

For Enterprise Architecture Professionals

Bank Branches Are Here To Stay — But With Key Differences

High-Tech Will Drive High-Touch Banking

by Jost Hoppermann, September 19, 2008

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

For Enterprise Architecture Professionals

Financial Services Of The Future: Collaborative Competition Will Be The Norm

by Jost Hoppermann, August 20, 2008

An increasing number of banks are working on long-term business and IT visions of the future, realigning IT strategies on a continual basis. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

For Business Process & Applications Professionals

The Forrester Wave™: Human-Centric BPMS For Banking And Investments, Q3 2007

Pegasystems, Appian, And IBM Lead With Strong Industry Frameworks

by Mary Pilecki, August 30, 2007

Leveraging the lab-based "The Forrester Wave™: Human-Centric BPM For Java Platforms, Q3 2007" report, Forrester evaluated leading vendors with business process management suites (BPMS) for banking and investments across 17 criteria. Pegasystems . . .

For Information & Knowledge Management Professionals

Reality, Opportunity, And Best Practices For Business Process Management In Insurance

by Marc Cecere, Craig Le Clair, December 29, 2006

Business process management suites (BPMS) show promise for insurance applications, but to date the applications have been limited. Most BPMS have been for noncore processes, pilots, or for applications that have little to do with business process management . . .

For Information & Knowledge Management Professionals

Fiserv (With Lombardi) Shows Great Promise In BPMS For Insurance: Now It's Time To Execute

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Fiserv FastTrack BPM is a Leader in the human-centric business process management suites (BPMS) for insurance market. The FastTrack BPM product is based on the Fiserv and Lombardi Software partnership, a non-exclusive relationship that's been in effect . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Human-Centric BPMS For Insurance, Q3 2006

Pegasystems, Fiserv (with Lombardi Software), And IBM Lead

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Forrester evaluated nine leading business process management suites (BPMS) vendors across 215 insurance-specific and BPMS criteria and found that Pegasystems, Fiserv (with Lombardi Software), and IBM established early leadership in BPMS for insurance . . .

For Information & Knowledge Management Professionals

TIBCO Software Is A Strong Performer In BPMS For Insurance

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

More than two years ago, TIBCO Software executed on its vision for human-centric business process management suites (BPMS) by acquiring Staffware, the largest pure-play BPMS vendor at that time. As a result of that acquisition and recent enhancements, . . .

For Information & Knowledge Management Professionals

Global 360: A Strong Performer In BPMS For Insurance, Well-Positioned For The Midmarket

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Global 360 (formerly eiStream), is a Strong Performer in the human-centric business process management suites (BPMS) for insurance market and a pure-play vendor targeting both Microsoft and J2EE shops. (This evaluation focused on the Microsoft-based product . . .

For Information & Knowledge Management Professionals

Pegasystems Is A Leader In BPMS For Insurance

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Pegasystems came out as the top vendor in Forrester's evaluation of human-centric business process management suites (BPMS) for insurance. The vendor's drive to BPMS leadership has been rapid, leveraging traditional strengths in mainframe legacy systems . . .

For Information & Knowledge Management Professionals

Fujitsu: A Solid BPMS For Insurance Offering

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Fujitsu is a Strong Performer in human-centric business process management suites (BPMS) for insurance. The global IT firm has been a BPMS vendor for more than 14 years — although it continues to keep a low profile despite an unsurpassed commitment to . . .

For Information & Knowledge Management Professionals

BEA (Fuego): A Strong Performer In BPMS For Insurance With Strengths In Integration

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

BEA (which acquired Fuego in March 2006) is a Strong Performer in the human-centric business process management suites (BPMS) for insurance market. While still working through some of the Fuego acquisition issues, BEA has a solid human-centric BPMS capability . . .

For Information & Knowledge Management Professionals

FileNet: A Strong Performer In BPMS For Insurance, Ideally Suited For Content-Intensive Processes

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

FileNet is a Strong Performer in the human-centric business process management suites (BPMS) for insurance market because of its exceptional content-centric BPMS offering and a strong footprint with tier one carriers. FileNet's initial success in insurance . . .

For Information & Knowledge Management Professionals

Innovation Group's BPMS For Insurance Offering: Good Now, But What About Later?

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

Innovation Group is a Strong Performer in human-centric business process management suites (BPMS) for insurance and is a good example of an insurance system provider that has a BPMS offering (in contrast to a BPMS vendor that is targeting the insurance . . .

For Information & Knowledge Management Professionals

IBM: A Leader In BPMS For Insurance, About To Get Stronger

The Forrester Wave™ Vendor Summary, Q3 2006

by Marc Cecere, Craig Le Clair, Colin Teubner, September 22, 2006

IBM is a Leader in the human-centric business process management suites (BPMS) for insurance market. Leadership derives from IBM's BPMS product offering, dominant presence in the insurance market, focus on integration-centric BPMS in addition to human . . .

First Horizon: A Case Study In BPM Success

Seven Steps For Successful BPM Implementation

by Mary Pilecki, September 8, 2006

First Horizon wanted to improve the speed, quality, and reusability of its process automation projects, so it created a business process management (BPM) project methodology and leveraged a business process management suite (BPMS). Along with the implementation . . .

BPM Suites Support Process-Centric Makeovers Of Bank Branches

by Mary Pilecki, April 28, 2006

Retail banks need to focus on key processes when they update their branches — an approach that Forrester calls a process-centric makeover. Business process management (BPM) suites can help these efforts by providing integration across channels and lines . . .

How Insurers Should Pick Business Rules Engines

by Marc Cecere, April 7, 2006

Insurance firms are increasingly interested in automating business processes. To make this move, they'll need to choose between embedded and independent rules engines. The embedded engines that are included with applications like policy administration . . .

Hot Application Infrastructure Areas In European Financial Services

by Jost Hoppermann, January 25, 2006

A recent survey of European financial services firms has revealed that the strategic focus within application infrastructure is shifting — and business process management/workflow, services repository, and the enterprise service bus will emerge the winners. . . .