For Application Development & Program Management Professionals

Learn More About Your 2009 Business Analysts  (694 KB PPT)

by Mary Gerush, November 13, 2009

These data charts highlight more data from the Forrester Research/IIBA Q2 2009 Global Business Analyst Online Survey, first reviewed in the July 23, 2009, "Your 2009 Business Analysts: Know Them To Grow Them" report.

For B2B Market Research Professionals

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, November 6, 2009

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted . . .

For Infrastructure & Operations Professionals

Virtual Machine Consolidation Ratio Benchmark, 2009

How Many Virtual Machines Can Enterprises Fit On A Single Physical Server?

by Rachel A. Dines, Galen Schreck, October 23, 2009

According to a recent Forrester survey, the physical to virtual consolidation ratio of server virtualization users varies significantly by company and industry. If your organization has implemented server virtualization but not realized the expected cost . . .

For Application Development & Program Management Professionals

Smart Grid Technologies: Coming To A Utility Near You

Modern IT And Communications Systems Are Transforming The US Power Industry

by Roy C. Wildeman, October 19, 2009

Today's energy companies face an unprecedented quandary of regulatory requirements, market pressures, and public scrutiny that, in combination, act to disrupt traditional approaches to cutting costs and servicing consumers. With the recent federal stimulus . . .

For Sourcing & Vendor Management Professionals

Trends: Selective Sourcing For IT Services  (718 KB PPT)

by Euan Davis, October 15, 2009

These data charts from Forrester's Enterprise IT Services Survey highlight market trends for selective sourcing. The data reveals that more firms are moving from selective sourcing to systematic multisourcing approaches and offers an industry insight . . .

For Enterprise Architecture Professionals

Global EA Drives Global IT: Case Studies

by Jost Hoppermann, September 24, 2009

More and more, large global enterprises are going for global modes of operation, including global IT and, in particular, globally used applications. Enterprise architecture (EA) is one of the crucial tools organizations should use to establish global . . .

For B2B Market Research Professionals

The State Of SMB IT Budgets: 2009

Business Data Services North America And Europe

by Heidi Lo, Andrew Bartels, August 7, 2009

This document provides SMB highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has made CIOs and IT decision-makers cut back their IT budgets, with . . .

For Business Process & Applications Professionals

Latest BI Adoption Trends - Still Ripe In Opportunities Across Regions, Company Sizes, And Industries  (566 KB PPT)

by Boris Evelson, August 6, 2009

This set of data charts examines BI adoption trends from Forrester's recent Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Vendor Strategy Professionals

There's Gold For Vendors In Stimulus Packages

But It Will Take Mining To Get At The Opportunities That Exist

by Andrew Bartels, Jennifer Belissent, Ph.D., Heidi Lo, July 7, 2009

As economies around the world slid into recession, governments in the US and many other countries rushed out economic stimulus programs. Many programs have funds explicitly set aside for technology goods and services; others provide implicit opportunities . . .

For CIOs

The IT To Business Technology Transformation — Learning From Utilities

by Alexander Peters, Ph.D., June 2, 2009

Evolving business, political, regulatory, ecological, and financial challenges are accelerating the utility industry's transformation to a new business technology model. As the industry adapts to these pressures and new technologies such as X Internet . . .

For B2B Market Research Professionals

Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009

Business View and IT View Technographics Survey, June 1, 2009

For B2B Market Research Professionals

Cloud Infrastructure-As-A-Service: Interest And Adoption By Industry  (394 KB PPT)

by Frank E. Gillett, May 29, 2009

Cloud Computing, Compute-As-A-Service: Interest And Adoption By Industry.

For Enterprise Architecture Professionals

Across All Vertical Industry Groups, The Majority Of SOA Users Are Expanding Its Use

SOA Satisfaction Is High; Usage Patterns Vary By Industry

by Randy Heffner, May 28, 2009

Across Forrester's seven vertical industry groups, service-oriented architecture (SOA) penetration ranges from 75% among utilities and telecom enterprises to 49% for public sector enterprises. Current SOA users are, on the whole, satisfied in all verticals . . .

For eBusiness & Channel Strategy Professionals

2009 Cost Of eBusiness Operations And Customer Acquisition

Competition Heats Up As Budgets Rise Along With Acquisition Costs

by Carrie Johnson, Elizabeth Davis, May 20, 2009

There's good news and bad news for eBusiness executives. A recent survey of our eBusiness And Channel Strategy Professional Research Panel found that online budgets will increase this year. While spending varies by industry, we found that, like last year, . . .

For Customer Experience Professionals

UK Utilities Don't Energize Consumers With Their Home Pages

Forrester Reviews The Home Pages Of Six UK Energy Suppliers

by Harley Manning, May 8, 2009

Forrester evaluated the home pages of the UK's top energy suppliers and found that there is significant room for improvement: Only one company achieved a passing score. To attract new customers and avoid losing current customers, utility companies should . . .

For Vendor Strategy Professionals

US Enterprise Versus SMB IT Budgets In 2009

Enterprises Will Not Do As Badly As SMBs In Many Verticals In 2009 Downturn

by Andrew Bartels, May 7, 2009

US IT budgetary spending will fall in 2009 by 2% as the recession takes its toll on US businesses and governments. Contrary to past experience, small and medium-size business (SMB) IT spending will decline more than enterprise IT spending as SMBs bear . . .

For Vendor Strategy Professionals

Market Overview: Green IT Services

A Bright Outlook For IT Sustainability Consulting

by Christopher Mines, April 24, 2009

IT services companies are responding to client needs by building green IT and corporate sustainability practices. We continue to forecast very healthy growth — 60% CAGR —for this market, peaking at $4.8 billion in worldwide user spending in 2013. Since . . .

For Business Process & Applications Professionals

How Are Recruiters Affected By This Year’s Trends In US IT Occupations?

by Zach Thomas, April 3, 2009

It's no surprise that with the current economic conditions we will see a decrease in total IT jobs and IT salaries will see almost no growth in 2009. What does this mean for human resources (HR) professionals? First, that it's critical to identify and . . .

For Infrastructure & Operations Professionals

Don't Panic! The IT Jobs Picture Isn't As Bad As You Think

Where The Jobs Are: 2009 US IT Occupation Trends

by Simon Yates, March 19, 2009

The economic slowdown is affecting everyone, including infrastructure and operations (I&O) professionals. With all the news of layoffs and bailouts, you couldn't be blamed for worrying about how safe your job might be. A quick look at the current . . .

For Vendor Strategy Professionals

Where The Jobs Are: 2009 US IT Occupation Trends

A Profile Of IT Department And IT Vendor Use Of IT Occupations

by Andrew Bartels, March 5, 2009

The US market for jobs in information technology will not escape the US recession, with total jobs in IT occupations down by 1.2% in 2009. While the recession will be painful for those in IT occupations, the pain will be relatively mild compared with . . .

For Customer Experience Professionals

The Netherlands' Customer Experience Index, 2008

Consumers Rate The Customer Experience Of 57 Large Firms In The Netherlands

by Harley Manning, February 18, 2009

Forrester asked 5,000 consumers in the Netherlands about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these consumer responses, we calculated the Customer Experience . . .

For CIOs

The Rise Of The Green Enterprise: A Primer For IT Leadership's Involvement

IT Leadership Should Position IT As An Enabler Of The Green Enterprise

by Doug Washburn, January 23, 2009

Information technology can be a critical enabler to what Forrester calls the "green enterprise" — an organization that actively reduces the environmental impact across its value chain activities to mitigate risk, reduce costs, and increase revenues to . . .

For Technology Product Management & Marketing Professionals

Emerging Energy Technologies Open Opportunities For The Technology Industry

And No, We're Not Talking Just About Green IT

by Tom Grant, Ph.D., January 20, 2009

The global drive to research and deploy new energy technologies creates major opportunities for technology companies. Information technology — from collaboration tools to custom-built research applications, from asset management tools to customer relationship . . .

For Infrastructure & Operations Professionals

Energy Efficiency: IT's Interest, Significance, And Responsibility By Industry, 2008  (208 KB PPT)

by Doug Washburn, December 18, 2008

Understanding IT's interest, significance, and responsibility across industry.

For Infrastructure & Operations Professionals

More Energy Is Consumed Outside Of The Data Center, 2008   (283 KB PPT)

by Doug Washburn, December 18, 2008

New data shows that most enterprises consume more electrical outside the data center than in. This data chart shows breakdown by region, industry, and company size.