For Business Process & Applications Professionals

How Kelly Services Implemented Onboarding To Retain Quality Workers

by Claire Schooley, October 22, 2009

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others didn't. Even with good recruiting, succession planning, and . . .

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Hiring Plans Show Signs Of Life, VMS Adoption Is On The Rise  (680 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Business Process & Applications Professionals

Untamed Business Processes: When Even The Best Of Intentions Go Awry

by Craig Le Clair, August 21, 2009

A business process — at its highest level — is any activity that helps an enterprise achieve its goals. Packaged and industry-specific applications form the transactional backbone for most critical business processes in enterprises and small and medium-size . . .

For Vendor Strategy Professionals

Market Momentum: Business Application Software, H2 2008

Software Supermajors Set The Trend For Integrated Solutions

by Holger Kisker, Ph.D., July 7, 2009

Various prominent mergers and acquisitions (M&A) in early 2008 significantly changed the face of the business application software market, leading to the rise of the software supermajors. In the second half of 2008, vendor activities focused on product . . .

For Business Process & Applications Professionals

The ROI Of Employee Performance Management

A Total Economic Impact™ Analysis Shows Efficiencies Trumping Organizational Change In The Short Term

by Zach Thomas, May 11, 2009

Executives across many organizations have an increased awareness on employee performance management due to workforce reductions, and sadly, firms don't know where to cut, who to cut, or why. But human resources (HR) professionals looking to implement . . .

For Vendor Strategy Professionals

Road Map: Workforce Resource Management — A New Market For Project Portfolio Management

PPM, BPM, And Web 2.0 Collaboration Are On A Collision Course

by Tim Harmon, May 4, 2009

Users have to employ a plethora of software tools to effect a comprehensive workforce resource management capability, including project portfolio management (PPM), business process management (BPM), and human capital management (HCM) products. PPM vendors, . . .

For Business Process & Applications Professionals

Filling The Store Labor Productivity Gap

How Can Retailers Deploy Technologies That Boost Store Labor Productivity?

by George Lawrie, April 23, 2009

Labor costs run at between 10% and 13.5% of retailers' revenues, but store labor workload is soaring to accommodate more product introductions and promotions. At the same time, store associates must cope with much better informed consumers, shorter product . . .

For Sourcing & Vendor Management Professionals

Selecting Vendor Management Systems: Differentiating Criteria

by Patrick M. Connaughton, April 14, 2009

Companies looking for a new vendor management system (VMS) have a wide variety of software solutions to choose from that on the surface appear to have very similar functionality. With so much commonality across the leading solutions, sourcing and vendor . . .

For Sourcing & Vendor Management Professionals

Forrester's Rapid Decision Tool For VMS RFPs  (183 KB XLS)

by Patrick M. Connaughton, April 14, 2009

Rapid decision tool using the criteria outlined in the report, "Selecting Vendor Management Systems: Differentiating Criteria"

For B2B Market Research Professionals

Packaged Applications Implementation And Deployment, Including SaaS, Q4 2008  (426 KB PPT)

by Ellen Daley, April 3, 2009

Firms report on their implementation and deployment of different packaged applications, with a specific focus on software-as-a-service.

For Sourcing & Vendor Management Professionals

Simplifying Staff Augmentation With Contingent Workforce Management Solutions

by Patrick M. Connaughton, March 20, 2009

Contingent workforce management (CWM), the strategic procurement process for temporary staff, is getting a lot of attention these days. This is surprising given the tough market conditions, since in a recession, nonpermanent staff is often the first to . . .

For Sourcing & Vendor Management Professionals

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert, March 12, 2009

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing, negotiations, and ongoing vendor relationships for these solutions. . . .

For Business Process & Applications Professionals

HR's Critical Role In Economic Downturns

Shift Your HR Processes And Technology Strategy To Find Success

by Zach Thomas, February 17, 2009

The current recession has forced firms to implement cost-cutting strategies that invariably impact the workforce. These strategies put human resources (HR) professionals directly in the limelight as they make critical workforce recommendations, manage . . .

For Business Process & Applications Professionals

Economic Insights For Process And Apps Pros

Plan For Inevitable Project Reprioritizations

by Elisse Gaynor, Sharyn Leaver, February 12, 2009

Given the gloomy economic climate, businesses large and small have difficult decisions ahead on the path to fiscal responsibility and stability. IT shops will be tempted and coerced to cut back in order to mitigate the effects of this downturn. However, . . .

For Business Process & Applications Professionals

Business Process And Applications Pros Should Embrace Informal Learning Methods

by Sharyn Leaver, February 9, 2009

Continuously building knowledge is critical to improving the quality of your workforce, which is necessary now more than ever. But uncertain economic times mean human resources (HR) professionals face difficult decisions around managing the workforce . . .

For Business Process & Applications Professionals

Human Resource Management Economic Downturn Insights  (224 KB PPT)

by Paul D. Hamerman, Elisse Gaynor, January 22, 2009

Human resources data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

For Business Process & Applications Professionals

Topic Overview: Human Resource Management

by Zach Thomas, Paul D. Hamerman, Claire Schooley, January 21, 2009

The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in technology, outsourcing, professional services, and learning . . .

For Business Process & Applications Professionals

Building Your HRM Applications Strategy

by Paul D. Hamerman, December 19, 2008

Despite the variety of innovative application technologies available, most organizations are hampered by the lack of a coherent human resource management (HRM) applications strategy. The applications footprint to manage the variety of HRM needs, from . . .

For Business Process & Applications Professionals

HR Analytics Become A Must

by Zach Thomas, November 21, 2008

Human resources (HR) departments are viewed as service centers providing critical, but nonstrategic, services to the business. In a turbulent economy where workforce reductions are contemplated daily, it is clear that HR needs to become more strategic . . .

For Business Process & Applications Professionals

Trends 2009: Human Resource Management

Talent Strategies Adjust To The Business Climate

by Paul D. Hamerman, Zach Thomas, November 21, 2008

Human resource management (HRM) will be a key area of focus in 2009 as companies and government organizations put in place strategies to cope with the economic crisis and recovery. The so called "war for talent" is on the backburner as the focus shifts . . .

For Business Process & Applications Professionals

Talent Management Best Practices  (276 KB PPT)

by Zach Thomas, November 13, 2008

This data chart highlights results from the Forrester's July 2008 Global Talent Management Best Practices Online Survey.

For Business Process & Applications Professionals

HR Professionals Prioritize Talent Management But Lack Proficiency

Identify And Close Short-Term Gaps Aligned With A Longer-Term Strategy

by Zach Thomas, November 13, 2008

Forrester surveyed 100 human resources (HR) decision-makers to identify which best practices are most important, what firms' current capabilities are, and where there are significant gaps between the two. Significant gaps and overlap exist between current . . .

For Information & Knowledge Management Professionals

Informal Methods Challenge Corporate Learning

Learning Organizations Must Incorporate Informal Tools Into Their Total Learning Programs

by Claire Schooley, November 12, 2008

There is a new employee learning paradigm. The formal course with multiple lessons is still around and will always have a place in the learning hierarchy, but informal learning with "knowledge on-the-go" is already here — and it's getting stronger. With . . .

For Business Process & Applications Professionals

Inquiry Spotlight: Human Capital Management Application Strategies

by Paul D. Hamerman, Zach Thomas, Elisse Gaynor, November 3, 2008

With a diverse market of solutions comprised of well-known enterprise resource planning (ERP) vendors, best-of-breed point solutions, and outsourcing options, human resources/human capital management (HR/HCM) has been the topic of more than 100 IT client . . .

For eBusiness & Channel Strategy Professionals

How Social Media Disrupts Online Classifieds

Employment Classifieds Illustrate The Industry's New Paradigm

by Sarah Rotman Epps, November 3, 2008

Classifieds have already been through a radical transformation from print to digital, and now the industry is experiencing further disruption from social applications like ratings and reviews, wikis, and social networks. The online recruitment sector . . .