For Infrastructure & Operations Professionals

Mobile Device Management Trends And Best Practices  (1.9 MB PPT)

by Benjamin Gray, October 28, 2009

Mobile device management has become a must-have solution for any organization that wants to efficiently and cost-effectively manage and secure its handheld devices.

For Infrastructure & Operations Professionals

Twenty Mobile Device Management Best Practices

How To Improve Mobile Support For Your Anytime, Anywhere Workers

by Benjamin Gray, October 21, 2009

As workers become increasingly distributed and mobile, work will no longer be confined to always-connected devices. And as firms onboard this younger and more tech-savvy generation of employees (Millennials), who have loftier mobility expectations of . . .

For Information & Knowledge Management Professionals

Smartphones And Telecommuting: Workforce Technology Adoption 2009

Workforce Technographics®

by Ted Schadler, October 20, 2009

There is pent-up demand for smartphone support. Today, only 11% of US information workers (iWorkers) use a smartphone at work, but nearly three times that many say that they use their own mobile phones for work. The logic is clear: Smartphones and laptops . . .

For Sourcing & Vendor Management Professionals

A Formal Policy Is Needed To Reduce Mobility Costs

by Brownlee Thomas, Ph.D., September 9, 2009

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work. To control costs while also ensuring employee productivity, . . .

For Sourcing & Vendor Management Professionals

Corporate Mobility Policy Outline — A Sample Table Of Contents  (34 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook is a sample table of contents to aid sourcing professionals in the creation of a formal mobility policy.

For Infrastructure & Operations Professionals

Q&A: The Value Of TEM Solutions In A Recession

Telecom Expense Management Cuts Costs In Challenging Economic Times

by Phil Sayer, August 28, 2009

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses . . .

For B2B Market Research Professionals

2009 Enterprise Mobility Spending And Adoption Trends   (472 KB PPT)

by Michele Pelino, August 7, 2009

Using data from BDS Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester examines enterprise mobility spending and adoption trends.

For B2B Market Research Professionals

European Firms' Support of Employee-Driven Mobility Usage: 2009   (434 KB PPT)

by Ellen Daley, August 7, 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research analyzes European firms’ support of employee-driven mobility usage.

For Technology Product Management & Marketing Professionals

Demand Insights: Enterprise Mobility 2009

Prepare For The Rise Of The Mobile Wannabes And The Services To Support Them

by Michele Pelino, July 28, 2009

Forrester's latest Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, shows continued enterprise mobility momentum — even during these challenging economic times. Buyers are investing in mobile applications for . . .

For Information & Knowledge Management Professionals

Technology Populism Fuels Mobile Collaboration

When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues

by Ted Schadler, July 13, 2009

When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises provides at least some support for personal mobile devices. The . . .

For Infrastructure & Operations Professionals

Bring Your Own PC Reinvents The Corporate PC: A Citrix Systems Case Study

by Natalie Lambert, July 8, 2009

Bring your own PC (BYOPC) programs are becoming increasingly popular for today's businesses. Why? Because they allow individuals to work from the device of their choice, which not only increases employee satisfaction but also lowers IT costs. Getting . . .

For Infrastructure & Operations Professionals

The iPhone Is Ready For The 9 To 5

Making iPhone Work In the Enterprise: Early Lessons Learned

by Simon Yates, May 12, 2009

Apple has proven adept at diverting the course of entire industries, their most recent shake-up being in the mobile device world with the iPhone. This visible diversion, which it surely is, has caused companies to wait intently for things to settle a . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Mobile Device Management Solutions, Q2 2009

Sybase And RIM Lead, With Motorola, Good, And Microsoft Not Far Behind

by Benjamin Gray, April 27, 2009

In Forrester's 92-criteria evaluation of mobile device management vendors, we found that Research In Motion (RIM) and Sybase lead the pack with their superior mobile device configuration, management, and security capabilities and strongest market presence. . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Mobile Device Management, Q2 2009

by Benjamin Gray, April 16, 2009

As businesses embrace mobility, IT operations professionals must decide how best to manage and secure their increasingly mobile and distributed population. Faced with shrinking budgets and growing demand for device diversity, mobile device management . . .

For Infrastructure & Operations Professionals

Building Your Business' Mobile Strategy  (1.5 MB PPT)

by Benjamin Gray, April 13, 2009

The time is now for IT to get smarter about managing mobility, and firms must recognize the importance of device management and security.

For Information & Knowledge Management Professionals

Making iPhone Work In The Enterprise: Early Lessons Learned

by Ted Schadler, April 10, 2009

Is iPhone ready for your company? At least three firms we spoke with — including Kraft Foods and Oracle — think it is. We share their insights here and pull out their early lessons to help you build the case for supporting iPhone in your enterprise. The . . .

For Vendor Strategy Professionals

Inquiry Insights: Enterprise Mobility, Q1 2009

by Michele Pelino, April 8, 2009

Each year, Forrester receives more than 20,000 inquiries on a variety of topics that provide insight into the key issues and challenges facing our clients. During the past two years, the number of enterprise mobility inquiries increased nearly 55%, jumping . . .

For Infrastructure & Operations Professionals

Service Manager — Job Profile And Description  (28 KB XLS)

by Galen Schreck, April 1, 2009

Position overview: The service manager provides IT's face to the business, ensuring that customers receive value from IT.

For Infrastructure & Operations Professionals

Mobile Operations - Job Profile And Description  (38 KB XLS)

by Chris Silva, March 31, 2009

Position overview: Mobile operations professionals are tasked with managing mobile networks internal and external to the organization, managing device choice, and ensuring devices and applications reliant on these networks are properly secured and managed.

For Vendor Strategy Professionals

Hot Companies To Watch: Q4 Update

Profiles Of Emerging Companies And Technology Trends That Tech Vendors Need To Know About

by Chris Andrews, December 19, 2008

In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our strategist clients as vendors seek to stay innovative and identify the "next big thing" . . .

For Security & Risk Professionals

Client Virtualization Improves Security Of The Corporate Desktop

Demystifying Client Virtualization

by Simon Yates, November 12, 2008

The traditional corporate desktop is quickly becoming a thing of the past, because it's difficult to manage, insecure, and inflexible. Thankfully, emerging client virtualization technologies have improved upon the traditional desktop in exactly these . . .

For B2B Market Research Professionals

Enterprise Mobile User Forecast: Mobile "Wannabes" Are The Fastest-Growing Segment

Prepare To Address The Needs Of This New Mobile Enterprise User Segment

by Michele Pelino, October 9, 2008

Today's corporate mobility initiatives in firms are usually centered on policies and tools that focus on mobile employees — mostly traveling information workers and task workers. In turn, mobility vendors are also focusing their products, services, and . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Enterprise Mobility, Q4 2008

by Benjamin Gray, Chris Silva, October 7, 2008

From January to June 2008, Forrester's IT infrastructure and operations team fielded 1,332 inquiries, which included a myriad of wide-ranging enterprise mobility technology adoption and strategy questions. As firms evolve their investments in enterprise . . .

For CIOs

What Are The Hot Roles In IT?

by Marc Cecere, August 14, 2008

Near-term demand for hot roles in IT will be driven by the need for local and cross-discipline knowledge, changes in technology, greater emphasis on managing risk and the enterprise, and a limited supply of key roles. For example, business architects . . .

For Security & Risk Professionals

Threat Alert: Wireless Is The New Internet

by John Kindervag, August 12, 2008

Until the recent indictment of 11 people for hacking into retailers' wireless networks and stealing more than 40 million credit and debit card accounts, the focus of corporate network teams has been to provide wireless connectivity and availability for . . .