For Vendor Strategy Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

by Chris Andrews, Pascal Matzke, October 6, 2009

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this . . .

For Business Process & Applications Professionals

Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

by Craig Le Clair, October 5, 2009

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the . . .

For Sourcing & Vendor Management Professionals

Banks Should Change Their Service Provider Requirements Based On A Value Road Map

by Euan Davis, April 24, 2009

As sourcing models buckle under market pressure, sourcing leaders are responding by aligning strategies along a continuum of sourcing behaviors. These behaviors follow a road map for value creation that banking clients can use to align and test vendors' . . .

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Banks' Key Outsourcing Questions

by Euan Davis, April 24, 2009

Forrester has noticed an increase in outsourcing questions from banking clients — not surprising, given the tremendous pressure banks face today. These inquiries highlight a variety of outsourcing-related concerns, from tactical rate questions to broader . . .

For Vendor Strategy Professionals

EMEA IT Outsourcing Deals: 2008 Review

by Pascal Matzke, March 30, 2009

While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that Forrester recorded, remarkably, the same number of . . .

For Vendor Strategy Professionals

Market Momentum: Tech-Enabled Business Services Market Activity, H2 2008

by Chris Andrews, March 17, 2009

Many IT service providers are seeking to embed themselves deeper in the core business processes of their customers. In the process, they are uncovering new market opportunities that are increasingly differentiated from traditional IT services work. Service . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H1 2008

by Phil Sayer, January 12, 2009

Forrester's fifth survey of managed services contracts signed by telecom service providers looks inside 407 European service deals sealed in the first half of 2008. The number of deals was up significantly from the 177 that we tracked in H2 2007, and . . .

For Business Process & Applications Professionals

Building Your HRM Applications Strategy

by Paul D. Hamerman, December 19, 2008

Despite the variety of innovative application technologies available, most organizations are hampered by the lack of a coherent human resource management (HRM) applications strategy. The applications footprint to manage the variety of HRM needs, from . . .

For Business Process & Applications Professionals

Trends 2009: Human Resource Management

Talent Strategies Adjust To The Business Climate

by Paul D. Hamerman, Zach Thomas, November 21, 2008

Human resource management (HRM) will be a key area of focus in 2009 as companies and government organizations put in place strategies to cope with the economic crisis and recovery. The so called "war for talent" is on the backburner as the focus shifts . . .

For Business Process & Applications Professionals

Talent Management Best Practices  (276 KB PPT)

by Zach Thomas, November 13, 2008

This data chart highlights results from the Forrester's July 2008 Global Talent Management Best Practices Online Survey.

For Business Process & Applications Professionals

HR Professionals Prioritize Talent Management But Lack Proficiency

Identify And Close Short-Term Gaps Aligned With A Longer-Term Strategy

by Zach Thomas, November 13, 2008

Forrester surveyed 100 human resources (HR) decision-makers to identify which best practices are most important, what firms' current capabilities are, and where there are significant gaps between the two. Significant gaps and overlap exist between current . . .

For Business Process & Applications Professionals

Inquiry Spotlight: Human Capital Management Application Strategies

by Paul D. Hamerman, Zach Thomas, Elisse Gaynor, November 3, 2008

With a diverse market of solutions comprised of well-known enterprise resource planning (ERP) vendors, best-of-breed point solutions, and outsourcing options, human resources/human capital management (HR/HCM) has been the topic of more than 100 IT client . . .

For Business Process & Applications Professionals

HR Process Outsourcing: Adopt Standard Transactional Processes And Technologies

by Zach Thomas, October 29, 2008

Today's efficiency-driven, cost-cutting business climate, coupled with the mandate for human resource (HR) professionals to become strategic people managers, has compelled many firms to consider comprehensive human resource outsourcing (HRO). Discretely . . .

For Business Process & Applications Professionals

Improve Strategic HCM Processes And Technologies

Forrester's Framework To Maximize The Value Of Your Most Important Assets

by Zach Thomas, August 1, 2008

It's no secret that people are the most expensive and important asset for firms, but many firms struggle with the processes and technologies to manage this asset. The Forrester Best Practices Framework For Human Capital Management (HCM) is designed to . . .

For Vendor Strategy Professionals

How Tech Vendors Can Help Indian Firms Innovate

Vendors Must Learn To Co-Create Value With Innovation-Hungry IT Users

by Navi Radjou, July 3, 2008

With an economy growing at 7.5%, Indian companies are eager to transform their products, services, processes, and even business models. This document outlines Indian firms' multidimensional innovation needs and illustrates how tech vendors can effectively . . .

For Business Process & Applications Professionals

Forrester's Best Practices Framework For HCM Self-Assessment  (156 KB XLS)

by Zach Thomas, July 1, 2008

The Forrester Best Practices Framework for human capital management (HCM) defines the critical capabilities necessary for building a high quality workforce. The framework distills findings from our inquiries and advisory work thousands user companies, . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals: 2007 Review

by Andrew Parker, Caroline Hoekendijk, April 22, 2008

With 341 deals closed and tracked spending of almost €21 billion, 2007 showed a very different picture to 2006. Deal activity forged ahead — 2006 was good for 304 deals — but the overall spend in 2007 lagged by around €9 billion compared with 2006. Infrastructure . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q4 2007

by Andrew Parker, Caroline Hoekendijk, April 4, 2008

The 113 IT outsourcing deals with a deal value of €10 million or more that Forrester tracked in Q4 2007 represents a major upward shift over the number of deals observed in Q4 2006. Firms evidenced the most appetite for infrastructure services, and seemed . . .

For Sourcing & Vendor Management Professionals

Solution Accelerators Will Disrupt The IT Services Landscape

Providers Must Develop Business Process And Product Development IP To Survive

by Sudin Apte, October 29, 2007

Facing immense competition and bottom-line pressure, IT services providers are looking for ways to extend their value to clients while bolstering their bottom line. At the same time, clients are looking for solutions that will help them automate discrete . . .

For Sourcing & Vendor Management Professionals

Topic Overview: Offshore Services

by Stephanie Moore, John C. McCarthy, September 24, 2007

The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a shortage of skills and the need to improve service. Outsourcing . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q1 2007

by Andrew Parker, August 10, 2007

In Q1 2007, companies based in EMEA signed 75 large outsourcing deals — with a total deal value of almost €5.7 billion. More than half of these deals included infrastructure outsourcing elements. Buyers' interest in BPO failed to maintain the growth it . . .

For Sourcing & Vendor Management Professionals

European IT Outsourcing Deals: Financial Services Review, 2004 To 2006

by Andrew Parker, July 31, 2007

In the three years from 2004 to 2006, the financial services industry stabilized its spending on infrastructure outsourcing and increased its spending on application management and desktop services. The UK is still the major outsourcing market for this . . .

For Sourcing & Vendor Management Professionals

Sourcing Managers Need A Clear HRO Agenda

Follow A Phased Approach To HR Transformation

by Euan Davis, February 7, 2007

An event dedicated to HR practitioners with more vendors than end users highlights how nascent the European HRO market really is. Those end users present revealed how far firms are — or rather, are not — along the HRO path. Most focus on shared services . . .

For Information & Knowledge Management Professionals

Document Process Outsourcing Delivers Contextual Content

Document Process Outsourcing Gains Momentum As SaaS

by Craig Le Clair, December 11, 2006

On October 31, 2006, docHarbor announced a partnership with salesforce.com. This partnership allows for almost any document to be associated with any page in salesforce.com. Whether it's an end user scanning in a business card at the desktop or an IT . . .

COLT Transforms F&A Through Shared Services

Careful Communication Ensures Success

by Euan Davis, November 27, 2006

COLT's journey to standardize business processes brings multiple benefits to its finance and administrative function. COLT Business now has a three-tier business model that utilizes an offshore shared services center, European interaction center, and . . .