For Customer Experience Professionals

Design Sites To Work In A High-Resolution World

The Decline Of 1024 x 768 And What To Do About It

by Ron Rogowski, November 20, 2009

The proliferation of high-resolution screens that well surpass 1024 x 768 adds a new layer of complexity to site design. Not only is there no standard resolution to design for, but higher-resolution screens pose usability challenges for sites that were . . .

For Vendor Strategy Professionals

Lessons In Planning The Biggest Show On Earth

How ICT Will Be The Heartbeat Of The London 2012 Olympic Games

by Mike Cansfield, May 14, 2009

Regardless of whether you are a sports fan or not, the Beijing Olympic Games were one of the highlights of 2008. In 2012, it is London's turn to host the summer Olympic Games. Information and communications technology (ICT) is a key enabler in making . . .

For Vendor Strategy Professionals

Enterprise Trends: Vista Is Rejected; Mozilla And Apple Make Small Gains

Enterprise Desktop And Browser Study, H2 2008

by Thomas Mendel, Ph.D., July 23, 2008

Forrester's month-on-month study of more than 50,000 enterprise users throughout H1 2008 reveals interesting insights into browser type, operating system, screen resolution, color depth, and Java and Flash adoption — and should prove especially useful . . .

For Consumer Product Strategy Professionals

The Dual-Monitor Product Bundling Opportunity

Product Strategists Should Create Product Bundles To Target Young, Web 2.0-Savvy Consumers

by J.P. Gownder, July 1, 2008

Information workers have employed dual-monitor solutions on their desktops for years. Yet consumer product strategists aren't actively marketing dual-monitor product bundles to consumers. They're missing an opportunity. Nearly a quarter of US online consumers . . .

For Customer Experience Professionals

Taking In-Person Self-Service From Blah To Brilliant

In-Person Self-Service Moves From Dull Kiosks To Engaging Interactions

by Kerry Bodine, Tamara Mendelsohn, July 30, 2007

While most digital channels have experienced significant innovations over the past few years, in-person self-service still focuses on the same appliance that's been around for more than three decades: the kiosk. As a result, in-person self-service experiences . . .

NVIDIA Buys ULi To Pump Up Mobile Graphics

ATI And Intel Are Targets As NVIDIA Beefs Up To Work With AMD

by Simon Yates, February 1, 2006

In December 2005, NVIDIA — a leader in the market for programmable graphics processors — announced that it had signed an agreement to acquire Taiwanese firm ULi Electronics — a developer of core logic — for $52 million. With the number of US households . . .

Gift Registry Kiosks Deliver Subpar Experiences

Forrester's Kiosk Review Methodology Uncovers Flaws With In-Store Kiosks

by Kerry Bodine, December 15, 2004

Forrester reviewed the gift registry kiosks at three retail stores, applying its environment, hardware, and software criteria. Crate and Barrel's software shined, while hardware failures at Williams-Sonoma prevented us from completing our task. Linens . . .

Smart Screens Diversify In 2004

by Kate Delhagen, May 25, 2004

Our visit to the 2004 Retail Systems show provides more evidence that retailers are getting increasingly sophisticated in their approach to in-store advertising and marketing. Many vendors showed off next-generation digital marketing systems that range . . .

Touch-Sensitive Screen Technology

by J. Carl Allen, March 30, 2004

The complex and frail touchscreen market is set to be revolutionized by a new technology that uses in-glass reflections rather than pressure dynamics for positioning. This technology will reduce the cost of screen manufacture by up to 90% and allow screen . . .

Smart Screens Boost Stop & Shop's Store Experience

by Christine Spivey Overby, Joshua Walker, Esther H. Yuen, September 12, 2003

Stop & Shop Supermarket's smart screen pilot makes shopping more convenient. The result: a differentiated store experience that's sure to improve customer loyalty.

Smart Screens = New Retail Points Of Influence

by Kate Delhagen, Carrie Johnson, Charles P. Wilson, June 16, 2003

What happens when hardware costs for high-resolution LCD panels drop and wireless LANs proliferate? Retailers flirt with smart screens - creating impressive new points of influence within their stores - and new opportunities for in-store marketing.

The Argument for Digital Video Interface on Flat Panel Displays

by Rob Enderle, June 3, 2003

Both analog and DVI should be around for the next four years; however, we expect analog to gradually move down market and that DVI will be dominant by the end of the period, if current trends hold.

Justifying the Purchase of an LCD Monitor

by Rob Enderle, May 8, 2003

CRTs are, with some exceptions, now approaching obsolescence, and LCD monitors can be cost justified today and should be favored in all but specialized implementations.

Smart Displays: The Next PC Revolution Is In View

by Jed Kolko, Charlene Li, Sadaf Roshan, November 12, 2002

Windows CE for Smart Displays will redefine the home PC. Like any breakthrough device, the first attempt - the airpanel - is overpriced and flawed, but the concept of smart displays solves some of the PC's most nagging shortcomings.

Accounting for Screen Resolution of Web Visitors

by Steve Telleen, October 16, 2002

The best practice for Web sites says page layout should be set as screen percentages rather than fixed pixels. Unless there is a good reason to do otherwise, implementing page layout as screen percentages should be the target for a redesign.

CRT Display Service Life and Risks

by Rob Enderle, October 11, 2002

It is sometimes difficult to justify the replacement of the CRT on a three-year cycle since they don't fail. CRTs will continue to run but the penalty can be eye problems and increased employee fatigue.

2002 Update: 42 in. Display and Sony Still the Best Choice for Plasma Display

by Rob Enderle, September 5, 2002

Of the 42 in. displays, the Sony PFM-42B1 remains the best value. It has dropped toward the bottom of the display price range and unless a DVI input is needed, it should serve well for a number of years.

No Market for Microsoft s Mira

by Ken Smiley, January 11, 2002

Mira devices, in their first generation, will not have mass market appeal, but rather will be limited to techno-centric power users looking to experiment with the latest offerings.

Provisioning Desktop Hardware for the Office of the Future

by Rob Enderle, September 4, 2001

The well-provisioned office of the future will employ flat-panel monitors, move its connections from below to above the desk and potentially use desktop blades, centralized rack-mounted computing environments stored away from the individual's space.

CRT vs. LCD: Desktop Choices

by Rob Enderle, July 11, 2001

It is expected that new LCD lines coming next year using new manufacturing methods will drop prices into striking distance with CRTs and, if that happens, most users will likely choose to stop buying the older technology for general desktop use.