For CIOs

CIOs: Develop A Technology Watch List

The Top 15 Technology Trends To Watch

by Sharyn Leaver, November 13, 2009

As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase of technology innovation and growth. To help, Forrester . . .

For Business Process & Applications Professionals

Trends 2009: Master Data Management

Findings From Forrester's August 2009 Global Master Data Management/Data Quality Online Survey

by Rob Karel, October 23, 2009

Forrester continues to witness growing enthusiasm for master data management (MDM) initiatives across all industries, and in many cases those visions are slowly becoming reality. Yet while many large organizations work to either improve an existing MDM . . .

For Business Process & Applications Professionals

Trends In Data Quality  (582 KB PPT)

by Rob Karel, October 23, 2009

This set of data charts will examine key trends in data quality gleaned from Forrester's August 2009 Global Master Data Management/Data Quality Online Survey.

For Enterprise Architecture Professionals

The Top 15 Technology Trends EA Should Watch

by Alex Cullen, October 6, 2009

IT organizations need to inform their annual and longer-term plans with an understanding of how changes in technology will enable business outcomes. EA groups are the logical leaders for this effort. Forrester has identified 15 technologies with the greatest . . .

For Business Process & Applications Professionals

Warning: Don't Assume Your Business Processes Use Master Data

Synchronize Your Business Process And Master Data Strategies

by Rob Karel, Clay Richardson, September 21, 2009

Business process management (BPM) professionals understand the need for data but often only pay it lip service, doing little to take responsibility for ensuring data quality within their processes. Data management professionals, on the other hand, drive . . .

For Business Process & Applications Professionals

Enterprise BI Survey Q&A: BI Professionals Recognize The Need To Focus Beyond Tools

Forrester's Perspective On BI Survey Client Responses

by Boris Evelson, Rob Karel, March 17, 2009

Business intelligence (BI) remains a top priority for many enterprises, but delivering successful BI capabilities goes far beyond just the tools and enabling technologies. Historically, foundational BI best practices in data governance, data quality management, . . .

For Business Process & Applications Professionals

Topic Overview: Business Intelligence

by Boris Evelson, November 21, 2008

Business intelligence (BI) is a set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information. It allows business users to make informed business decisions with real-time data that can . . .

For Business Process & Applications Professionals

Retail Foundation Data

How To Maintain And Exploit Quality Merchandise And Location Data

by George Lawrie, October 31, 2008

Given the vastly expanded choice and market transparency, retailers are becoming increasingly dependent on merchandise data to add value to their unique selling proposition. Retailers need to hone their ability to move full truckloads and to exploit new . . .

For Information & Knowledge Management Professionals

Topic Overview: Must-Read I&KM Research For An Economic Downturn

by Matthew Brown, Connie Moore, Rob Karel, October 29, 2008

Financial bailouts, downward consumer spending, and roller-coaster stock markets are starting to put pressure on information and knowledge management (I&KM) professionals. Will industry consolidation mean gut-wrenching systems consolidation? How will . . .

For Business Process & Applications Professionals

It's Time To Invest In Upstream Data Quality

by Rob Karel, October 2, 2008

Information & knowledge management (I&KM) professionals typically focus on cleansing "dirty data" downstream — like in the data warehouse — rather than on improving data capture and validation processes upstream. Why? When you can realize short-term . . .

For Business Process & Applications Professionals

Case Study: Queensland Police Service Executes GIS By The Book

by Elisse Gaynor, Sharyn Leaver, August 12, 2008

Faced with disparate policing systems, corresponding silos of data, and degraded data quality, Australia's Queensland Police Service (QPS) launched a large-scale police records management and analysis overhaul to revive its police operational, tactical, . . .

For Business Process & Applications Professionals

A Truism For Trusted Data: Think Big, Start Small

A Bottom-Up Valuation Approach For Your Data Quality Initiative

by Rob Karel, July 28, 2008

Data quality professionals in large enterprises spend much of their time trying to convince senior management to support and prioritize trusted data initiatives, too often with disappointing results. Why so difficult? Delivering trusted data will not . . .

For Business Process & Applications Professionals

Building The Business Case For Master Data Management

MDM Projects Should Start By Aligning With Key Business Drivers

by Rob Karel, R "Ray" Wang, May 30, 2008

Most information and knowledge management (I&KM) professionals today understand the value that a master data management (MDM) strategy could bring to their organizations. But many often fail to secure the necessary prioritization, resources, and funding . . .

For Business Process & Applications Professionals

The Five Top Challenges Information And Knowledge Managers Must Master In 2008

by Connie Moore, Rob Karel, January 30, 2008

Information and knowledge managers are constantly bombarded by new technologies — like RIAs, wikis, blogs, and virtual worlds — or new market trends, such as the recent consolidation in business intelligence (BI). Plus there's the ever-changing organizational . . .

For Business Process & Applications Professionals

Information Managers: Deliver Trusted Data With A Focus On Data Quality

by Rob Karel, January 3, 2008

Information managers have gone through ten or more years of underperforming CRM, ERP, data warehousing (DW), and business intelligence (BI) initiatives. These projects' want of success often shares the same root cause: lack of business user confidence . . .

For Business Process & Applications Professionals

D&B's Acquisition Of Purisma Signals Market Shift

Trusted Data Source Vendor Commits To Delivering CDI Technology

by R "Ray" Wang, November 21, 2007

On November 5, 2007, Short Hills, NJ-based Dun & Bradstreet (D&B) revealed its $48 million acquisition of Purisma, a Redwood City, Calif., provider of customer hub solutions. Until now, the majority of D&B's expertise had been applied to the . . .

For Business Process & Applications Professionals

Data Governance: What Works And What Doesn't

by Rob Karel, September 10, 2007

The demand for trusted information continues to spiral upward, driven not only by investments in customer relationship management (CRM), enterprise resource planning (ERP), supply chain management, business intelligence, and data warehousing, but also . . .

For Business Process & Applications Professionals

Demand For Master Data Management Software Is Timid But Growing Steadily Through 2010

by Rob Karel, March 6, 2007

Master data management's (MDM's) license and service revenue from software vendors and systems integrators (SIs) will grow from $1.1 billion in 2006 to more than $6.6 billion in 2010. Service revenues will drive early growth; license revenue will pick . . .

For Business Process & Applications Professionals

Trends 2007: Master Data Management

Early Adopters Shift Focus From Deployment To Usage

by R "Ray" Wang, Rob Karel, Kyle McNabb, February 26, 2007

Business and IT users continue to tie master data management (MDM) efforts to enterprise initiatives such as service-oriented architecture (SOA) projects, instance consolidation, supplier collaboration, content management, eCommerce, and business intelligence. . . .

For Business Process & Applications Professionals

Oracle Is A Strong Performer In Customer Hubs

The Forrester Wave™ Vendor Summary, Q4 2006

by R "Ray" Wang, December 22, 2006

Oracle's success as a customer hub stems from a strong B2B installed base and tight D&B integration. International support, localization capabilities, hierarchy management, and 30 supported languages appeal to global manufacturers and high-tech companies. . . .

For Business Process & Applications Professionals

Initiate Systems Achieves Leadership In Customer Hubs

The Forrester Wave™ Vendor Summary, Q4 2006

by R "Ray" Wang, December 22, 2006

Cross-reference-registry-style Leader Initiate Systems enters the market with Version 7 marking one step closer to a harmonized reference approach. Customers gain the option to federate data, and improved hierarchy management now supports complex B2B . . .

For Business Process & Applications Professionals

IBM Emerges As The Customer Hub Leader

The Forrester Wave™ Vendor Summary, Q4 2006

by R "Ray" Wang, December 22, 2006

WebSphere Customer Center epitomizes the customer hub and ranks as a Leader in the Q4 2006 Forrester Wave evaluation of customer hubs. IBM leads or is among the top three for most current offering categories. In addition, Forrester believes that IBM executes . . .

For Business Process & Applications Professionals

The Forrester Wave™: Customer Hubs, Q4 2006

IBM, Siperian, Initiate, And Oracle-Siebel Emerge As New Leaders In A Hot Market

by R "Ray" Wang, December 22, 2006

Forrester evaluated leading customer hub vendors across 134 criteria in a demo-based product evaluation and found that IBM's WebSphere Customer Center and Siperian's Hub established dominant customer hub leadership — thanks to their best-in-class . . .

For Business Process & Applications Professionals

D&B Is A Contender For Customer Hubs

The Forrester Wave™ Vendor Summary, Q4 2006

by R "Ray" Wang, December 22, 2006

Although best-known for its hosted services and leading business data, multibillion-dollar Dun & Bradstreet also provides an on-site customer hub solution. The product comes with implementation services and automatic monthly refreshes of D&B data . . .

For Business Process & Applications Professionals

Purisma Emerges As A Strong Performer In Customer Hubs

The Forrester Wave™ Vendor Summary, Q4 2006

by R "Ray" Wang, December 22, 2006

New to the customer hub market, Purisma brings a solutions-focused approach to customer hubs. Purisma Data Hub delivers strong B2B, internationalization, and data stewardship capabilities. However, lack of key B2C features, data cleansing improvements, . . .