For Infrastructure & Operations Professionals

How The Cloud Will Transform Disaster Recovery Services

Tape-Based Recovery Services Are Going The Way Of The Dinosaur

by Stephanie Balaouras, July 24, 2009

Regardless of company size or industry, your business can't afford downtime, but it's hard to justify improving your disaster recovery (DR) capabilities when you're under pressure to cut IT costs and when DR is seen as an expensive insurance policy. There . . .

For Infrastructure & Operations Professionals

Colocation Market Close-Up: New York City

by Galen Schreck, Rachel A. Dines, July 15, 2009

New York City is one of the most popular cities in the United States for colocation and other data center services, with more than 40 wholesale and retail colocation providers in the metropolitan area. Forrester estimates that there are more than 2 million . . .

For Infrastructure & Operations Professionals

TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

by Doug Washburn, June 12, 2009

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are financially motivated, exposing opportunities for cost . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Data Center Facilities, Q2 2009

by Galen Schreck, Rachel A. Dines, May 8, 2009

In 2008, Forrester fielded 231 inquiries on data centers from IT end user professionals, with 137 on data center facilities specifically. Since when does IT care about data center facilities? Since more and more organizations are running out of capacity . . .

For Sourcing & Vendor Management Professionals

IT Infrastructure Market And Services Data  (222 KB PPT)

by Paul Roehrig, Ph.D., April 13, 2009

IT Infrastructure Market And Services Data.

For Infrastructure & Operations Professionals

Inquiry Spotlight: Disaster Recovery, Q1 2009

by Stephanie Balaouras, March 20, 2009

Whether it's a power grid failure, ice storm, or Category Five hurricane, when disaster strikes, IT must have disaster recovery plans in place to ensure the continuity of IT systems that support critical business processes. If IT isn't prepared, it will . . .

For Infrastructure & Operations Professionals

Let Someone Else Run The Data Center

Look To Managed Hosting As An ITO And Colocation Alternative

by Simon Yates, February 19, 2009

Cloud computing is all the rage right now, as it offers some exciting new models and possibilities for IT infrastructure and operations; however, some companies have had bad experiences with infrastructure outsourcing, while many others have requirements . . .

For Sourcing & Vendor Management Professionals

Look To Managed Hosting As An ITO And Colocation Alternative

by Bill Martorelli, February 2, 2009

Managed hosting has evolved significantly since its initial focus on managed Web storefronts, to a more general-purpose delivery mechanism, including a form of IT outsourcing ideally suited for the midmarket. While it still pales in comparison to the . . .

For Infrastructure & Operations Professionals

Colocation Market Close-Up: Los Angeles

by Galen Schreck, Rachel A. Dines, January 13, 2009

Demand for colocation in large metropolitan areas is very high, driven by local businesses that want nearby data center space for disaster recovery, overflow, or new space. There is significant demand in the Los Angeles metropolitan area for data center . . .

For Infrastructure & Operations Professionals

Don't Build Your Next Data Center, Colocate It

Colocation Will Give You More Power, Space, And Resiliency For Less Money

by Galen Schreck, October 21, 2008

If you've consolidated as much IT infrastructure as you can and your data center is still running out of space and power, you may be thinking about building a new data center. Before you begin, ask yourself this question: If you needed more office space, . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Disaster Recovery Services Providers, Q2 2008

HP, SunGard, And IBM Lead, With ICM Close Behind

by Stephanie Balaouras, June 5, 2008

In Forrester's 64-criteria evaluation of disaster recovery vendors, we found that Hewlett-Packard (HP), SunGard, and IBM lead the pack because of their breadth of services, inventory of heterogeneous IT hardware, and global presence. In the UK market, . . .

For Sourcing & Vendor Management Professionals

Shell Signs Megadeals With AT&T, T-Systems, And EDS For Global Network And IT Services

The Three Providers Will Be Shell's Global Strategic IT Suppliers

by Brownlee Thomas, Ph.D., May 16, 2008

On March 31, 2008, Royal Dutch Shell (Shell) announced the signing of three separate agreements with AT&T, T-Systems, and EDS for global IT infrastructure outsourcing and managed network services. The three megadeals have a combined value of approximately . . .

For Infrastructure & Operations Professionals

Checklist For Data Center Site Selection

by Stephanie Balaouras, Galen Schreck, April 17, 2008

We receive numerous client inquiries from infrastructure and operations professionals who are considering building new data centers or leasing space from collocation providers. There are many architectural considerations when designing a new data center, . . .

For Infrastructure & Operations Professionals

Q&A: Top Questions About Data Center Colocation

by Galen Schreck, April 4, 2008

Colocation has become an attractive option for companies that are low on data center capacity or need additional sites for disaster recovery purposes. Rising server density has made engineering a challenge for many companies, and most colocation facilities . . .

For Infrastructure & Operations Professionals

Is Cloud Computing Ready For The Enterprise?

Not Yet, But This Disruptive Innovation Is Maturing Fast

by James Staten, March 7, 2008

Cloud computing is a new IT outsourcing model that doesn't yet meet the criteria of enterprise IT and isn't supported by most of the key corporate vendors. It's wildly popular with startups, exactly fits the way small businesses like to buy things, and . . .

For Sourcing & Vendor Management Professionals

Collocation Buyers Are In For Sticker Shock

As Contracts Expire, Clients Face New A Reality For Space And Power Costs

by Bill Martorelli, October 12, 2007

Longtime collocation hosting clients with expiring contracts are finding significantly higher prices in an environment where power requirements can trump space requirements — a far cry from the situation when they signed their contracts three or more . . .

For Sourcing & Vendor Management Professionals

Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients

Unlocking Value With Second-Tier Offshore Firms

by Paul Roehrig, Ph.D., September 18, 2007

Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where bigger isn't better. . . .

For Sourcing & Vendor Management Professionals

T-Systems Shows A Smart Service Offering For Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

T-Systems is one of the largest European outsourcers, but it remains mainly focused on serving German clients for remote infrastructure management. The firm still has limited offshore capabilities, but it excels in service management and staff transfer. . . .

For Sourcing & Vendor Management Professionals

EDS Provides Solid Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

EDS's reputation for and experience with infrastructure management helps the firm position itself ahead of all other providers in the remote infrastructure management (RIM) market. EDS's strategy for RIM focuses on a utility-based model, derived from . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European Remote Infrastructure Management, Q3 2007

EDS, CSC, Capgemini, And IBM Global Services Lead The Group Of Providers

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Forrester evaluated leading global, regional, and Indian vendors across 37 criteria with regard to their remote infrastructure management (RIM) services for European clients. The difference between global and regional vendors — once very significant . . .

For Sourcing & Vendor Management Professionals

BT Global Services Excels At The Network Part Of Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With its telecom operator roots, BT Global Services has strong network capabilities. Its dense network of European centers allows the UK provider to operate and manage relationships in close proximity to the client. More offshore and transformation capabilities . . .

For Sourcing & Vendor Management Professionals

Getronics Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Getronics is one of the largest European outsourcers, and it has now digested its acquisitions of RedSiren and PinkRoccade. Getronics continues to cultivate its proximity to clients but is extending its nearshore and offshore capabilities. More flexibility . . .

For Sourcing & Vendor Management Professionals

Atos Origin Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With significant growth in remote infrastructure management (RIM) and a solid base in methodologies and tools, Atos Origin is building its experience and customer base in the European market. The next step in remaining competitive will be to invest in . . .

For Sourcing & Vendor Management Professionals

Capgemini Places A European Imprint On Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Capgemini has created a significant offshore presence. With the acquisition of Kanbay, the firm has now reached a point where it can reap the benefits. Leveraging its Rightshore delivery model in a structured remote infrastructure management (RIM) strategy . . .

For Sourcing & Vendor Management Professionals

CSC's Global Delivery Model Adds Value To Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

This provider has a well-balanced global presence for European remote infrastructure management (RIM) clients. Its strategic positioning of RIM services and its clear road map for value creation and enhancements put the firm among the leaders for RIM . . .