For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide  (616 KB PPT)

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For Vendor Strategy Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

by Chris Andrews, Pascal Matzke, October 6, 2009

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this . . .

For Business Process & Applications Professionals

Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

by Craig Le Clair, October 5, 2009

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the . . .

For Information & Knowledge Management Professionals

The ROI Of Imaging

A Total Economic Impact™ Analysis Reinforces The High Value Of Going Digital

by Sheri McLeish, September 29, 2009

E-forms and Web-based self-service continue to grow, but many organizations still rely heavily on paper to manage information. Paper-intensive industries like education, healthcare, government, insurance, and banking benefit from imaging solutions by . . .

For Information & Knowledge Management Professionals

LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

by Rob Koplowitz, April 30, 2009

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with co-workers. However, the same is rarely true when collaborating . . .

For Business Process & Applications Professionals

Best Practices: Customer Onboarding

A Visible Target During Economic Uncertainty

by Craig Le Clair, April 27, 2009

Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of . . .

For Business Process & Applications Professionals

Case Study: Archstone, Drowning In Paper, Surfaces With A High-Impact BPM Solution

by Connie Moore, March 17, 2009

Archstone is a leading provider of apartment-style dwellings, with real-estate holdings in 13 states, including 180 communities and 2,600 associates spread across the United States. Stuck using manual processes, associates relied on mountains of paper . . .

For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings, which are often never read. Along . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

Adobe Acrobat Connect Brings Collaboration To Acrobat 8 Release

by Claire Schooley, January 5, 2007

On November 2, 2006, Adobe announced the release of its Acrobat 8 product line. In addition to product updates, Acrobat 8 users can now initiate a Web conference to collaborate in real time on any kind of document through the integration of Acrobat Connect. . . .

For Information & Knowledge Management Professionals

The Future Of Information Capture

by Barry Murphy, June 2, 2006

Information capture — document scanning, quality assurance, and indexing — has gained significant traction within enterprises as advances in optical character recognition/intelligent character recognition (OCR/ICR) technology make it easier to index documents . . .

For Information & Knowledge Management Professionals

ICR/OCR: It's Time To Vote

It's Now A Smart Choice That's Ready For Prime Time

by Robert Markham, Barry Murphy, April 10, 2006

Optical character recognition (OCR) and intelligent character recognition (ICR) automatically capture data from scanned images. While these technologies have for many years assisted businesses and government with data entry and quality assurance, many . . .

Capturing Value From Check 21

New Opportunities For Banks And Commercial Customers

by Mary Pilecki, March 22, 2006

The first wave of innovation from Check 21 legislation has been remote deposit capture (RDC) — enabling businesses to make deposits remotely. But there are more opportunities for both banks and businesses. Banks can use image capture to cut down on the . . .

Format Text To Support Easy Scanning

by Kerry Bodine, January 3, 2006

In 2005, Forrester updated its Web Site Review methodology and introduced four new criteria that reflect best practices in Web design. One of these new criteria looks at text formatting and layout. When used effectively, typographic elements such as bullets, . . .

For Information & Knowledge Management Professionals

Adobe Buys Macromedia: A Perfect Alignment Of Content, Documents, And Web Applications

by Connie Moore, Robert Markham, April 19, 2005

Adobe Systems just leaped into the world of rich content by announcing plans to acquire Macromedia, combining Adobe's commanding PDF presence with Macromedia's dominance in Flash media. This purchase not only positions Adobe against Microsoft in the race . . .

For Information & Knowledge Management Professionals

XML And PDF-A Will Reign As Future Document Archive Formats

by Robert Markham, March 14, 2005

XML and PDF-A will become the dominant document formats for archiving by 2008. The current prevalent archiving format standards, tagged image file format (TIFF) and portable document format (PDF), are too limiting because of the increasing need to support . . .

How Hammersmith Hospital Uses Document Imaging To Share Test Results

by Robert Markham, September 23, 2004

The lessons that Hammersmith Hospital in London has learned in implementing an imaging system to manage and access its results for routine clinical tests can serve as an instructive guide for organizations with similar requirements. Key requirements include . . .

For Information & Knowledge Management Professionals

OCR/ICR Expands On Imaging In Drive For Efficiency

by Robert Markham, September 21, 2004

An increase in the use of optical character recognition/intelligent character recognition (OCR/ICR) is a result of the expanded use of imaging to boost productivity and business efficiency. Replacing manual data entry with automated data capture can have . . .

Image Exchange Market Driven By Check 21 Legislation

by Penny Gillespie, Connie Moore, July 23, 2004

Adoption of image exchange for check truncation enabled by Check Clearing for the 21st Century Act (Check 21) will be relatively slow in 2004 — only 12% of all US commercial banks will implement check image exchange this year. But by 2008, 100% of US . . .

Lessons From Bank Of America (Asia) On Check Image Exchange

by Penny Gillespie, June 25, 2004

Since Hong Kong banks have been exchanging check images since summer 2003, Forrester interviewed an executive at Bank of America (Asia) to learn how the bank had changed with the implementation of check imaging processing. According to Bank of America . . .

Memo To Banks: Leapfrog Check 21 Mandate With Image Exchange

by Connie Moore, Penny Gillespie, June 23, 2004

The Check Clearing for the 21st Century Act (Check 21) is landmark US legislation that will significantly impact financial institutions during the next 18 to 24 months. Although Check 21 mandates that financial institutions accept substitute checks from . . .

For Information & Knowledge Management Professionals

Technologies for Capturing Scanned Images

by Connie Moore, Robert Markham, February 2, 2004

Document image capture is a well-proven technology that has seen a renaissance as organizations redouble their interest in implementing document imaging systems for improving business efficiency and complying with an increasing number of regulations. . . .

For Information & Knowledge Management Professionals

Decision Factors for Migrating From Microfilm to Imaging

by Robert Markham, January 28, 2004

For organizations looking for criteria to justify moving from microfilm to an imaging system, several requirements should be evaluated, including providing wider access, increasing retrieval speed and reducing maintenance costs.

For Information & Knowledge Management Professionals

Rich Client Apps Don't Need To Wait For Microsoft

by John P. Dalton, Bruce D. Temkin, Laurie M. Orlov, December 5, 2002

Microsoft touts its vision of transforming static forms-based apps. But veteran ISVs already offer compelling rich client solutions. Case in point: Adobe's new release of its Document Server line.

Converting Fingerprint Cards to Electronic Form for FBI Background Checks

by Jan Sundgren, July 22, 2002

To speed up background checks, the FBI has established a system for processing fingerprints electronically, known as the Integrated Automated Fingerprint Identification System, enabling a response to be returned in days rather than weeks.