For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings, which are often never read. Along . . .

For Vendor Strategy Professionals

Hot Companies To Watch: Q4 Update

Profiles Of Emerging Companies And Technology Trends That Tech Vendors Need To Know About

by Chris Andrews, December 19, 2008

In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our strategist clients as vendors seek to stay innovative and identify the "next big thing" . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For B2B Market Research Professionals

SharePoint Redefines Document Management  (351 KB PPT)

by Rob Koplowitz, January 3, 2008

This data chart will be an overview of data related to SharePoint, collaboration software, and content management software from the 2007 enterprise software survey.

For Information & Knowledge Management Professionals

Microsoft's 2007 Enterprise Content Management Platform

What Information And Knowledge Management Professionals Should Know

by Kyle McNabb, March 2, 2007

Microsoft's enterprise content management (ECM) support in Office SharePoint Server 2007 represents the vendor's formal entry as an ECM platform provider. No longer focused solely on document collaboration, SharePoint Server 2007 provides a single environment . . .

For Information & Knowledge Management Professionals

How To Drive Document Management Adoption

Interviews With Enterprises Highlight A Need To Focus On Business Context

by Kyle McNabb, September 7, 2006

Enterprises have no trouble identifying needs for document management (DM) — a key component of enterprise content management (ECM). Virtually every department, line of business, and employee complains about how difficult it is to manage, find, and retain . . .

For Information & Knowledge Management Professionals

IBM Pushes To Buy FileNet: Top 10 Q&As

by Kyle McNabb, Barry Murphy, Erica Driver, August 25, 2006

IBM's recent announcement of a definitive agreement to acquire FileNet has many enterprise architect professionals, information management professionals, and business process professionals asking numerous questions. Here we address customers' concerns . . .

For Information & Knowledge Management Professionals

Whoa! IBM Acquires FileNet

The Software Giant Steals A March Over Adobe Systems, CA, EMC, Microsoft, Oracle, And SAP

by Barry Murphy, Connie Moore, Erica Driver, August 16, 2006

In a move sure to send shockwaves throughout the software world, IBM announced plans to buy FileNet for $1.6 billion — IBM's third largest software acquisition ever. Many customers may be truly perplexed, given the high degree of overlapping functionality . . .

For Information & Knowledge Management Professionals

The Best-Kept Secret In Document Management

(Shh . . . It's Interwoven WorkSite)

by Connie Moore, Kyle McNabb, Barry Murphy, December 23, 2005

When enterprises evaluate document management (DM) products, EMC, Hummingbird, and Open Text almost always make the list. Or sometimes it's Microsoft Windows SharePoint Services, Xerox DocuShare, and more recently, Oracle — or imaging-centric vendors . . .

For Information & Knowledge Management Professionals

Collaboration Infrastructure Will Absorb Document Management For Workgroups

by Kyle McNabb, September 1, 2005

Enterprise content management and collaboration are rapidly becoming infrastructure decisions. Nowhere is this more evident than in the team collaboration software decisions of enterprise-class organizations. IT decision-makers in these organizations . . .

For Information & Knowledge Management Professionals

Fios And Interwoven Bring Collaborative Document Management To eDiscovery

by Barry Murphy, June 13, 2005

Fios, an electronic discovery software and services provider, and Interwoven, an enterprise content management (ECM) vendor, have partnered to create an offering to manage the full life cycle of electronic evidence. The promise of this solution is powerful . . .

For Information & Knowledge Management Professionals

EMC Acquires Documentum, Ushers in New Era in Enterprise Content Management

by Connie Moore, Robert Markham, Anders Lofgren, October 15, 2003

EMC¿s bold stroke in acquiring Documentum positions it as a head-to-head competitor against other IT infrastructure vendors. EMC is ahead of its traditional competitors, but IBM will follow closely behind.

For Information & Knowledge Management Professionals

Crossing The Document-Data Divide

by John P. Dalton, Laurie M. Orlov, Paul Sonderegger, Hwasun Lee, February 21, 2003

Documents are the currency of business. But a hodgepodge of factional interests and inadequate systems thwart efforts to optimize document-intensive processes. A new breed of networked documents combine data, and processes.

For Information & Knowledge Management Professionals

Managing the Document Life Cycle Starts With Collaboration

by Robert Markham, Connie Moore, Erica Driver, January 23, 2003

As collaboration tools become more prevalent, organizations are finding a need to integrate the artifacts of team collaboration with a document management (DM) or Web content management (WCM) system.

For Information & Knowledge Management Professionals

Many Vaulting Options for Electronic Documents, but Few Preserve Unique Originals

by Jan Sundgren, September 19, 2002

There are many options for securely vaulting electronic documents, including both products and services. However, few of them seem to offer vaulting for electronic documents that can preserve the documents as unique originals.

For Information & Knowledge Management Professionals

Documentum 5 Brings Significant Enhancements in Ease of Use and Ease of Access

by Robert Markham, September 12, 2002

Increased ease of use is a paramount requirement as more mainstream use of content management in the enterprise is contemplated by businesses looking to leverage corporate information constrained in stovepipe information systems.

For Information & Knowledge Management Professionals

Integration Between Document Management Systems and Enterprise Portals Still Immature

by Kathleen Hall, June 21, 2001

To determine product requirements in the document management (DM) and enterprise portal markets, determine if a separate portal product is required as distinct from the DM system capabilities.

For Information & Knowledge Management Professionals

WebDAV: Interoperable Web Document Management

by Dick Fisher, May 10, 2001

Although the WebDAV Protocol is initially gaining support from major authoring tool vendors, it has yet to be deployed in document management systems, primarily because such features as versioning and access control have not yet been defined.

For Information & Knowledge Management Professionals

Document Management in Your Pocket Matrix Logic

by Dick Fisher, April 24, 2001

Matrix Logic indicates that, while no specific applications have been defined for WDMS, it believes the product could be used in situations where a remote user could search for and fax or e-mail a document to the required location.

Mobius vs. Picom: Not Just Old vs. New

by Keith Gile, April 2, 2001

Picom still must prove to paying customers that its approach will yield significant advantages over competing products from Mobius and that the RDM can support relevant, real-world analysis, as opposed to fragmented, meaningless analysis.

For Information & Knowledge Management Professionals

Understand the Differences Between Document Management and Web Content Management

by Connie Moore, March 16, 2001

Clients currently considering both DM and WCM solutions should focus on finding products that best meet their separate DM and WCM requirements, rather than automatically trying to get an all-encompassing solution from a single vendor.