For Information & Knowledge Management Professionals

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill, October 23, 2009

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, . . .

For Information & Knowledge Management Professionals

Records Management: User Expectations, Market Trends, And Obstacles

Forrester Research And ARMA International Records Management Online Survey, Q3 2009

by Brian W. Hill, September 3, 2009

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Records Management, Q2 2009

CA, Autonomy, Open Text, IBM, Oracle, And EMC Lead A Competitive Market

by Brian W. Hill, June 23, 2009

In Forrester's 89-criteria evaluation of records management vendors, we found that CA, Autonomy, Open Text, IBM, Oracle, and EMC lead the pack with strong physical and electronic records management capabilities and a growing, diverse customer base. While . . .

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Information & Knowledge Management Professionals

The Impact Of Convergence On Content Management, Archiving, And Retention Policies

by Brian W. Hill, October 15, 2008

Enterprises need consistent content management approaches to contend with the explosive volume and diversity of content. The rapid rise of email, documents, rich media, images, and other unstructured content types entails significant total cost of ownership . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

eDiscovery Best Practices

Six Things You Can Do To Optimize eDiscovery Efforts

by Barry Murphy, September 24, 2007

eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices. As eDiscovery became a hot topic over the past year, several smart tactics to employ and common mistakes to avoid emerged. Information and knowledge . . .

For Information & Knowledge Management Professionals

Warning: Combine Process Methodology And Technology To Execute Litigation Holds

by Barry Murphy, Michael Rasmussen, July 10, 2007

A rising awareness of the perils of eDiscovery has legal teams and executives clamoring to ensure that they and their organizations will not be the next to hit the headlines and pay huge fines for being unable to stop the systematic destruction of content. . . .

For Information & Knowledge Management Professionals

The eDiscovery Vendor Landscape

by Barry Murphy, July 5, 2007

eDiscovery solutions providers offer a diverse mix of technology and services to help organizations respond to discovery requests triggered by internal investigations, regulatory action, or litigation. But the solutions landscape is muddled at best — . . .

For Information & Knowledge Management Professionals

EMC Is A Strong Performer In Records Management With A Range Of Product Synergies

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

EMC is a strong performer in the records management (RM) market because it provides a broad portfolio of ECM, storage, and archiving products that are synergistic with RM, as well as strong integration technology. However, EMC Documentum Records Manager . . .

For Information & Knowledge Management Professionals

Interwoven Is A Contender In Records Management, With Good Physical RM

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Interwoven is a contender in the records management (RM) market because Interwoven Records Manager combines good physical RM capabilities with strong reporting and auditing. However, the product lacks a framework for federated RM and numerous user interface . . .

For Information & Knowledge Management Professionals

Federated RM Makes IBM Records Manager A Strong Performer In RM

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

IBM Records Manager is a strong performer in the records management (RM) market because it provides a framework for federated RM, flexible user interface options, and extensive platform support. It has two shortcomings — the product does not offer MS . . .

For Information & Knowledge Management Professionals

Oracle-Stellent Is A Strong Performer In RM, Combining Federation And DRM

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Oracle-Stellent Universal Records Management (URM) is a strong performer in the records management (RM) market because it provides a framework for federated RM, good physical RM, and integrated digital rights management (DRM) that provides an extra degree . . .

For Information & Knowledge Management Professionals

IBM FileNet P8 Records Manager Combines Federation And BPM To Become A Leader In RM

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

In August 2006, IBM catapulted to leadership in the records management (RM) market by acquiring FileNet, a leading enterprise content management (ECM) and business process management (BPM) pure-play vendor — and adding FileNet P8 Records Manager to IBM's . . .

For Information & Knowledge Management Professionals

CA MDY Is A Records Management Leader, Addressing The Broadest Range Of Features

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

CA MDY is a leader in the records management (RM) market because it provides a framework for federated RM along with many packaged integrations to other repositories, strong physical RM capabilities, flexible user interface options, and native content . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Records Management, Q1 2007

CA MDY, Open Text, And IBM FileNet Lead In A Wide-Open Market

by Barry Murphy, March 14, 2007

Forrester evaluated leading records management (RM) vendors across 135 criteria and found that CA MDY, Open Text, and IBM FileNet are leaders in this rapidly growing market. The three vendors stand out with strong frameworks for federated RM and flexible . . .

For Information & Knowledge Management Professionals

Open Text Livelink ECM — eDOCS RM Is A Strong Performer In RM, With Flexible UI Options

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Open Text Livelink ECM — eDOCS RM is a strong performer in the records management (RM) market because it provides a framework for federated RM, flexible user interface options, good physical RM, and can scale to handle very large deployments. Weaknesses . . .

For Information & Knowledge Management Professionals

Meridio Is A Contender In RM, But Fits Microsoft Environments Only

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Meridio is a contender in the records management (RM) market because it offers flexible user interface options in Microsoft-centric environments where Office and SharePoint are both systems of choice. Meridio lacks federated RM capabilities and offers . . .

For Information & Knowledge Management Professionals

TOWER Software Is A Contender In Records Management, With Good Physical RM

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

TOWER Software, a contender in the records management (RM) market, is the most widely installed RM vendor in the world; it has a particularly strong presence in Australia and Asia Pacific. The product, TRIM Context, combines good physical RM capabilities . . .

For Information & Knowledge Management Professionals

Open Text Livelink ECM — RM: A Leader In RM, With Federation And Retention Management

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Open Text Livelink ECM — Records Management is a leader in the records management (RM) market because it provides a framework for federated RM, flexible user interface options, and strong retention management capabilities. There's one significant shortcoming . . .

For Information & Knowledge Management Professionals

Vignette Is A Contender In Records Management, With A Framework For Federation

The Forrester Wave™ Vendor Summary, Q1 2007

by Barry Murphy, March 14, 2007

Vignette is a contender in the records management (RM) market, providing a framework for federated RM, strong reporting and auditing capabilities, and scaling to handle large deployments — it can ingest more than 5 million records per day. However, Vignette . . .

For Information & Knowledge Management Professionals

Ask Potential eDiscovery Providers All The Right Questions

by Barry Murphy, December 27, 2006

The mere mention of eDiscovery gives information and knowledge management professionals high anxiety due to a combination of high stakes, a fragmented and muddled solutions landscape, and a dearth of best practices. To alleviate that nervous feeling, . . .

For Information & Knowledge Management Professionals

Records Managers — Save Your Jobs

by Barry Murphy, December 14, 2006

As records management and autoclassification technologies automate and evolve, records managers question if they have a future. Will such a position be necessary in an automated world? Can a records manager continue to add value to an organization? Despite . . .

For Information & Knowledge Management Professionals

Believe It — eDiscovery Technology Spending To Top $4.8 Billion By 2011

by Barry Murphy, December 11, 2006

eDiscovery technology spending will grow from $1.4 billion in 2006 to more than $4.8 billion in 2011 as enterprises realize that they have no choice but to prepare for electronic discovery. Amendments to the Federal Rules of Civil Procedure (FRCP) taking . . .

For Information & Knowledge Management Professionals

CA Buys MDY And Dives Headlong Into Information Life-Cycle Management

by Barry Murphy, July 5, 2006

On June 13, CA announced its acquisition of MDY, a records management (RM) software provider. CA now has a strong information life-cycle management (ILM) offering — combining MDY's RM functionality with CA's recently acquired message archiving product . . .