For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Corporate Email, Q1 2009

by Christopher Voce, January 30, 2009

Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the infrastructure and operations professionals responsible for the architecture . . .

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Archiving, Q4 2008

by Stephanie Balaouras, December 8, 2008

Forrester clients report that data storage is doubling every 12 to 18 months. Not only is data growth exploding, but companies also need to figure out how to retain this data for regulatory compliance or legal discovery purposes. As a result, more and . . .

For Infrastructure & Operations Professionals

Best Practices: Email Archiving

by Jo Maitland, October 17, 2008

With so many vendors now offering products for email archiving, getting beyond the hype to what you really need is becoming more and more of a challenge. Many of these tools were created for financial services companies dealing with compliance regulations, . . .

For Infrastructure & Operations Professionals

Case Study: Media General Deploys Scalable, Affordable Email Archive

by Jo Maitland, October 17, 2008

There are several reasons why organizations are implementing email archiving — to maintain compliance, relieve the burden on email servers, and provide legal protection. Whatever the case, it helps to look at how other companies have already deployed . . .

For Information & Knowledge Management Professionals

The Impact Of Convergence On Content Management, Archiving, And Retention Policies

by Brian W. Hill, October 15, 2008

Enterprises need consistent content management approaches to contend with the explosive volume and diversity of content. The rapid rise of email, documents, rich media, images, and other unstructured content types entails significant total cost of ownership . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Software, Q1 2008

Autonomy ZANTAZ And Symantec Lead A Hotly Contested Market

by Barry Murphy, February 14, 2008

In Forrester's 85-criteria evaluation of message archiving software vendors, we found that Autonomy ZANTAZ and Symantec have a tenuous lead over large vendors such as CA, EMC, IBM, and Open Text with broad enterprise content management (ECM) and storage . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Hosted Services, Q1 2008

Autonomy ZANTAZ Leads A Pack Not Quite Ready For Prime Time

by Barry Murphy, February 7, 2008

In Forrester's 71-criteria evaluation of message archiving hosted services vendors, we found that Autonomy ZANTAZ leads the pack with strong search functionality and vision for its services. Global Relay Communications is an up-and-comer that, with more . . .

For Information & Knowledge Management Professionals

CA Buys MDY And Dives Headlong Into Information Life-Cycle Management

by Barry Murphy, July 5, 2006

On June 13, CA announced its acquisition of MDY, a records management (RM) software provider. CA now has a strong information life-cycle management (ILM) offering — combining MDY's RM functionality with CA's recently acquired message archiving product . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Hosted Services, Q1 2006

Microsoft, Iron Mountain, And ZANTAZ Are Strong Performers In Our Message Archiving Hosted Service Providers Evaluation

by Erica Driver, January 31, 2006

Firms use message archiving hosted services to help them comply with government regulations (especially in the financial services industry) and corporate communications policies as well as to effectively handle legal discoveries. The top five message . . .

For Information & Knowledge Management Professionals

LiveOffice Is A Contender In The Message Archiving Hosted Services Market

The Forrester Wave™ Vendor Summary, Q1 2006

by Erica Driver, January 31, 2006

With its AdvisorMail offering, LiveOffice is a contender in the message archiving hosted services market. It has more than 500 customers — all in the financial services industry — and more than half of them signed on in the past 12 months. Its AdvisorMail . . .

For Information & Knowledge Management Professionals

ZANTAZ Is A Strong Performer In The Message Archiving Hosted Services Market

The Forrester Wave™ Vendor Summary, Q1 2006

by Robert Markham, Erica Driver, January 31, 2006

With its Digital Safe offering, ZANTAZ is a strong performer in the message archiving hosted services market. The company's product road map includes expanding Digital Safe beyond its current compliance focus into other areas to provide a hosted information . . .

For Information & Knowledge Management Professionals

Microsoft Is A Strong Performer In The Message Archiving Hosted Services Market

The Forrester Wave™ Vendor Summary, Q1 2006

by Erica Driver, January 31, 2006

With its FrontBridge offering, Microsoft is a strong performer in the message archiving hosted services market. Microsoft is an enterprise collaboration platform vendor (as well as a budding enterprise content management vendor) and is working on deepening . . .

For Information & Knowledge Management Professionals

Iron Mountain Is A Strong Performer In The Message Archiving Hosted Services Market

The Forrester Wave™ Vendor Summary, Q1 2006

by Erica Driver, January 31, 2006

With its Digital Archives offering, Iron Mountain is a strong performer in the message archiving hosted services market. Iron Mountain's focus is on digital records management (RM) and digital data protection. The company intends to expand its vertical . . .

For Information & Knowledge Management Professionals

FivePoints Compliance Is A Contender In The Message Archiving Hosted Services Market

The Forrester Wave™ Vendor Summary, Q1 2006

by Robert Markham, Erica Driver, January 31, 2006

With its ComplyPoint offering, FivePoints Compliance is a contender in the message archiving hosted services market. FivePoints is committed to the financial services market and intends to offer an ever-broadening set of offerings for this sector. Forrester . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Software, Q4 2005

Evaluation Of Top Message Archiving Software Vendors Across 74 Criteria

by Erica Driver, December 20, 2005

Message archiving software can help organizations achieve regulatory and corporate policy compliance, reduce the cost of eDiscovery, and reduce storage costs through mailbox management. The top six message archiving software vendors are Computer Associates, . . .

For Information & Knowledge Management Professionals

Message Archiving Software Scorecard Summary: EMC

Key Findings From "The Forrester Wave™: Message Archiving Software, Q4 2005"

by Erica Driver, December 20, 2005

EMC is a strong performer in the message archiving software market with EmailXtender 4.7. For its message archiving software competitors, EMC is a fierce force to contend with — not so much because of the company's current offering, but because of its . . .

For Information & Knowledge Management Professionals

Message Archiving Software Scorecard Summary: Open Text

Key Findings From "The Forrester Wave™: Message Archiving Software, Q4 2005"

by Erica Driver, December 20, 2005

Open Text is a strong performer in the message archiving software market. The company offers message archiving software as part of its enterprise content management (ECM) suite. The product offers solid search and eDiscovery capabilities as well as mailbox . . .

For Information & Knowledge Management Professionals

Message Archiving Software Scorecard Summary: Symantec

Key Findings From "The Forrester Wave™: Message Archiving Software, Q4 2005"

by Erica Driver, December 20, 2005

Symantec offers the market-leading message archiving software product, when all factors are considered: current offering, strategy, and market presence. Symantec Enterprise Vault 6 is the high scorer in email capture and management, ease of use, range . . .

For Information & Knowledge Management Professionals

Message Archiving Software Scorecard Summary: CA/iLumin

Key Findings From "The Forrester Wave™: Message Archiving Software, Q4 2005"

by Erica Driver, December 20, 2005

Computer Associates (CA) is a leader in the message archiving software market. CA/iLumin Assentor 3.4 is the high scorer in supervision and the second-highest scorer in many other areas. Until iLumin Software Services was acquired by CA in October of . . .

For Information & Knowledge Management Professionals

CA Sneaks Up On IBM With Acquisition Of iLumin

by Erica Driver, October 27, 2005

Computer Associates (CA) has just acquired iLumin Software Services, a leading message archiving vendor and key partner with IBM in the area of message archiving. The acquisition bodes well for both CA and iLumin, as well as for their customers. It presents . . .

For Information & Knowledge Management Professionals

The Price Of Flawed Electronic Discovery

Zubulake Case Results In $29.2 Million In Fines For UBS Warburg

by Barry Murphy, May 20, 2005

On April 6, the watershed case of Zubulake vs. UBS Warburg, LLC concluded with a federal jury mandate that UBS pay $29.2 million in damages to Laura Zubulake, a former sales rep who sued the company for sex discrimination. The case is significant because . . .

For Information & Knowledge Management Professionals

Archive Instant Messages And Email Together

by Erica Driver, March 29, 2005

Firms that archive instant messages (IMs) have several options, and the best one is to keep IMs in the same archiving system where emails are stored. This enables a consistently applied policy, a single place in which to perform supervision activities, . . .