For Information & Knowledge Management Professionals

Enlist iWorkers In The Fight To Improve Information Access

by Leslie Owens, November 3, 2009

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Information & Knowledge Management Professionals

What's Holding Back Your Intranet?

Forrester's Web Site Review For Intranets Exposes Barriers To Use And Adoption

by Tim Walters, Ph.D., September 11, 2009

Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same time, budget constraints leave no room for guesswork . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Pump Up Intranet Adoption With User-Centric Design

by Tim Walters, Ph.D., Matthew Brown, July 7, 2009

Few businesses fully appreciate the importance of an outstanding corporate intranet. Yet Forrester expects that companies will continue their decades-old march toward "self-service" workplaces, making large administrative support staffs either a dinosaur . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For Information & Knowledge Management Professionals

Deciding Whether Or Not To Use A Portal Platform

More Than One In Four Firms Are Considering Or Piloting Portals In 2009

by Matthew Brown, Tim Walters, Ph.D., June 18, 2009

It's hard to believe that portals continue to capture such a large amount of investment after 10 years. After all, most products are well beyond version six, and the term "portal" itself often inspires confusion and angst among businesspeople. But Forrester's . . .

For Business Process & Applications Professionals

SharePoint And BI Survey Q&A: The Last Mile To Business Intelligence Users

The Forrester Perspective On SharePoint And Microsoft BI Survey Responses

by Boris Evelson, May 19, 2009

By nature, business intelligence (BI) transforms raw, meaningless data into meaningful, tangible, and actionable information. But successful BI requires multiple components and steps that must be executed in perfect choreography. While the data sourcing, . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

The Critical Role Of A SharePoint Information Architecture

It's A Blank Slate And A Chance To Get It Right This Time

by Leslie Owens, Rob Koplowitz, February 24, 2009

SharePoint buyers expect intuitive navigation, contextual search, and easy administration out of the box. But such benefits depend on how content is structured, labeled, and categorized, and they require a nuanced understanding of how different audiences . . .

For Information & Knowledge Management Professionals

Top Five Information Access Predictions For 2009

by Leslie Owens, January 30, 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in different industries will go separate ways with . . .

For Information & Knowledge Management Professionals

Governing SharePoint In The Enterprise

Using A Framework To Govern SharePoint In ECM Initiatives

by Craig Le Clair, January 9, 2009

SharePoint can provide value to enterprises by supporting new and collaborative ways of working. When deployed effectively, team and community collaboration technology consolidate apps and content that contribute to information overload and context-switching. . . .

For Infrastructure & Operations Professionals

Q&A: SharePoint's Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

by Christopher Voce, November 10, 2008

Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader infrastructure and collaboration offerings and carries complex . . .

For Information & Knowledge Management Professionals

To SharePoint, Or Not, For External Web Site Initiatives

by Stephen Powers, Tim Walters, Ph.D., October 31, 2008

Information and knowledge management (I&KM) professionals have expressed abundant interest in Microsoft Office SharePoint Server — the technology that has a little something for everyone, including document management, search, collaboration, portal, . . .

For B2B Market Research Professionals

The Global Information Management Services Forecast: 2007 To 2012

Business Intelligence Services Dominate A $7.3 Billion Market

by Tim Sheedy, July 31, 2008

Information management solutions are moving to the center of IT strategies as a way of driving IT and business alignment and delivering real and visible value to the business. And wherever there is a hot growth market in IT, there are plenty of IT consultants, . . .

For Information & Knowledge Management Professionals

User-Generated Applications Drive SharePoint Value

But To Maintain Application Reliability And Integrity, You Need To Plan

by Rob Koplowitz, John R. Rymer, July 31, 2008

Defining SharePoint is no easy task. It has components for multiple applications that offer functionality including business intelligence, collaboration, and content management. Beyond application functionality, SharePoint also contains a multilevel development . . .

For Information & Knowledge Management Professionals

SharePoint Shoots For The Cloud

A Perfect Fit For Some, Not So Great For Others

by Rob Koplowitz, July 25, 2008

When is SharePoint not like SharePoint? When it's SharePoint Online, part of Microsoft's recently announced Microsoft Online Services offering. Unlike Microsoft Office SharePoint Server (MOSS) 2007 — a full-blown collaboration platform with collaboration, . . .

For Application Development & Program Management Professionals

Now Is The Time To Determine SharePoint's Place In Your Application Development Strategy

SharePoint Use Is Exploding; How To Get The Most From Its Underlying Platform

by John R. Rymer, Rob Koplowitz, July 16, 2008

As application development managers, you may see Microsoft SharePoint as a collaboration application. But as many shops are discovering, SharePoint is also a development platform that people both inside and outside of IT use to create intranets, outward-facing . . .

For Information & Knowledge Management Professionals

SharePoint Success Will Take a Village

by Rob Koplowitz, Craig Le Clair, June 24, 2008

With the introduction of Microsoft Office SharePoint Server (MOSS) 2007, Microsoft moved SharePoint well beyond its traditional roots in portal and collaboration. SharePoint now includes broad, robust middleware capabilities. Achieving business value . . .

For eBusiness & Channel Strategy Professionals

Payer-Provider Connectivity: How Far Have We Come, And Where Are We Going?

Multipayer Portals Are Emerging As Providers' Preferred Channel

by Carlton A. Doty, June 11, 2008

Payer-provider connectivity remains quite fragmented in the US. As the feds gear up for the inaugural trial of a nascent Nationwide Health Information Network (NHIN) in late 2008, many payers and providers still slog though basic transactional processes . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Information & Knowledge Management Professionals

Give Your Portal Programs A Health Check

by Matthew Brown, April 22, 2008

Enterprise portals have long been essential infrastructure for the information-intensive enterprise. Since their advent in the late 1990s, portals have provided audience-focused access to information and applications for employees, business partners, . . .

For Information & Knowledge Management Professionals

Microsoft Office SharePoint Server (MOSS) 2007 Adoption In A Word: Pervasive  (362 KB PPT)

by April 2, 2008

This data chart uses data from the March 2008 North American And Western European Enterprise Microsoft Office 2007 Adoption Online Survey to examine trends in adoption of Microsoft Office 2007 desktop applications.

For Business Process & Applications Professionals

The Five Top Challenges Information And Knowledge Managers Must Master In 2008

by Connie Moore, Rob Karel, January 30, 2008

Information and knowledge managers are constantly bombarded by new technologies — like RIAs, wikis, blogs, and virtual worlds — or new market trends, such as the recent consolidation in business intelligence (BI). Plus there's the ever-changing organizational . . .

For Information & Knowledge Management Professionals

Single Employee Portal Vision Escapes Many Companies

by Matthew Brown, April 2, 2007

Despite significant investment and 10 years of building employee portals, most large enterprises have failed to realize the vision of a single, unified portal for employees. We recently polled 25 large companies to see if their flame was still burning . . .