For Sourcing & Vendor Management Professionals

Looking Beyond Global Providers For SAP Services

Smaller Providers, Regional, And Industry Specialists Offer Strong Options

by Liz Herbert, November 10, 2009

Firms seeking SAP services expertise often ask if smaller, regional providers and industry specialists can fill their needs. Beyond the global multinational consultancies (MNCs) and leading offshore providers featured in The Forrester Wave™: SAP . . .

For Business Process & Applications Professionals

The State Of ERP 2009: Market Forces Drive Specialization, Consolidation, And Innovation

by Paul D. Hamerman, November 2, 2009

As the enterprise resource planning (ERP) software market struggles against an unprecedented tide of economic woes, strategic opportunities are surfacing for customers. Soft market conditions mean fewer deals for vendors and better deals for buyers of . . .

For Sourcing & Vendor Management Professionals

Best Practices For Selecting And Managing Your Oracle Implementation Provider

Lessons Learned From Oracle Implementation Providers' Clients

by Liz Herbert, September 18, 2009

Forrester surveyed 139 Oracle implementation client references and found that Oracle implementation services buyers were most satisfied with technical expertise and pricing transparency, but rated their providers lower on the effectiveness of their methodology . . .

For Sourcing & Vendor Management Professionals

Outsourcing SAP Operations Expands With Economic Uncertainty

by Bill Martorelli, Liz Herbert, August 17, 2009

Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for implementation services. Diverse offerings now coexist within the marketplace, . . .

For Sourcing & Vendor Management Professionals

European SAP Implementation Providers Are Top Contenders For European Engagements

by Euan Davis, Stephanie Moore, November 26, 2008

Recently, SAP has changed and broadened its product offerings while expanding its relevance to new industries and new buyers. This evolution has fostered increased buyer demand for SAP implementation skills and requirements for more specialized implementation . . .

For Sourcing & Vendor Management Professionals

Health Check For The Software Industry: Software Market Momentum, H1 2008

Is The Financial Crisis The Dawn Of A Technology Depression?

by Stefan Ried, Ph.D., November 20, 2008

The financial crisis is hitting industries across the globe. As a result, the financial industry and other affected industries will clearly spend less on software licenses in 2009 in most regions. But, is this a technology depression comparable with the . . .

For Sourcing & Vendor Management Professionals

Looking Beyond Oracle's Global Partner Network For PeopleSoft Implementation Expertise

by Liz Herbert, October 31, 2008

Many clients ask Forrester to help identify PeopleSoft providers beyond Oracle's Global Partner list for projects ranging from full-scale implementation projects to add-on work, to training, and to upgrades. These other firms demonstrate the ability to . . .

For Sourcing & Vendor Management Professionals

RFP Template For Packaged Application Implementation Services  (122 KB XLS)

by Liz Herbert, October 30, 2008

An RFP template, which will be an attached tool for our website.

For Sourcing & Vendor Management Professionals

Infosys Acquires Axon To Bolster Its High-End SAP Capabilities

Onshore Resources Strengthen Infosys' Global Delivery Capability

by Sudin Apte, Stephanie Moore, September 11, 2008

Infosys Technologies recently announced that it has agreed to acquire UK-based SAP consulting and business transformation boutique, Axon Group. Infosys will pay £407.1 million — approximately $753.1 million — in a deal that should be complete by November . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Australia/New Zealand SAP Implementation Providers, Q2 2008

Accenture Leads Many Excellent Providers

by Tim Sheedy, May 1, 2008

Forrester evaluated seven of the leading SAP implementation providers in the Australia and New Zealand (ANZ) market across approximately 100 criteria and found that Accenture established the leadership position thanks to the breadth, depth, maturity, . . .

Indian SAP Services Scorecard Summary: Infosys Technologies

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Infosys Technologies offers strong capabilities across the SAP implementation and support life cycle. Not only does Infosys have the necessary implementation skills, but Infosys Consulting also uniquely positions the firm for high-value, pre-implementation . . .

Indian SAP Services Scorecard Summary: Tata Consultancy Services

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

In terms of strategy, Tata Consultancy Services (TCS) scores the highest in our evaluation of Indian SAP service providers, primarily because of its close relationship with SAP and its understanding of the market. In addition, TCS is involved in one of . . .

Indian SAP Services Scorecard Summary: Larsen & Toubro Infotech

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

From its inception as a commercialized internal IT organization, Larsen & Toubro (L&T) Infotech has had strong SAP expertise because its parent, Larsen & Toubro, was the first Indian company to implement SAP in 1992. Owing to this heritage, . . .

Indian SAP Services Scorecard Summary: Intelligroup

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Intelligroup is the ultimate offshore SAP boutique. Sixty-eight percent of the firm's revenues come from SAP work, and despite the company's small size, its client list is blue chip all the way. Once Intelligroup deals with the current confusion surrounding . . .

Indian SAP Services Scorecard Summary: Patni Computer Systems

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Patni Computer Systems has strong SAP skills and is particularly strong in SAP new-dimension product areas. The firm tends to have extremely strong customer references and is often considered to be the preferred vendor on multivendor SAP support or implementation . . .

Indian SAP Services Scorecard Summary: Satyam Computer Services

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Of all the Indian SAP services vendors, Satyam Computer Services clearly has the largest and deepest SAP practice at present. Its track record and client references underscore its longtime investment in this area. Satyam will continue to invest in SAP . . .

Indian SAP Services Scorecard Summary: Cognizant Technology Solutions

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Although Cognizant Technology Solutions was late to the SAP market, it has made major inroads in a very short amount of time. This year alone, Cognizant's SAP headcount has doubled, and the company continues to get top marks from its existing SAP customer . . .

The Forrester Wave™: Indian SAP Services, Q4 2005

Evaluation Of Top Indian Service Providers Across 24 Criteria

by Stephanie Moore, Tom Pohlmann, October 21, 2005

This Forrester Wave includes a detailed, customizable data spreadsheet; presentation resources; and in-depth evaluations of the following vendors: Cognizant Technology Solutions, Infosys Technologies, Intelligroup, ITC Infotech, L&T Infotech, Patni Computer Systems, Satyam Computer Services, Tata Consultancy Service, and Wipro

An increasing number of North American and European companies are looking to Indian vendors for SAP implementation and maintenance support. While most of the top-tier and many of the midtier Indian vendors have the requisite functional and technical SAP . . .

Indian SAP Service Providers Scorecard Summary: Wipro

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

Wipro's already strong SAP capability is growing rapidly and provides serious competition for the other top Indian SAP services vendors, particularly when it comes to complex, global projects. In addition, the company continues to build out vertical expertise . . .

Indian SAP Services Scorecard Summary: ITC Infotech India

Key Findings From "The Forrester Wave™: Indian SAP Services, Q4 2005"

by Stephanie Moore, Tom Pohlmann, October 21, 2005

ITC Infotech India is the smallest of the companies profiled in our evaluation of Indian SAP service vendors, but it is qualified to be compared with larger providers on specific types of SAP engagements. ITC Infotech is the 100% IT services subsidiary . . .

Global WAN Services Scorecard Summary: Cable & Wireless

Key Findings From "The Forrester Wave™: Global WAN Services, Q2 2005"

by Brownlee Thomas, Ph.D., May 11, 2005

Cable & Wireless sells managed and unmanaged MPLS/IP VPN services in 115 countries, including via dedicated access to Cable & Wireless-owned MPLS points of presence (POPs) in 35 countries. IP-enabled Frame Relay is offered in 14 more countries, . . .

ERP Services Update: Oracle

by Christine Ferrusi Ross, Bill Martorelli, April 1, 2005

In Forrester's Business Technographics® November 2004 North American And European Benchmark Study, we analyzed the ERP customers' responses to determine if their 2005 services intentions were different than the general population. It turns out that . . .

ERP Services Update: SAP

by Christine Ferrusi Ross, Bill Martorelli, March 30, 2005

IT service providers have a history of providing SAP services, and with good reason — the application has generated millions of dollars in revenues over the years for implementations and management. Given the importance of SAP and the entire category . . .