For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Hourly Rates For Key IT Positions  (530 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Vendor Strategy Professionals

Understanding Today's Demand For IT Services

Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

by Tim Sheedy, Andrew Bartels, August 11, 2009

The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is down less than other categories of IT spending; and . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H2 2008

by Phil Sayer, July 10, 2009

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the 407 that we tracked in H1 2008; however, the total contract . . .

For Sourcing & Vendor Management Professionals

Multisourcing By Alliance: Getronics Uses Partners To Deliver Services Globally To Clients

by Andrew Parker, May 7, 2009

On March 25, 2009, Getronics and six partner firms formally announced the Getronics Workspace Alliance. The group will collaborate to deliver managed desktop services and a range of associated capabilities for enterprise clients. Forrester got the lowdown . . .

For Sourcing & Vendor Management Professionals

IT Infrastructure Market And Services Data  (222 KB PPT)

by Paul Roehrig, Ph.D., April 13, 2009

IT Infrastructure Market And Services Data.

For Vendor Strategy Professionals

EMEA IT Outsourcing Deals: 2008 Review

by Pascal Matzke, March 30, 2009

While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that Forrester recorded, remarkably, the same number of . . .

For Sourcing & Vendor Management Professionals

Shell Signs Megadeals With AT&T, T-Systems, And EDS For Global Network And IT Services

The Three Providers Will Be Shell's Global Strategic IT Suppliers

by Brownlee Thomas, Ph.D., May 16, 2008

On March 31, 2008, Royal Dutch Shell (Shell) announced the signing of three separate agreements with AT&T, T-Systems, and EDS for global IT infrastructure outsourcing and managed network services. The three megadeals have a combined value of approximately . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals: 2007 Review

by Andrew Parker, Caroline Hoekendijk, April 22, 2008

With 341 deals closed and tracked spending of almost €21 billion, 2007 showed a very different picture to 2006. Deal activity forged ahead — 2006 was good for 304 deals — but the overall spend in 2007 lagged by around €9 billion compared with 2006. Infrastructure . . .

For Infrastructure & Operations Professionals

Topic Overview: Help Desk/Service Desk

by Chip Gliedman, April 7, 2008

Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this technology or training can impede business progress. To support . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q4 2007

by Andrew Parker, Caroline Hoekendijk, April 4, 2008

The 113 IT outsourcing deals with a deal value of €10 million or more that Forrester tracked in Q4 2007 represents a major upward shift over the number of deals observed in Q4 2006. Firms evidenced the most appetite for infrastructure services, and seemed . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q3 2007

by Andrew Parker, Caroline Hoekendijk, February 1, 2008

With 73 deals closed for a total deal value of €4.3 billion, Q3 2007 wasn't as successful for IT outsourcing providers as Q3 2006, when €6.5 billion was sold. The biggest — and most unexpected — change came in the strong resurgence of BPO activity. The . . .

For Sourcing & Vendor Management Professionals

EMEA IT Outsourcing Deals, Q2 2007

by Andrew Parker, October 19, 2007

With 84 deals closed and more than €5.8 billion spent, Q2 2007 blew away the results of Q2 2006. Infrastructure services maintained its No. 1 position, but help desk and support services came close this quarter and were one percentage point short of the . . .

For Sourcing & Vendor Management Professionals

Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients

Unlocking Value With Second-Tier Offshore Firms

by Paul Roehrig, Ph.D., September 18, 2007

Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where bigger isn't better. . . .

For Sourcing & Vendor Management Professionals

T-Systems Shows A Smart Service Offering For Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

T-Systems is one of the largest European outsourcers, but it remains mainly focused on serving German clients for remote infrastructure management. The firm still has limited offshore capabilities, but it excels in service management and staff transfer. . . .

For Sourcing & Vendor Management Professionals

EDS Provides Solid Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

EDS's reputation for and experience with infrastructure management helps the firm position itself ahead of all other providers in the remote infrastructure management (RIM) market. EDS's strategy for RIM focuses on a utility-based model, derived from . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European Remote Infrastructure Management, Q3 2007

EDS, CSC, Capgemini, And IBM Global Services Lead The Group Of Providers

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Forrester evaluated leading global, regional, and Indian vendors across 37 criteria with regard to their remote infrastructure management (RIM) services for European clients. The difference between global and regional vendors — once very significant . . .

For Sourcing & Vendor Management Professionals

BT Global Services Excels At The Network Part Of Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With its telecom operator roots, BT Global Services has strong network capabilities. Its dense network of European centers allows the UK provider to operate and manage relationships in close proximity to the client. More offshore and transformation capabilities . . .

For Sourcing & Vendor Management Professionals

Getronics Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Getronics is one of the largest European outsourcers, and it has now digested its acquisitions of RedSiren and PinkRoccade. Getronics continues to cultivate its proximity to clients but is extending its nearshore and offshore capabilities. More flexibility . . .

For Sourcing & Vendor Management Professionals

Atos Origin Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With significant growth in remote infrastructure management (RIM) and a solid base in methodologies and tools, Atos Origin is building its experience and customer base in the European market. The next step in remaining competitive will be to invest in . . .

For Sourcing & Vendor Management Professionals

Capgemini Places A European Imprint On Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Capgemini has created a significant offshore presence. With the acquisition of Kanbay, the firm has now reached a point where it can reap the benefits. Leveraging its Rightshore delivery model in a structured remote infrastructure management (RIM) strategy . . .

For Sourcing & Vendor Management Professionals

CSC's Global Delivery Model Adds Value To Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

This provider has a well-balanced global presence for European remote infrastructure management (RIM) clients. Its strategic positioning of RIM services and its clear road map for value creation and enhancements put the firm among the leaders for RIM . . .

For Sourcing & Vendor Management Professionals

IBM Global Services Makes The Remote Infrastructure Management World Look Small

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

IBM Global Services has a large global footprint, through which the tech giant offers offshore, nearshore, and on-site services — making scale and reach its biggest differentiators in the remote infrastructure management (RIM) market. The company's mature . . .

For Sourcing & Vendor Management Professionals

Infosys Balances Offshore/Nearshore Capabilities For Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

The majority of Infosys' infrastructure services rely on remote delivery. Its solid growth over the past few years has involved expansion in Europe. The company aims to continue this progress according to a clear road map, with plans for geographic growth . . .

For Sourcing & Vendor Management Professionals

TCS Offers A Range Of Offshore And Nearshore Remote Infrastructure Management Services

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Tata Consultancy Services' affiliation with the greater Tata Group allows it to build on established group resources to offer depth and presence across Europe beyond what might be expected, given its limited scale of activity in the region in this service . . .

For Sourcing & Vendor Management Professionals

HCL Offers Dedicated Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Remote infrastructure management (RIM) is one of the business engines for HCL, which showed year-on-year growth of 120% in remote infrastructure services in Europe alone over 2006. The Indian provider has a modest number of delivery and support centers . . .