For Information & Knowledge Management Professionals

For Gen Y, Mobility Trumps Web 2.0 At Work

Workforce Technographics®

by Ted Schadler, November 19, 2009

Gen Y is four times more likely to visit a social networking site at home than they are to use one for work purposes. But if they are unable to bring their Social Computing habits and sensibility to work, Gen Yers can at least use their personal mobile . . .

For Interactive Marketing Professionals

Social Media Marketers: Don't Ignore IM

by Christine Spivey Overby, September 18, 2009

Instant messaging (IM) is one of the most widely used activities among European online users. IM usage is not just restricted to youths and teens but is also popular among older age groups such as 35- to 44-year-olds. IM users are also more active online . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

by Ted Schadler, June 11, 2009

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones cause people to use the mobile Internet, the correlation . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For Information & Knowledge Management Professionals

LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

by Rob Koplowitz, April 30, 2009

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with co-workers. However, the same is rarely true when collaborating . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Infrastructure & Operations Professionals

Take A Close Look At UC Applications

How Vendors Compare On Integrated Messaging, Collaboration, And Presence

by Elizabeth Herrell, January 6, 2009

A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC applications, IT managers can better determine how these applications . . .

For Infrastructure & Operations Professionals

Evaluating UC Vendors On Key Applications

How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing

by Elizabeth Herrell, December 22, 2008

Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that mirror the short-term and long-term goals of your company. . . .

For Infrastructure & Operations Professionals

Will Presence Change How Business Communicates?

by Elizabeth Herrell, September 8, 2008

Presence is a key application supported on unified communications (UC) platforms and has the potential to fundamentally change how business manages workplace communications. UC connects multiple applications with a single user interface and enriches the . . .

For Security & Risk Professionals

Enterprise Instant Messaging Security

by Chenxi Wang, Ph.D., June 25, 2008

Instant messaging (IM) has become an increasingly useful business tool for modern corporations. Businesses are seeing improved productivity with the adoption of IM, which offers a more fluid communication model than both email and voice communication. . . .

For Consumer Product Strategy Professionals

The Unexpected Value Of IMing Teens

Teens Who Use Instant Messaging Are Influential In Their Large Social Networks

by Sally M. Cohen, April 10, 2008

Online North American teens love instant messaging (IM). That's hardly a surprise: 76% of online North American youth between 12 and 17 use IM, more than the 66% that has their own cell phone. Generally, the more active teens are on IM, the bigger their . . .

For Consumer Market Research Professionals

Which Generations Are Doing Mobile Data Activities, 2007  (167 KB PPT)

by Charles S. Golvin, January 4, 2008

What are consumers doing with their mobile phones, besides making calls? How do mobile data activities differ by generation?

For Consumer Market Research Professionals

In Which Online Activities Are Generations Engaging, 2007  (194 KB PPT)

by Charles S. Golvin, January 4, 2008

What are the different generations doing online? How does online engagement of photo, music, video, gaming, shopping, communication, and social computing activities vary across the generations?

For Consumer Market Research Professionals

Technographics® Insight: Which Device Can't European Young Consumers Live Without?  (208 KB PPT)

by Reineke Reitsma, November 19, 2007

If European young consumers have to choose the device they feel they can't live without, the majority selects their mobile. It¿s not just the calling that counts: messaging is more popular than voice conversation, especially for girls. More than 60% agrees . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Instant Messaging, Q4 2007

IBM Leads, Followed Closely By Microsoft

by Rob Koplowitz, October 30, 2007

Forrester evaluated four leading enterprise instant messaging (IM) products across 69 criteria and found that IBM and Microsoft established themselves as Leaders thanks to their overall functionality and robust integration with key technology partners. . . .

For Information & Knowledge Management Professionals

Jabber Is A Leader In Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

Jabber is 100% focused on instant messaging with a strong enterprise user base and a unique focus on carrier-class deployments. Jabber's instant messaging offerings are built on native Extensible Messaging and Presence Protocol (XMPP), and Jabber contributes . . .

For Information & Knowledge Management Professionals

Microsoft Is A Leader In Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

In the fall of 2007, Microsoft released Office Communication Server (OCS) as a major upgrade to its existing Live Communication Server offering. New to OCS are on-premise Web conferencing, videoconferencing, improved presence capabilities, and a host . . .

For Information & Knowledge Management Professionals

IBM Leads Enterprise Instant Messaging With Robust Functionality And Market Presence

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

IBM overhauled the architecture of its enterprise instant massaging offering in the summer of 2006 with the release of Lotus Sametime 7.5. The fundamental repositioning of Sametime as a real-time development platform resonated with the market, and, in . . .

For Information & Knowledge Management Professionals

Jive Software Is A Contender And The Best Open Source Option For Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

Jive Software is a front-runner in open source enterprise instant messaging with Openfire. The offering has thrived in the market as both an open source IM application and a platform for building real-time functionality into new and existing business . . .

For Consumer Market Research Professionals

VoIM Helps Online Teens Stay Connected  (172 KB PPT)

by Sally M. Cohen, July 6, 2007

Teens have added Voice over IM (VoIM) to their arsenal of tools that help them stay connected to their social networks. Many teens who use VoIM today are at the center of large and active networks.

For Consumer Market Research Professionals

European Online Young Consumers Love IM

Businesses Should Start Finding Ways To Engage With Them Via IM

by Joost van Kruijsdijk, June 22, 2007

With nearly nine in 10 European online 12- to 24-year–olds using it regularly, instant messaging (IM) is extremely popular among young consumers. Apart from Germany, MSN dominates the European market, and with its introduction of new services, it will . . .

For Information & Knowledge Management Professionals

It's Not Your Kids' Instant Messaging

IM Takes Its Place At The Business Table

by Rob Koplowitz, April 9, 2007

For a decade and a half, IBM and Microsoft have waged an epic battle for control of enterprise email. That battle is now spilling over into instant communications, such as instant messaging (IM) and Web conferencing. IM is no longer just a way for kids . . .