For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, . . .

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: UC IVR And IP Contact Centers, Q2 2009

by Elizabeth Herrell, April 23, 2009

The landscape for unified communications (UC), interactive voice response (IVR), and Internet protocol (IP) contact centers is talked about constantly. Forrester answered the inquiries of numerous end users from February 2008 to February 2009 on these . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Infrastructure & Operations Professionals

Evaluating UC Vendors On Key Applications

How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing

by Elizabeth Herrell, December 22, 2008

Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that mirror the short-term and long-term goals of your company. . . .

For Infrastructure & Operations Professionals

2008 Contact Center Technology Trends

by Elizabeth Herrell, August 13, 2008

In 2008, contact centers are leaning toward an increased emphasis on self-service and applications that provide greater insight into customer experience. Organizations are also considering how to support their customers more proactively and reach beyond . . .

For B2B Market Research Professionals

North American And European Enterprise VoIP Service Adoption  (166 KB PPT)

by Ellen Daley, July 1, 2008

An overview of North American and European VoIP service adoption

For B2B Market Research Professionals

North American And European SMB VoIP Technologies Adoption  (165 KB PPT)

by Ellen Daley, June 24, 2008

A comparison of VoIP technology adoption in North America and Europe.

For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2008

Business Data Services North America And Europe

by Ellen Daley, June 13, 2008

This document gives highlights of an extensive data set collected across North America and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2008. Hot topics include mobility, unified . . .

For Infrastructure & Operations Professionals

Top Trends Shaping Enterprise Communications

How To Plan For The Next Five Years

by Elizabeth Herrell, May 13, 2008

Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new capabilities that facilitate business communications and . . .

For Sourcing & Vendor Management Professionals

The Worrisome State Of Canadian Business Telecoms Competition

by Brownlee Thomas, Ph.D., November 14, 2007

If TELUS and Bell Canada had merged, Canadian enterprises and SMBs would have seen competitive choices for telecom services shrink dramatically. As new IP services mature during the next three years and demand ramps up, business telecom services buyers . . .

For Infrastructure & Operations Professionals

2007 Survey: Strong Growth For IP Telephony

Spending Plans Increase As Adoption Continues

by Elizabeth Herrell, August 14, 2007

Forrester interviewed 516 landline voice decision-makers in North America and Europe and found that enterprises plan to increase budgets for IP telephony (IPT) or IP PBX systems and services during 2007. This is not surprising. New shipments of IPT outpaced . . .

For Vendor Strategy Professionals

The State Of North American Business Customer Adoption Of IP Telephony And VoIP In 2007

Suppliers Hold The Key To Stimulating Customer Adoption

by Lisa Pierce, July 18, 2007

In 2007, North American enterprises and small and medium-size businesses are continuing to deploy many VoIP technologies and services, but overall year-over-year growth is modest in many cases. Use of and interest in managed VoIP and IP telephony services . . .

Large Canadian Financial Firms See Value In Managed IP Services

Bell Canada's Proactive Approach Defines Its Leadership

by Brownlee Thomas, Ph.D., December 18, 2006

Financial services firms often are earlier adopters of new communications technologies than most firms. This is clearly the case in Canada, where several of the country's largest banks, investment groups, and insurance companies are deploying MPLS wide-area . . .

For Infrastructure & Operations Professionals

Unified Communications: What You Need To Know

Evaluating Providers And Products For SIP-Based Business Solutions

by Elizabeth Herrell, November 9, 2006

Unified communications (UC) has become the inclusive name for a converging set of voice, data, and video infrastructure services that integrate with common business applications to reduce typical communication bottlenecks. UC link communication technologies . . .

For Infrastructure & Operations Professionals

Challenging Times For Siemens Communications' Enterprise Networks

But The HiPath 8000 Should Have A Secure Future

by Phil Sayer, September 5, 2006

Siemens AG has announced that its loss-making Enterprise Networks business (EN), which is part of its Communications Division (aka Siemens Com), is up for sale. The HiPath 8000 is the flagship product of the business and is the focus of Siemens' strategy . . .

Evolving Approaches To IPT Security

by Paul Stamp, Laura Koetzle, July 18, 2006

Naysayers have long raised the specter of insecure, unreliable voice calls as reasons for avoiding IP telephony (IPT). As usual, the skeptics do have a point: Thanks to immaturities in signaling protocols like SIP, implementing IP telephony brings with . . .

For Infrastructure & Operations Professionals

Enterprise IP Telephony Plans In 2006

Enterprises Indicate Strong Adoption Plans

by Elizabeth Herrell, June 8, 2006

In March 2006, Forrester surveyed 714 landline decision-makers at North American and European enterprises about their approach to IP telephony (IPT). Forty-five percent of enterprises surveyed have deployed or are deploying IPT, with another 30% evaluating . . .

Topic Overview: VoIP

by Maribel D. Lopez, June 6, 2006

Voice over IP (VoIP) allows consumers to make voice calls over their broadband connection using a regular phone with an adaptor, an IP phone, or a PC with a headset. Despite the industry hype, less than one-quarter of North American and European households . . .

The Four Stages Of Enterprise Managed IP Communications

Service Provider Process Automation Is The Key To Managed IP Communications

by Phil Sayer, May 5, 2006

European service providers are promising "on demand" pricing models for managed IP communication services to enterprises. Forrester spoke with 21 service providers vying for position in this emerging market, reinforcing our view that enterprises adopt . . .

For Infrastructure & Operations Professionals

How To Justify IP Communications Costs

New Approaches To Determine ROI For IP Communications

by Elizabeth Herrell, February 28, 2006

Many companies miss the real value of IP communications — because they struggle to justify network build-out costs and the added services required for system implementation and management. What should they also focus on? The benefits of emerging IP technologies, . . .

Telephone Cost Reduction Without The Hype

Enterprise Mobility Solutions That Help Remote Workers

by Larry Velez, January 3, 2006

The growing remote workforce is compounding the current complexity of the enterprise telecom estate. The arrival of cheap Internet telephony services from ISPs meets the needs of the workforce on the surface, but hidden costs diminish any value gained. . . .

For Infrastructure & Operations Professionals

Microsoft Acquires media-streams.com

It Enriches Its Live Communications Server With New Communication Functions

by Larry Velez, November 7, 2005

Microsoft has acquired Switzerland-based media-streams.com to add a broad set of communication functions to its Live Communications Server. To succeed, Microsoft will need to educate end users, clearly define its target market segment, and avoid competitive . . .

For Infrastructure & Operations Professionals

IP Communications Adoption In Europe

by Larry Velez, October 7, 2005

Large European enterprises' adoption of IP communication applications remains muted, according to Forrester's Business Technographics May 2005 North American And European Network And Telecommunications Benchmark Study. Half the companies we surveyed don't . . .

Obstacles To Migrating To New Telecom Services

Lessons Learned From Early US Adopters Of MPLS VPNs, IP Telephony, And VoIP

by Lisa Pierce, September 20, 2005

Results from Forrester's May 2005 survey of 652 US enterprises shows that the experience of early telecom adopters provides both later adopters and suppliers with important lessons. US organizations that have fully deployed new telecom technologies like . . .