For Infrastructure & Operations Professionals

The Low-Hanging Fruit That Service Operations Teams Should Consider Now

by Evelyn Hubbert, November 13, 2009

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. . . .

For Infrastructure & Operations Professionals

Q&A: IT Asset Disposition

What Infrastructure And Operations Professionals Should Know When Disposing End-Of-Life IT Assets

by Doug Washburn, Onica King, October 30, 2009

While all organizations dispose of IT equipment in some way, IT asset disposition (ITAD) has long been an afterthought. But recent changes — from increasing data security and environmental regulations to firms seeking opportunities to reduce costs and . . .

For Infrastructure & Operations Professionals

UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

Findings From The UK Green IT 2009 Conference, May 2009

by Onica King, Doug Washburn, October 2, 2009

Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil, financial drivers and efficiency gains are still the core motivation . . .

For Infrastructure & Operations Professionals

Role Overview: IT Asset Life-Cycle Manager

Reporting To Both IT And Business

by Evelyn Hubbert, September 25, 2009

The effective and efficient implementation of an IT asset life-cycle management (ITALM) program requires an approach that is disciplined enough to enable the entire organization to maximize the value of its IT assets over the entire asset life cycle. . . .

For Vendor Strategy Professionals

Key Takeaways For IT Asset Life-Cycle Management

The Recent Forrester Wave™ Separates IT Asset Life-Cycle Management Vendors In A Cloud From The Rest

by Peter O'Neill, August 19, 2009

We published a Forrester Wave™ on IT asset life-cycle management (ITALM) in April 2009. It has generated a lot of interest in the topic among users and some interest among vendors. Users are downloading the Wave tool and adjusting the criteria weightings . . .

For Infrastructure & Operations Professionals

Market Overview: Client Management Suites

Evolving Computing Market Shifts Focus To Security And Virtualization

by Natalie Lambert, July 29, 2009

Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before. This is leading to an architectural shift, one that moves . . .

For Infrastructure & Operations Professionals

TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

by Doug Washburn, June 12, 2009

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are financially motivated, exposing opportunities for cost . . .

For Vendor Strategy Professionals

Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

by Jean-Pierre Garbani, May 13, 2009

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients and of the activity surrounding a given subject matter. . . .

For Vendor Strategy Professionals

Market Overview: IT Financial Management Software

The Time Is Right For More Cost Transparency In IT

by Thomas Mendel, Ph.D., Peter O'Neill, May 7, 2009

As IT continues to morph into business technology, it increasingly gets the same treatment and is subject to the same expectations as any other business operation. Some of the most pressing needs in this respect are clearly measured, continuous process . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

CA And BMC Software Top The Leaders' Stack, With HP And IBM Close Behind

by Evelyn Hubbert, April 10, 2009

In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their excellent product vision. HP is a leader due to its balanced . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: IT Asset Life-Cycle Management, Q2 2009

by Evelyn Hubbert, April 10, 2009

IT asset life-cycle management (ITALM) is a requirement for many goals the modern IT organization is pursuing. Without adequate ITALM tools and processes, key initiatives like moving to informed, process-oriented management, addressing compliance and . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Green IT, Q1 2009

by Doug Washburn, Onica King, February 10, 2009

Green IT awareness and action are on the rise. In 2008, Forrester received 130 inquiries from IT end user professionals on green IT, the majority of which focused on benchmark data — such as quantifiable benefits and meaningful metrics — and identifying . . .

For B2B Market Research Professionals

Green IT Awareness And Adoption By Region, Q4 2008  (274 KB PPT)

by Christopher Mines, January 8, 2009

Global firms report on their awareness and adoption of green IT practices.

For Infrastructure & Operations Professionals

Cover Your Assets: Use IT Asset Life-Cycle Management To Control IT Costs

by Evelyn Hubbert, December 24, 2008

The current economic situation has been very discouraging — to say the least. As the economy continues to show signs of downsizing, it's reasonable to say that the cost of conducting business is a very important category that businesses need to look at. . . .

For Infrastructure & Operations Professionals

UK Organizations Focus On IT Infrastructure In The Drive To Go Green

Findings From The UK Green IT 08 Conference & Exhibition, May 2008

by Doug Washburn, September 17, 2008

IT professionals and line-of-business managers across a range of industries met at the UK Green IT 08 Conference & Exhibition in May to discuss the implications of operating in a business environment increasingly shaped by environmental concerns. . . .

For Sourcing & Vendor Management Professionals

IT Assets And EU E-Waste Legislation

Shaping Sourcing Service Agreements Around WEEE

by Euan Davis, May 20, 2008

The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country legislates for WEEE differently, and current legislation primarily . . .

For Infrastructure & Operations Professionals

Five Green IT Trends That Will Impact The IT Infrastructure And Operations Professional

by Galen Schreck, March 26, 2008

Infrastructure and operations professionals should take early steps in 2008 to prepare for an increased business focus on green IT. There's a growing environmental movement across technology vendors, customers, and investors that will put pressure on . . .

For CIOs

Creating The Green IT Action Plan

CIOs Should Plan Comprehensively And Act Incrementally

by Christopher Mines, October 19, 2007

Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations, but they are often unsure how to proceed. IT organizations should start by crafting an action plan for implementing green IT principles.

For Infrastructure & Operations Professionals

Knowledge Management For Business Service Management

You Need An Asset Database And A CMDB

by Evelyn Hubbert, Peter O'Neill, October 16, 2007

Forrester sees an effective IT asset management (ITAM) system as a prerequisite for establishing business service management. The reason is simple: If you don't know your IT estate, you cannot build and support sophisticated service levels. Nor can you . . .

For Technology Product Management & Marketing Professionals

The IT Asset Management Software Market

The Foot In New Doors For Many IT Service Management Vendors

by Peter O'Neill, June 8, 2007

The IT asset management (ITAM) software market is a high-growth segment within the IT management software market — thanks to increased buyer attention and energized vendors recognizing that ITAM is a strong leadership project in new business opportunities. . . .

For Security & Risk Professionals

GRC Should Take The Lead In Green Business

by Michael Rasmussen, Chris McClean, May 11, 2007

Assertions of green business practices are sprouting up across organizations, which then promote these pursuits as part of good corporate social responsibility (CSR). Customers, investors, and regulators are starting to increase their scrutiny of these . . .

For Technology Product Management & Marketing Professionals

Tapping Buyers' Growing Interest In Green IT

by Christopher Mines, May 10, 2007

Forrester's initial survey of IT sourcing and operations professionals reveal that most are unaware of vendors' efforts to design and market more environmentally responsible products and services. Many are aware, however, of IT's rising energy consumption . . .

For Technology Product Management & Marketing Professionals

The Greening Of IT

by Christopher Mines, Frank E. Gillett, April 19, 2007

Environmental responsibility is emerging as an important topic for corporate IT organizations and their technology suppliers. This report outlines the key drivers of green IT and the range of green imperatives taking hold in the design, manufacture, operation, . . .

For Infrastructure & Operations Professionals

IT Asset Management: IT Asset Sourcing And Fulfillment Best Practices

by Norbert Kriebel, February 12, 2007

From the point of view of an IT asset, sourcing and fulfillment is a one-time activity that marks the beginning of its life cycle in an organization. In the best case, the asset will serve a long and fruitful life and eventually be removed from the organization . . .

IT Asset Management: Giving Shoes To The Cobbler's Children

by Norbert Kriebel, September 19, 2006

For the past decade, IT organizations have been deploying critical business applications to enable other business divisions and executive management to better control and manage business processes, applications, and operations. While IT has focused on . . .