For Infrastructure & Operations Professionals

The Low-Hanging Fruit That Service Operations Teams Should Consider Now

by Evelyn Hubbert, November 13, 2009

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. . . .

For Application Development & Program Management Professionals

Global Workforce Planning Through 2016: How Population Shifts Will Affect The Supply Of IT Skills

by Phil Murphy, October 26, 2009

The size and composition of the global workforce is changing, and the changes will affect IT professionals and business leaders in diverse ways. Population experts debate generational differences in work styles and work ethics and whether careers that . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Business Process & Applications Professionals

Business Process And Applications Pros Should Embrace Informal Learning Methods

by Sharyn Leaver, February 9, 2009

Continuously building knowledge is critical to improving the quality of your workforce, which is necessary now more than ever. But uncertain economic times mean human resources (HR) professionals face difficult decisions around managing the workforce . . .

For Information & Knowledge Management Professionals

Informal Methods Challenge Corporate Learning

Learning Organizations Must Incorporate Informal Tools Into Their Total Learning Programs

by Claire Schooley, November 12, 2008

There is a new employee learning paradigm. The formal course with multiple lessons is still around and will always have a place in the learning hierarchy, but informal learning with "knowledge on-the-go" is already here — and it's getting stronger. With . . .

For Information & Knowledge Management Professionals

Knowledge Continuity: The Next Information Workplace Frontier

by Rob Koplowitz, November 4, 2008

The Information Workplace (IW) is moving from a vision to reality. The convergence of portals, collaboration, content management, productivity, and line-of-business applications is gaining momentum and driving real business value. Even better, the IW . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 For Collaboration

Wikis And Social Networks Are Ready To Deliver High Value To Your Enterprise, Q4 2008

by Gil Yehuda, November 3, 2008

No longer new, Web 2.0 technologies solve problems that enterprises have today — but most have not yet used these tools to anywhere near their potential. Waiting for tools to mature seems prudent, but if you wait too long, employees may create their own . . .

For Vendor Strategy Professionals

Tapping The Wisdom Of Experts

The Practice Of Expert Sourcing Will Organize The Way The World Innovates

by Chris Townsend, September 29, 2008

Corporate use of Innovation Networks is rapidly expanding as many fast followers adopt them. The result? Organizations are now managing diversified portfolios of innovation sources that include not only in-house engineers and product managers but also . . .

For Vendor Strategy Professionals

Tech Horizons: What The Startup Xobni Teaches Tech Vendors About Innovation

The Company Scores A Win With A Simple Improvement To Microsoft Outlook

by Chris Andrews, July 16, 2008

The San Francisco-based startup company Xobni offers personal computer users a free plug-in to Microsoft Outlook that adds improved functionality and social networking capabilities to the popular email program. The company is notable for the simplicity . . .

For Information & Knowledge Management Professionals

"Facebook For The Enterprise": Catchy PhraseOr A Strategy For Collaboration?

Progressive I&KM Pros Will Harness Network Links For Business Benefit

by Matthew Brown, July 8, 2008

Can "Facebook for the Enterprise" solve real business problems inside a company? Maybe, but not with a naïve strategy based on a network of professional "friends." Still, Forrester has unearthed a handful of innovative companies building corporate social . . .

For Consumer Market Research Professionals

A Consumer Market Researcher's Introduction To Reinventing The Corporate Library

by Ted Schadler, June 27, 2008

Consumer market research professionals have a lot in common with corporate librarians: Both are responsible for putting information in the hands of decision-makers. A new report by Forrester is a must-read for any market researcher struggling to manage . . .

For Information & Knowledge Management Professionals

Best Practices: Reinventing The Corporate Library

by Leslie Owens, May 20, 2008

Knowledge workers and the companies they work for will only thrive if they have the best information. People have been lulled into thinking that there are just two places where information exists: somewhere in the enterprise or on the consumer Web. They're . . .

For Information & Knowledge Management Professionals

Case Study: Deere & Company Library Integrates With The Business And Quantifies Its Impact

by Leslie Owens, May 20, 2008

Many corporate libraries face extinction because they are out of step with business needs and out of the loop with their potential customers. To overcome this challenge, Deere & Company's library team hired a professional with a business background, . . .

For Information & Knowledge Management Professionals

The Workforce Is Changing; What Are You Doing About It?

by Claire Schooley, March 4, 2008

The oldest of the 78 million US Baby Boomers are now reaching retirement age. Some will want to keep working — either full- or part-time — and others will have no other economic choice. But the vast majority will leave the workplace, creating a management . . .

For Information & Knowledge Management Professionals

Information Classification Must Reach Beyond Knowledge Management

There Are Many Faces Of Information Classification

by Paul Stamp, Barry Murphy, Stephanie Balaouras, October 2, 2007

Information and knowledge management (I&KM) professionals incorrectly assume that information classification is all about making information easier to find. This narrow vision ignores other critical reasons for classifying information — such as ensuring . . .

For Consumer Market Research Professionals

Firms Use Wikis Mostly For Knowledge Management  (125 KB PPT)

by G. Oliver Young, July 12, 2007

This data chart explores the level of investment of US companies in wikis, as well as the reasons why companies have decided to invest - or not invest - in wikis. The data comes from a Q2 2007 survey of IT decision-makers at US companies.

For B2B Market Research Professionals

The Application Knowledge Deficit  (118 KB PPT)

by Phil Murphy, April 2, 2007

This data chart provides information about how IT organizations manage information about applications and about how programmers learn information about those applications.

For Information & Knowledge Management Professionals

Social Computing Upends Past Knowledge Management Archetypes

by Matthew Brown, March 8, 2007

When knowledge management (KM) practices, tools, and architectures burst onto the scene in the mid-1990s, they looked a lot like the old economy businesses that built them, hierarchical and workflow-driven. Now, Social Computing tools are flattening those . . .

For Information & Knowledge Management Professionals

Knowledge, Learning, And Work Unite!

Formal And Informal Learning Help Workers Do Their Jobs

by Claire Schooley, February 14, 2007

A new generation of learning is here. Today, employees are working in a very fast-paced environment. They need learning that is immediate, relevant, and in the context of their work. The course approach — made up of multiple, sequential half-hour lessons . . .

For Information & Knowledge Management Professionals

Expertise Location: Your Next Frontier

Getting Knowledge Workers The Expertise They Need

by Matthew Brown, October 2, 2006

Expertise location — the weaving together of diverse content applications to allow knowledge workers to share and receive expertise they need — has great promise in sectors like law, enterprise software, professional services, securities research, and . . .

For Information & Knowledge Management Professionals

Untethering Information Workers: Rethinking Workplace Location And Layout

by Erica Driver, July 11, 2006

Organizations interested in developing a collaborative culture must look beyond people, process, and technology to include social context — a vitally important element when designing the physical work environment. Physical work environments and workplace . . .

For Information & Knowledge Management Professionals

The Retiring Workforce Is Creating A Knowledge Void In Government And Regulated Industries

by Claire Schooley, May 20, 2005

The large number of senior employees now reaching retirement age is a serious concern to many organizations with highly skilled workers who have built their expertise through years of on-the-job training. Industries now facing this problem are government, . . .

For Information & Knowledge Management Professionals

Reversing The Aging Work Force Crisis

IBM's w3 Intranet Sharpens Its Corporate Memory

by Laurie M. Orlov, September 30, 2004

It comes as no surprise that the baby boom population bulge is approaching retirement age. Large and small firms, and state and local government agencies alike, are alarmed at the prospect of so many seasoned employees walking out the door, taking their . . .

For Information & Knowledge Management Professionals

When You Say "Knowledge Management" What Do You Mean?

by Laurie M. Orlov, August 20, 2004

The rubric of knowledge management is as vague and hyped today as business process re-engineering was during the 1990s. Too broad to be meaningful, too encompassing for projects to be successful, and too subject to interpretation by vendors and consultants . . .

For Information & Knowledge Management Professionals

Don't Bother Looking for a Knowledge Management Market

by Daniel W. Rasmus, September 29, 2003

Although knowledge-related technologies exist, knowledge management should be seen as a practice or discipline, not a market, and, therefore, must be viewed as a conceptual umbrella for a number of markets that do not necessarily share vendors.