For Information & Knowledge Management Professionals

Smartphones And Telecommuting: Workforce Technology Adoption 2009

Workforce Technographics®

by Ted Schadler, October 20, 2009

There is pent-up demand for smartphone support. Today, only 11% of US information workers (iWorkers) use a smartphone at work, but nearly three times that many say that they use their own mobile phones for work. The logic is clear: Smartphones and laptops . . .

For Technology Product Management & Marketing Professionals

Rewrite The Netbook Story For Business Technology Buyers

Position Netbooks For Business Use — Especially In Emerging Markets

by Jennifer Belissent, Ph.D., October 9, 2009

For a device that originated in the concept of the $100-laptop, the netbook certainly hasn't been fully marketed to emerging markets. Nor have firms really marketed netbooks for serious business use. Netbooks have become known as companion devices for . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Sourcing & Vendor Management Professionals

Mobility User Profiles, Apps, And Devices  (98 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role (mobile applications supported) and mobile devices by role . . .

For Infrastructure & Operations Professionals

Bring Your Own PC Reinvents The Corporate PC: A Citrix Systems Case Study

by Natalie Lambert, July 8, 2009

Bring your own PC (BYOPC) programs are becoming increasingly popular for today's businesses. Why? Because they allow individuals to work from the device of their choice, which not only increases employee satisfaction but also lowers IT costs. Getting . . .

For Vendor Strategy Professionals

The Personal Cloud

How Individual Computing Will Shift From Being Device-Centric To Information-Centric

by Frank E. Gillett, July 6, 2009

The personal computing experience is complex and challenging, as individuals wrestle with multiple personal computers (PCs) and online services to manage an increasingly diverse set of information. Existing technologies for online information synchronization, . . .

For Sourcing & Vendor Management Professionals

Why Sourcing Professionals Need To Get Aggressive With "Bring Your Own PC" Programs

IT Initiatives To Allow Self-Provisioned Devices Could Cause Big Headaches For Sourcing Professionals Who Don't Get Involved Early

by Christine Ferrusi Ross, March 25, 2009

Bring your own PC programs are gaining a lot of interest with infrastructure groups today. Why? Because the idea of lower IT costs, less complaints from employees, and overall less conflicts with the business are too much to overlook. Today's employees . . .

For B2B Market Research Professionals

PC Budgets And Operating Systems  (184 KB PPT)

by Benjamin Gray, Frank E. Gillett, February 27, 2009

Firms report on their budget for PC purchases and operating sytems.

For B2B Market Research Professionals

The State Of Emerging SMB Hardware Trends: 2008 To 2009

Business Data Services North America And Europe

by Frank E. Gillett, February 27, 2009

This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3 2008. Hot topics include server virtualization, cloud computing, . . .

For B2B Market Research Professionals

The State Of Emerging Enterprise Hardware Trends: 2008 To 2009

Business Data Services North America And Europe

by Frank E. Gillett, February 27, 2009

This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3 2008. Hot topics include server virtualization, green IT, . . .

For Marketing Leadership Professionals

On-The-Go Broadband, 2008 To 2013

Small Screen Will Deliver Critical Mass Interactive Audience In 2010

by David Card, January 20, 2009

Road warriors with laptops can already tap into Wi-Fi hotspots and other broadband networks for rich Internet-delivered experiences. Meanwhile, US mobile phone users are only just beginning to do anything other than calling or texting. But that's starting . . .

For Infrastructure & Operations Professionals

Is Your Laptop Rugged Enough?

Panasonic And General Dynamics Itronix Push Rugged Laptops To New Extremes

by Benjamin Gray, July 22, 2008

As IT operations professionals segment their mobile users, it's important to include work environments and travel schedules in the mix. While it might involve only a small percentage of employees for most enterprises, some workers demand laptops that . . .

For Infrastructure & Operations Professionals

Forrester TechRadar™: Enterprise Mobility Infrastructure, Q3 2008

Infrastructure And Services Converge To Make The Workplace Place-Agnostic

by Chris Silva, July 14, 2008

Enterprises see mobility as a top priority and seek to provide more mobility support to employees, implement solutions that provide seamless movement between networks, and formalize mobile policies. However, simply making mobility a key success goal is . . .

For Technology Product Management & Marketing Professionals

The PC Purchase Process For SMBs

Tech Marketers Should Develop New Offerings Based On The State Of The PC

by Benjamin Gray, April 25, 2008

PC manufacturers worldwide are turning their attention to new growth opportunities. After commoditizing the enterprise market, their next logical progression downmarket is to small and medium-size businesses (SMBs). Although SMBs have always been an important . . .

For Infrastructure & Operations Professionals

The Benefits And Tradeoffs To Single-Sourcing PCs

Seventy-One Percent Of Enterprises Already Do It; Should Yours?

by Benjamin Gray, February 13, 2008

With your team already likely balancing server, storage, and data center consolidation projects, IT consolidation is going to be a key trend for you as infrastructure and operations professionals in 2008. But how relevant is it for PCs? It turns out, . . .

For Infrastructure & Operations Professionals

Key Device Trends That Will Shape Enterprise Mobility In 2008

by Benjamin Gray, Chris Silva, February 11, 2008

For IT professionals, 2008 is shaping up to be an interesting year in the enterprise mobility space. We will witness companies: 1) push the mobile work style down to unprecedented numbers of employees; 2) balance security and management against usability . . .

For Infrastructure & Operations Professionals

Forrester TechRadar™: Enterprise-Class Mobile Devices And Management Solutions, Q1 2008

Mobile Device Evolution Outpaces Management Capabilities

by Benjamin Gray, January 31, 2008

Today's mobile workforce is vast, which means that businesses get faster, better-informed decisions and employees get more flexibility in how and where they work. As mobile networks become more ubiquitous and devices shrink, there's no end in sight to . . .

For Infrastructure & Operations Professionals

How Enterprise Buyers Rate Their PC Suppliers And What It Means For Future Purchases

The State Of The Enterprise PC — 2007 And Beyond

by Benjamin Gray, November 12, 2007

Forrester's Q3 2007 Business Data Services study of 565 PC decision-makers at North American and European enterprises revealed a dichotomy in the enterprise PC market. On one hand, buyers are thrilled with the basics like product features, quality, and . . .

For Technology Product Management & Marketing Professionals

Dell's Positioning Is Balanced But Weak On Business Technology

Vendor Positioning Review: Hardware Vendor Summary, Q3 2007

by Norbert Kriebel, November 7, 2007

Dell's product strategy is to target the high-volume systems infrastructure needs of IT managers. While this has proven to be a revenue-rich strategy for Dell — it has the strongest financial performance of the four vendors we examined — the company faces . . .

For Technology Product Management & Marketing Professionals

IBM's Positioning Is Out Of Alignment

Vendor Positioning Review: Hardware Vendor Summary, Q3 2007

by Norbert Kriebel, November 7, 2007

IBM's corporate positioning is among the most business technology (BT)-oriented of the vendors we reviewed. Its corporate advertising, Web site, and sales structure are designed to address the needs of business decision-makers. Even its tagline, "What . . .

For Vendor Strategy Professionals

Vendor Positioning Review: Hardware Vendors, Q3 2007

by Norbert Kriebel, October 19, 2007

Forrester evaluated four of the top hardware vendors across 15 criteria and three product domains to determine how they are positioning themselves on the continuum between information technology (IT) and business technology (BT). We found that Cisco leads . . .

For Infrastructure & Operations Professionals

The Universe Of Corporate PC Backup Options

Protecting The Corporate PCs Is As Important As Protecting Servers

by Stephanie Balaouras, Natalie Lambert, October 16, 2007

Some of the most valuable information in the company actually resides on individual PCs — not just on well-protected servers in the data center. A lost or damaged PC, a failed disk drive, or even just an accidental deletion can lead to lost revenue, lost . . .

For B2B Market Research Professionals

Enterprise Laptop Customer Satisfaction, 2007  (136 KB PPT)

by Benjamin Gray, Frank E. Gillett, September 11, 2007

This data chart presents results from Business Data Services that show how laptop vendors fare in different aspects of customer satisfaction.

For Infrastructure & Operations Professionals

Answering 10 Of The Most Frequently Asked Corporate PC Configuration Questions

Windows Vista And Office 2007 Plans Affect Enterprise Buying Criteria

by Benjamin Gray, August 6, 2007

The PC market is going to heat up in mid-2008 with wider-scale deployments of Windows Vista and Office 2007 into the corporate environment. Today, we are experiencing the long tail-end of the most recent corporate PC refresh cycle as desktop operations . . .

For Infrastructure & Operations Professionals

Redefining Enterprise Mobile Devices

Key Questions For IT To Answer To Guide The Selection Of The Right Solution

by Benjamin Gray, January 29, 2007

With more and more enterprises going mobile, businesses will see a rapid increase in the number of mobile devices introduced to their employee populations in the coming years. The good news for IT operations professionals is the diverse range of mobile . . .