For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

by Phil Sayer, October 30, 2009

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Managed Global MPLS Services, Q4 2009

AT&T Leads On Strategy And Market Presence; Orange Has The Best Service Offer

by Brownlee Thomas, Ph.D., October 27, 2009

In Forrester's 54-criteria evaluation of nine managed global MPLS service providers, the Leaders included AT&T, BT Global Services, Orange Business Services, and Verizon Business. AT&T had the highest scores in both strategy and market presence, . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For Sourcing & Vendor Management Professionals

Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures

by Brownlee Thomas, Ph.D., June 29, 2009

The global economic recession is extracting a heavy toll on enterprise IT budgets. As a result, sourcing and vendor management executives at multinational firms responsible for network and telecommunications (N&T) are looking for improved flexibility . . .

For Infrastructure & Operations Professionals

The Recession Will Accelerate European Ethernet Services Adoption

The European Outlook For Ethernet Services In 2009

by Phil Sayer, May 19, 2009

The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and revenues will also grow in 2009, but will be outpaced . . .

For Sourcing & Vendor Management Professionals

Deriving Value From Global Managed Network And Telecom Services

Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner

by Brownlee Thomas, Ph.D., February 11, 2009

Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the anticipated multiyear global economic recession. Sourcing . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: MPLS In The United States, Q1 2009

by Lisa Pierce, January 30, 2009

In the US, enterprises are steadily moving off legacy WAN services like frame relay (FR) and asynchronous transfer mode (ATM) and onto IP-based services like multiprotocol label switching (MPLS). This is reflected in the WAN-related inquiries Forrester . . .

For Infrastructure & Operations Professionals

Remote And Small Site Access In The US: A Look At Six Alternative Service Providers

AuBeta, Hughes Network Systems, IVANS, MegaPath, New Edge Networks, And PAETEC

by Lisa Pierce, January 15, 2009

Forrester clients whose network operations span a large number of small or remote locations often express interest in using providers other than AT&T, Qwest Communications, Sprint, or Verizon Business. They want to evaluate the capabilities of alternative . . .

For Infrastructure & Operations Professionals

The State Of Managed MPLS Service SLAs In 2008: Enterprise Requirements Must Define Performance

by Lisa Pierce, October 28, 2008

When outsourcing a WAN, it's important to ensure that the providers your company is considering have the demonstrated experience to meet or exceed all of your specific performance requirements. But today's IT infrastructure and operations (I&O) managers . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Domestic North American Managed MPLS Services, Q4 2008

It's A Horse Race For First Place In Each Market

by Lisa Pierce, Brownlee Thomas, Ph.D., October 14, 2008

In Forrester's 48-criteria evaluation of seven US and three Canadian domestic managed multiprotocol label switching (MPLS) services providers, we found that the largest national facilities-based telecommunications service providers in each market — . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption in Europe: 2008

Ethernet And Internet VPNs Outstrip MPLS In Popularity

by Phil Sayer, September 19, 2008

The migration from legacy data services to IP-based wide-area network (WAN) services in Europe is now largely complete, led by the largest multinational firms. Over the past year we have seen a 20% reduction in the number of enterprises that have no plans . . .

For B2B Market Research Professionals

North American And European Enterprise Landline Service Adoption  (155 KB PPT)

by Ellen Daley, July 1, 2008

An overview of North American and European enterprise landline service adoption

For Sourcing & Vendor Management Professionals

Forrester's 2008 Outlook On US Enterprise-Class Landline Service Prices

by Lisa Pierce, June 12, 2008

In 2008, clients will find it possible to obtain lower prices on some services, such as Ethernet and multiprotocol label switching (MPLS), but only if they do their fair share of due diligence. Customers with heavy intrastate calling volumes may find . . .

For Sourcing & Vendor Management Professionals

Shorthand For Evaluating WAN Technologies: IP VPNs Versus MPLS Versus Ethernet

by Lisa Pierce, May 21, 2008

To support intersite connectivity, enterprises are in the midst of migrating from legacy services like private line, Frame Relay (FR), or asynchronous transfer mode (ATM) to IP (Internet protocol)-based services. Based on key requirements like performance, . . .

For Sourcing & Vendor Management Professionals

European Telecom Operator Managed Services Deals Survey: H2 2007

by Phil Sayer, May 20, 2008

Forrester's fourth survey of managed services contracts signed by telecom service providers takes the lid off 177 European service deals sealed in the second half of 2007. The number of deals was up significantly from the 120 that we tracked in H1 2007, . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European WAN Services, Q2 2008

COLT, Orange, And Verizon Lead In Services; BT Leads In Market Presence

by Phil Sayer, April 11, 2008

In Forrester's 62 criteria evaluation of 12 European MPLS-based WAN service providers, we found that COLT Telecom, Orange Business Services, and Verizon Business led the pack with the best overall combination of current offering and strategy. We ranked . . .

For Sourcing & Vendor Management Professionals

Indians Take Aim At The Global Telecom Market

Two Conglomerates Form Tata Communications And Reliance Globalcom

by Brownlee Thomas, Ph.D., March 28, 2008

Two Indian conglomerates — Tata Group and Reliance Industries — recently announced rebranding and additional investments in their respective international telecom units in order to aggressively grow their business in the global telecom market. Tata Group . . .

For Sourcing & Vendor Management Professionals

MNCs Will Embrace IP Convergence In 2008

by Brownlee Thomas, Ph.D., January 22, 2008

In 2008, telecommunications and networking procurement professionals at large global companies will continue to invest in IP networks and services. The big driver behind this trend is the desire of firms with a growing international customer base and . . .

For Sourcing & Vendor Management Professionals

The Worrisome State Of Canadian Business Telecoms Competition

by Brownlee Thomas, Ph.D., November 14, 2007

If TELUS and Bell Canada had merged, Canadian enterprises and SMBs would have seen competitive choices for telecom services shrink dramatically. As new IP services mature during the next three years and demand ramps up, business telecom services buyers . . .

For Sourcing & Vendor Management Professionals

WAN Wars: Ethernet Versus MPLS

Which Technology Should European Enterprises Choose?

by Phil Sayer, October 9, 2007

European enterprises are rapidly deploying both multiprotocol label switching (MPLS) and carrier Ethernet for their wide-area networks (WANs) — 40% of European enterprises have deployed MPLS networks, and 25% have deployed Ethernet services. For high-speed . . .

For Vendor Strategy Professionals

North American Business Customer Adoption Of MPLS And Ethernet Services In 2007

Choppy Waters Ahead

by Lisa Pierce, June 18, 2007

Deployment of multiprotocol label switching (MPLS) and Ethernet services continues its upward tick — 33% of North American enterprises have deployed MPLS, and 22% have deployed Ethernet services. Moreover, the funnel is still strong: in each case more . . .

Large Canadian Financial Firms See Value In Managed IP Services

Bell Canada's Proactive Approach Defines Its Leadership

by Brownlee Thomas, Ph.D., December 18, 2006

Financial services firms often are earlier adopters of new communications technologies than most firms. This is clearly the case in Canada, where several of the country's largest banks, investment groups, and insurance companies are deploying MPLS wide-area . . .

2006 North American Enterprise And SMB Adoption Of MPLS

by Lisa Pierce, December 6, 2006

North American enterprises have caught MPLS fever — deployments have grown by more than 83 percentage points in just one year. Despite this great success, enterprises tell us that they want to see improvements in reliability and security. To date, suppliers . . .

For Infrastructure & Operations Professionals

Enterprise MPLS VPN Adoption In 2006

by Robert Whiteley, June 15, 2006

In March 2006, Forrester surveyed 735 landline decision-makers at North American and European enterprises on their adoption plans for MPLS VPNs. Overall, enterprise MPLS VPN adoption has increased since 2005. We found that business services and media, . . .

For Infrastructure & Operations Professionals

Enterprise VPN Adoption In 2006

MPLS Explodes, SSL Increases, And IPsec Is Flat

by Robert Whiteley, June 14, 2006

North American and European enterprise IT/network operations executives are investing in emerging IP VPN technologies like MPLS and SSL and are moving away from more established technologies like IPsec. Why? Because newer VPN technologies promise lower . . .