Strategies For Vendors To Own The Service Delivery Platform Market

How Tech Marketers Can Benefit From Telcos' Move To SDPs

by Michele Pelino, December 7, 2006

Communications service providers need to expand revenue streams and reduce customer churn. Their hope? Expediting new services like mobile data applications and video content. To deploy these applications in a time-efficient manner and compete effectively . . .

Converged Service Delivery: The Missing Link In Achieving Business Flexibility

An Executive's Introduction To Converged Service Delivery

by Thomas Mendel, Ph.D., Pascal Matzke, June 20, 2006

As enterprises adapt to accelerating business change, their business processes become increasingly complex. As a result, companies face pressure to optimize their combined IT and telecom operational resources to provide more flexible, coherent, and cost-efficient . . .

Don't Pronounce PSA Dead — Yet

Professional Services Automation Vendors Find A New Audience

by Margo Visitacion, September 28, 2005

Don't be too quick to mourn the passing of professional services automation (PSA) applications. Several years ago, they were seen as the silver bullet for professional services organizations (PSOs). Strong resource management and demand management skills . . .

Six Sigma And Process Optimization Improve IT Service Delivery

by Craig Symons, June 3, 2005

Six Sigma originated as a quality improvement methodology in manufacturing, but IT can easily adapt it. Using Six Sigma, IT organizations can significantly improve their core processes, which in turn will improve their service delivery. Consistent, quality . . .

For Business Process & Applications Professionals

Services Procurement Needs Executive Sponsorship To Achieve Potential

by Andrew Bartels, April 15, 2004

Services procurement applications are a growth segment in the overall eProcurement/eSourcing market, with enterprises facing an expanding range of options. Enterprise spending on services — ranging from temporary workers and consultants to marketing, . . .

The Secret Formula For Fixing Project Failure

by George Lawrie, David Metcalfe, February 3, 2004

Projects fail because organizations rely on execs juggling point solutions to deliver both client satisfaction and acceptable margins. Enterprisewide services automation apps empower ordinary managers to satisfy multiple objectives simultaneously.

Market Overview 2004: Services Automation - Big Changes Afoot

by Margo Visitacion, Paul D. Hamerman, December 17, 2003

Whereas 2003 was a year to enhance functionality, 2004 portends more visible and dramatic changes. As companies renew interest in investing in technology for competitive advantage, there is great opportunity for growth in services automation.

Microsoft Office Enterprise Project Solution Has Potential, but Won't Tilt the Services Automation Market

by Margo Visitacion, December 10, 2003

Microsoft Enterprise Project isn¿t right for everyone, but is well suited to a small to moderate-size (e.g., 100- to 500-user) organization that views project management as the domain of the individual business units or departments.

Sizing Services Automation Apps

by George Lawrie, David Metcalfe, Sonoko Takahashi, November 18, 2003

Competition forced services automation vendors to consolidate. The market will grow from $470 million in 2003 to $820 million in 2008. Vendors must grab market share before market maturity hits in 2008.

For Business Process & Applications Professionals

Grading Services Automation Apps For Corporate IT

by George Lawrie, David Metcalfe, Erin Hollaway, September 26, 2003

IT departments in large corporations have thousands of staff and spend millions of dollars each year, yet run their own operations on spreadsheets. An evaluation of vendors like Changepoint and PlanView helps CIOs pick the right app to boost effectiveness.

Service Catalogs: The Heart of Service Delivery Management

by Julie Giera, September 23, 2003

Service catalogs are the cornerstone of service delivery and automation, and the starting point for any company interested in saving money and improving relationships with the business.

For Business Process & Applications Professionals

Hot Upgrades For Services Automation Apps

by George Lawrie, David Metcalfe, August 12, 2003

Services automation users expect modular new apps to plug and play with legacy systems. To do this, vendors must focus on a composite application architecture. Composite services automation applications will create new IT governance tools.

Grading Services Automation Apps

by George Lawrie, David Metcalfe, Erin Hollaway, June 17, 2003

Many services organizations invest in apps to automate service delivery and resource management, but firms must select software from a fragmented vendor market. Corporate IT change needs a services automation app.

For Business Process & Applications Professionals

Building Bench Strength in the Services Delivery Market — Primavera Acquires Evolve

by Margo Visitacion, March 27, 2003

This acquisition is a positive move for both companies. Integrating Evolve's robust resource management and best practices/business analysis with TeamPlay's planning depth will provide one of the richest offerings in the market.

For Business Process & Applications Professionals

Elance Buys CascadeWorks: What's Ariba To Do?

by Jennifer Chew, Laurie M. Orlov, Liz Herbert, February 27, 2003

Elance today announced its acquisition of services procurement vendor CascadeWorks. While 14 combined customers won't move markets, CascadeWorks' product is now embedded in Ariba - and that forces a build/partner decision for the eProcurement leader.

Market Overview: Service Delivery Automation

by Margo Visitacion, Paul D. Hamerman, December 19, 2002

Professional services automation (PSA) today is a misnomer, as the market has evolved into services delivery automation, which includes specialized application markets such as enterprise project management, PSA, project budgeting, time and expense.

For Business Process & Applications Professionals

Choosing the Right Services Procurement Application

by Andrew Bartels, December 9, 2002

Scope of services coverage and hosted vs. software solutions are two key decision criteria for choosing a services procurement product, along with customary criteria like cost and vendor viability.

Niku's Suit Against Business Engine May Cause Shakeup in PSA Market

by Margo Visitacion, August 21, 2002

Giga believes this will have negative results for both companies as well as having repercussions on the entire market. PSA, as a market, continues to struggle with defining its message and core markets in a space that is rapidly consolidating.

Professional Services Automation Market Consolidation Picks Up Speed — Novient and Portera Are Acquired

by Margo Visitacion, June 14, 2002

The professional services automation market, even with these acquisitions, is still densely crowded and ripe for more acquisitions as current conditions continue to prohibit many private firms previously considering public offerings.

IT Trends 2002, Midyear Update: PSA, Project and Portfolio Management

by Margo Visitacion, April 8, 2002

For project and portfolio management, one key dirver is the continued collapse in the EPM/PSA space, which is forcing vendors to specialize in order to differentiate themselves.

For Business Process & Applications Professionals

Niku 6 Will Robust Functionality Pave the Road to Viability?

by Margo Visitacion, February 6, 2002

Niku is worth considering based on the application s functional strength and the dramatic changes the company has made to reach viability, however, continue to consider with caution the vendor is not quite out of the woods yet.

Business Engine s Project 2002 Alliance: A Competitive Advantage if the BEN Remains Independent

by Margo Visitacion, January 11, 2002

The key value factor here is that, through the integration, organizations set on using a PSA solution will have the closest configuration to a total solution; however, while the announcement brings great expectations, there are a few areas of concern.

Microsoft s Retooled Project 2002 Will Rattle the PSA/EPM Markets

by Margo Visitacion, December 17, 2001

Already the ubiquitous project scheduling tool, carrying over 80 percent of the project management market, Project 2002 now has three offerings to address every sector of the market and stands to grab an even larger market share.

For Business Process & Applications Professionals

Market Overview: What's Ahead for PSA?

by Margo Visitacion, December 14, 2001

Giga believes the professional services automation (PSA) market will become more project-centric with specific emphasis on three areas: resource, activity and financial management.

Changepoint's IPI Is Ahead of the PSA Curve: Worth Considering, but Is IT Ready?

by Margo Visitacion, December 6, 2001

The use of surveys along with one of the most robust PSA offerings make Changepoint worthy of a look for any organization considering consolidating work request and project management to manage resources and processes effectively.