For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Vendor Strategy Professionals

Making The SaaS And Collaboration Marriage Work

A Framework For Collaboration SaaS Vendors To Capitalize On The Channel

by TJ Keitt, August 31, 2009

Finding collaboration and Web 2.0 technologies to facilitate collaboration between employees and partners is a top business priority. How technology enters businesses is changing as business leaders and individual workers are demanding more say in choosing . . .

For Vendor Strategy Professionals

The Real Value Of Virtual Worlds

A Guide For Hooking Business Customers And Partners With This New Technology

by TJ Keitt, July 28, 2009

From the point of view of most business leaders, the utility of virtual worlds in business is not apparent. Heretofore, virtual world vendors have not done a particularly good job articulating the value because many are wrongly trying to set up their . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Sourcing & Vendor Management Professionals

Complementing India With Nearshore Strategies: Spotlight On Spain

How European Firms Drive Nearshore Value With Spanish Resources

by Euan Davis, February 27, 2009

Sourcing executives rarely hear about Spain as a nearshore destination, but Spain attracts vendors and buyers alike with its large, well-qualified IT labor pool, world-class vertically focused services resources, competitive IT services rates, and potential . . .

For Information & Knowledge Management Professionals

Telepresence Comes In Less Expensive Models

But It May Not Have All The "Bells And Whistles" Of The Expensive Offerings

by Claire Schooley, February 25, 2009

Two vendors, LifeSize Communications and Telanetix, offer telepresence conferencing at substantially lower upfront costs than their higher-priced competitors like Cisco, HP, Polycom, Tandberg, and Teliris. Information and knowledge management (I&KM) . . .

For Infrastructure & Operations Professionals

Take A Close Look At UC Applications

How Vendors Compare On Integrated Messaging, Collaboration, And Presence

by Elizabeth Herrell, January 6, 2009

A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC applications, IT managers can better determine how these applications . . .

For Infrastructure & Operations Professionals

The Sun Never Sets On The Global Workforce

Distributed Teams Need Real-Time Collaboration Tools

by Robert Whiteley, September 24, 2008

As businesses become increasingly distributed, IT professionals need to provide tools for workers to collaborate with one another quickly and easily. Therefore, IT operations professionals must understand the different types of collaboration tools — as . . .

For Information & Knowledge Management Professionals

Distributed Teams Need Real-Time Collaboration Tools

Prioritize Tools Based On Your Team Architectures And Interaction Needs

by Ted Schadler, September 4, 2008

To get work done, distributed and B2B teams need real-time collaboration tools that replicate the power and experience of face-to-face meetings and support "pervasive" interactions. Fortunately, real-time tools are getting better. Presence shows team . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Instant Messaging, Q4 2007

IBM Leads, Followed Closely By Microsoft

by Rob Koplowitz, October 30, 2007

Forrester evaluated four leading enterprise instant messaging (IM) products across 69 criteria and found that IBM and Microsoft established themselves as Leaders thanks to their overall functionality and robust integration with key technology partners. . . .

For Information & Knowledge Management Professionals

Jabber Is A Leader In Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

Jabber is 100% focused on instant messaging with a strong enterprise user base and a unique focus on carrier-class deployments. Jabber's instant messaging offerings are built on native Extensible Messaging and Presence Protocol (XMPP), and Jabber contributes . . .

For Information & Knowledge Management Professionals

Microsoft Is A Leader In Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

In the fall of 2007, Microsoft released Office Communication Server (OCS) as a major upgrade to its existing Live Communication Server offering. New to OCS are on-premise Web conferencing, videoconferencing, improved presence capabilities, and a host . . .

For Information & Knowledge Management Professionals

IBM Leads Enterprise Instant Messaging With Robust Functionality And Market Presence

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

IBM overhauled the architecture of its enterprise instant massaging offering in the summer of 2006 with the release of Lotus Sametime 7.5. The fundamental repositioning of Sametime as a real-time development platform resonated with the market, and, in . . .

For Information & Knowledge Management Professionals

Jive Software Is A Contender And The Best Open Source Option For Enterprise Instant Messaging

The Forrester Wave™ Vendor Summary, Q4 2007

by Rob Koplowitz, October 30, 2007

Jive Software is a front-runner in open source enterprise instant messaging with Openfire. The offering has thrived in the market as both an open source IM application and a platform for building real-time functionality into new and existing business . . .

For Vendor Strategy Professionals

Communications-Enabled Business Processes

Innovative Uses Of Communications To Improve Business Efficiency

by Henry Dewing, September 18, 2007

People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect increasingly mobile and dispersed workforces — and customers — with . . .

For Information & Knowledge Management Professionals

Adobe Acrobat Connect Brings Collaboration To Acrobat 8 Release

by Claire Schooley, January 5, 2007

On November 2, 2006, Adobe announced the release of its Acrobat 8 product line. In addition to product updates, Acrobat 8 users can now initiate a Web conference to collaborate in real time on any kind of document through the integration of Acrobat Connect. . . .

For Information & Knowledge Management Professionals

Oracle Is A Strong Performer In The Collaboration Platforms Market

The Forrester Wave™ Vendor Summary, Q2 2006

by Erica Driver, May 24, 2006

Oracle is a Strong Performer in the enterprise collaboration platforms market with Oracle Collaboration Suite 10g Release 1 (10.1). Oracle offers basic messaging, real-time collaboration, and team collaboration platforms. Oracle has a very strong executive . . .

For Information & Knowledge Management Professionals

IBM Is A Leader In The Collaboration Platforms Market

The Forrester Wave™ Vendor Summary, Q2 2006

by Erica Driver, May 24, 2006

IBM is a Leader in the collaboration platforms market, with its Lotus Notes/Domino platform and related products (QuickPlace and Sametime) and the emerging IBM Workplace Collaboration Services offering. IBM has a very strong vision and product road map . . .

For Infrastructure & Operations Professionals

Redefining Voice Communications: Session Initiation Protocol Still Under Construction

by Elizabeth Herrell, July 25, 2003

Organizations with large mobile populations and remote users will gain the most functionality from SIP-based IPT collaboration applications today.

Taking Action: Business Intelligence and Collaboration

by Daniel W. Rasmus, Keith Gile, July 21, 2003

Business intelligence vendors should be integrating collaboration into their solutions but not adding to the fragmentation of the collaboration market by creating their own technology of licensing collaboration features from small third-party vendors.

For Information & Knowledge Management Professionals

The Convergence of Technology-Based Real-Time Conferencing

by Claire Schooley, May 12, 2003

Driven by economic conditions, emergence of new technology and fear of terrorism, almost all organizations are using audio, Web and/or video conferencing for business that might have been conducted face-to-face in earlier years.

For Information & Knowledge Management Professionals

The Changing World Affects Communications and Training

by Claire Schooley, March 30, 2003

Consider events that usually require travel and decide which real-time collaboration technology is most appropriate to allow these events to happen virtually.