For Information & Knowledge Management Professionals

Enlist iWorkers In The Fight To Improve Information Access

by Leslie Owens, November 3, 2009

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Technology Product Management & Marketing Professionals

Case Study: Intuit TurboTax Uses Crowd Wisdom To Make Online Support Less Taxing

by Laura Ramos, March 4, 2009

Intuit TurboTax used the wisdom of crowds — gleaned by analyzing how tax filers and tax preparation businesses interact with thousands of pages of support and tax code information — to supercharge its online support and hold down costs. Business-to-business . . .

For Information & Knowledge Management Professionals

Top Five Information Access Predictions For 2009

by Leslie Owens, January 30, 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in different industries will go separate ways with . . .

For Business Process & Applications Professionals

Latest BI Adoption Trends In Enterprises: Bright Future, But Off To A Slow Start  (446 KB PPT)

by Boris Evelson, January 12, 2009

Our latest data shows that enterprises are slowly but surely beginning to adopt the newest BI features like open source, end-user self-service, and search-BI convergence.

For Information & Knowledge Management Professionals

How To Build A High-Octane Taxonomy For ECM And Enterprise Search Systems

by Leslie Owens, November 17, 2008

Enterprises invest in big-ticket information management software such as search, portal, and enterprise content management (ECM) systems, in an effort to eliminate information silos and increase content reuse. To reach such an ambitious goal, it's vital . . .

For Information & Knowledge Management Professionals

Case Study: Cisco Improves Site Search With New Technology And Customer-Centric Approach

by Leslie Owens, September 19, 2008

Cisco Systems' public Web presence is mission-critical. Cisco.com comprises 75 country-specific sites with millions of technical and marketing pages published in 37 languages. The site processes millions of searches per month, but until recently, user . . .

For Information & Knowledge Management Professionals

Why You Need Enterprise Strategy For Desktop Search

by Leslie Owens, July 25, 2008

Information workers waste a lot of time searching for information that they already have. The daily torrent of email, calendar entries, tasks, notifications, and documents means that even the most organized people can struggle to find what they need. . . .

For Information & Knowledge Management Professionals

Site Search

Building the Ultimate Results Page

by John Lovett, July 7, 2008

Visitors using site search functionality have very specific needs and wants, but delivering highly effective results for the masses is perplexing.

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Search, Q2 2008

Autonomy, Endeca, FAST, And Vivisimo Lead A Competitive Market

by Leslie Owens, May 28, 2008

Forrester evaluated enterprise search vendors against 147 criteria and found that Autonomy, Endeca, FAST (a Microsoft subsidiary), and Vivisimo lead the market with impressive technical capabilities and a diverse customer base pushing for further innovation. . . .

For Business Process & Applications Professionals

Search + BI = Unified Information Access

Combining Unstructured And Structured Info Delivers Business Insight

by Boris Evelson, Matthew Brown, May 5, 2008

Search and business intelligence (BI) really are two sides of the same coin. Enterprise search enables people to access unstructured content like documents, blog and wiki entries, and emails stored in repositories across their organizations. BI surfaces . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Information & Knowledge Management Professionals

Microsoft: The Latest Disruptor In Enterprise Search

by Ken Poore, November 6, 2007

Microsoft makes a very aggressive move into the enterprise search market by introducing the free download of Microsoft Search Server Express 2008 (MSSE), which is sure to disrupt the already confusing search space. Though free, MSSE has a substantial . . .

For Information & Knowledge Management Professionals

Microsoft Drives A Wedge Between High- And Low-End Enterprise Search

by Matthew Brown, September 28, 2007

Microsoft has entered the enterprise search market with Microsoft Office SharePoint Server 2007 (MOSS), joining BEA Systems, Google, IBM, Oracle, SAP, and a long list of pure-plays in a volatile search market. Customers are pleasantly surprised by clear . . .

For Information & Knowledge Management Professionals

How To Be A Hero: Develop An Enterprise Search Strategy

by Matthew Brown, September 24, 2007

A decision to implement enterprise search cannot be taken lightly. After all, many companies end up disappointed and frustrated with high-priced products that failed to live up to expectations. Yet, it's surprising how little effort these companies typically . . .

For Information & Knowledge Management Professionals

How Secure Should Your Search Be?

by Matthew Brown, April 12, 2007

Competition for the best and most attractive secure search solution is heating up. But search security is a complex issue that requires carefully weighing requirements to achieve the best solution at a given price point. Information and knowledge management . . .

For Information & Knowledge Management Professionals

IBM/Yahoo! Offer Simple And Powerful Enterprise Search . . . FREE

by Matthew Brown, December 13, 2006

The latest in IBM's line of enterprise search products, IBM OmniFind Yahoo! Edition, is powerful, simple to use, and free. IBM just announced availability of a freely downloadable enterprise search product that installs with three clicks, packs the same . . .

For Interactive Marketing Professionals

Online Video Portals: Why Video Search Stinks

The Market To Help Consumers Find Online Video Is Wide Open

by Josh Bernoff, October 18, 2006

Video content is exploding online, including popular TV shows, user-generated videos, and niche semiprofessionally produced video that falls somewhere in the middle. Portals have leapt on the opportunity to help consumers find video online, but for the . . .

For Information & Knowledge Management Professionals

Trends 2006 And 2007: Enterprise Search Platforms

by Matthew Brown, September 6, 2006

The drumbeat of large infrastructure vendors entering the enterprise search space has continued the first half of this year. From Microsoft COO Kevin Turner laughably declaring "enterprise search is our business," to highly visible product announcements . . .

For Information & Knowledge Management Professionals

Google Is A Strong Performer In Enterprise Search Platforms

The Forrester Wave™ Vendor Summary, Q2 2006

by Matthew Brown, June 13, 2006

Google's entry into enterprise search has positively impacted the search market, as evidenced by recent new entrants and double-digit revenue growth. Google has single-handedly raised awareness of search as a mission-critical tool for finding information . . .

For Information & Knowledge Management Professionals

Autonomy Is A Leader In Enterprise Search Platforms

The Forrester Wave™ Vendor Summary, Q2 2006

by Matthew Brown, June 13, 2006

With its acquisition of Verity — a pioneer in the enterprise search market — Autonomy established de facto market share leadership in enterprise search platforms in 2005. Autonomy's IDOL platform compares well in most major categories we evaluated, offering . . .

For Information & Knowledge Management Professionals

Entopia Is A Strong Performer In Enterprise Search Platforms

The Forrester Wave™ Vendor Summary, Q2 2006

by Matthew Brown, June 13, 2006

Calling Entopia's K-Bus search a "platform" is a bit of a misnomer, given that the product's strong leaning toward search for collaboration and knowledge management purposes. The product is not currently perceived as a platform for developing search-driven . . .

For Information & Knowledge Management Professionals

IBM Is A Strong Performer in Enterprise Search Platforms

The Forrester Wave™ Vendor Summary, Q2 2006

by Matthew Brown, June 13, 2006

IBM recently announced its Content Discovery Server, a new but full-featured product for searching corporate information repositories and knowledge bases. The product is most differentiated by its secure gateways into content repositories — such as Lotus . . .