For Vendor Strategy Professionals

Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

by Jean-Pierre Garbani, May 13, 2009

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients and of the activity surrounding a given subject matter. . . .

For Sourcing & Vendor Management Professionals

IT Infrastructure Market And Services Data  (222 KB PPT)

by Paul Roehrig, Ph.D., April 13, 2009

IT Infrastructure Market And Services Data.

For Infrastructure & Operations Professionals

Why Isn't Server Virtualization Saving Us More?

A Few Small Changes May Dramatically Increase Your Efficiency

by Galen Schreck, January 28, 2009

Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware spending, but many don't realize an ongoing reduction in management . . .

For Infrastructure & Operations Professionals

Retrofitting Your Data Center For Better Capacity

by Galen Schreck, James Staten, October 29, 2008

Data centers are expected to last 25 to 30 years, but you need to periodically refresh your environmental gear for better capacity. Many companies can't deploy modern server equipment like blades that consolidate more wattage within single racks. But . . .

For Infrastructure & Operations Professionals

Trimming The Fat From Exchange

Strategies To Consolidate Resources Dedicated To Running Microsoft Exchange Server Infrastructure

by Christopher Voce, April 28, 2008

Consolidation is top of mind for many IT managers, and a portly email infrastructure is a ripe target to put on a diet. Business factors such as mergers and acquisitions and technical factors such as scalability limitations have driven up the cost of . . .

For Infrastructure & Operations Professionals

Cost Analysis And Measurement Help Ensure Consolidation Success

by James Staten, January 15, 2008

Most enterprises are involved in or planning IT consolidation projects to address cost issues, but those that have made the effort have found that their expectations going in often are hard to quantify and that success is often found along other lines . . .

For Infrastructure & Operations Professionals

How Large Enterprises Approach IT Infrastructure Consolidation

by James Staten, December 28, 2007

Most IT shops are either down the path or plan to engage in IT infrastructure consolidation projects in the next year. How are they approaching it? Forrester surveyed 246 IT executives and managers at US enterprises to find of those actively pursuing . . .

For Infrastructure & Operations Professionals

The IT Consolidation Imperative: Out Of Space, Out Of Power, Out Of Money

How To Get Started With IT Consolidation Before It's Too Late

by James Staten, October 5, 2007

Nearly every large enterprise IT shop is struggling to accommodate growing business demands within their existing budgets and infrastructure. This requires IT consolidation. But where do you start? And how do you know when you are close to crisis? Forrester . . .

For Sourcing & Vendor Management Professionals

Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients

Unlocking Value With Second-Tier Offshore Firms

by Paul Roehrig, Ph.D., September 18, 2007

Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where bigger isn't better. . . .

For Sourcing & Vendor Management Professionals

T-Systems Shows A Smart Service Offering For Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

T-Systems is one of the largest European outsourcers, but it remains mainly focused on serving German clients for remote infrastructure management. The firm still has limited offshore capabilities, but it excels in service management and staff transfer. . . .

For Sourcing & Vendor Management Professionals

EDS Provides Solid Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

EDS's reputation for and experience with infrastructure management helps the firm position itself ahead of all other providers in the remote infrastructure management (RIM) market. EDS's strategy for RIM focuses on a utility-based model, derived from . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European Remote Infrastructure Management, Q3 2007

EDS, CSC, Capgemini, And IBM Global Services Lead The Group Of Providers

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Forrester evaluated leading global, regional, and Indian vendors across 37 criteria with regard to their remote infrastructure management (RIM) services for European clients. The difference between global and regional vendors — once very significant . . .

For Sourcing & Vendor Management Professionals

BT Global Services Excels At The Network Part Of Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With its telecom operator roots, BT Global Services has strong network capabilities. Its dense network of European centers allows the UK provider to operate and manage relationships in close proximity to the client. More offshore and transformation capabilities . . .

For Sourcing & Vendor Management Professionals

Getronics Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Getronics is one of the largest European outsourcers, and it has now digested its acquisitions of RedSiren and PinkRoccade. Getronics continues to cultivate its proximity to clients but is extending its nearshore and offshore capabilities. More flexibility . . .

For Sourcing & Vendor Management Professionals

Atos Origin Is A Strong Performer In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

With significant growth in remote infrastructure management (RIM) and a solid base in methodologies and tools, Atos Origin is building its experience and customer base in the European market. The next step in remaining competitive will be to invest in . . .

For Sourcing & Vendor Management Professionals

Capgemini Places A European Imprint On Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Capgemini has created a significant offshore presence. With the acquisition of Kanbay, the firm has now reached a point where it can reap the benefits. Leveraging its Rightshore delivery model in a structured remote infrastructure management (RIM) strategy . . .

For Sourcing & Vendor Management Professionals

CSC's Global Delivery Model Adds Value To Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

This provider has a well-balanced global presence for European remote infrastructure management (RIM) clients. Its strategic positioning of RIM services and its clear road map for value creation and enhancements put the firm among the leaders for RIM . . .

For Sourcing & Vendor Management Professionals

IBM Global Services Makes The Remote Infrastructure Management World Look Small

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

IBM Global Services has a large global footprint, through which the tech giant offers offshore, nearshore, and on-site services — making scale and reach its biggest differentiators in the remote infrastructure management (RIM) market. The company's mature . . .

For Sourcing & Vendor Management Professionals

Infosys Balances Offshore/Nearshore Capabilities For Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

The majority of Infosys' infrastructure services rely on remote delivery. Its solid growth over the past few years has involved expansion in Europe. The company aims to continue this progress according to a clear road map, with plans for geographic growth . . .

For Sourcing & Vendor Management Professionals

TCS Offers A Range Of Offshore And Nearshore Remote Infrastructure Management Services

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Tata Consultancy Services' affiliation with the greater Tata Group allows it to build on established group resources to offer depth and presence across Europe beyond what might be expected, given its limited scale of activity in the region in this service . . .

For Sourcing & Vendor Management Professionals

HCL Offers Dedicated Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Remote infrastructure management (RIM) is one of the business engines for HCL, which showed year-on-year growth of 120% in remote infrastructure services in Europe alone over 2006. The Indian provider has a modest number of delivery and support centers . . .

For Sourcing & Vendor Management Professionals

HP Services Brings Technology Expertise To Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Offering remote infrastructure management (RIM) with a strong transformational character, HP Services has a large pool of experienced ITIL experts and a robust management tool. On top of that, it applies new technologies for servers, storage, and networks . . .

For Sourcing & Vendor Management Professionals

Wipro Primarily Offers Offshore Services In Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

by Richard Peynot, Sonoko Takahashi, August 31, 2007

Wipro offers infrastructure services primarily through its centers in India. It is primarily a pure offshore player that delivers excellence in service management. Wipro also offers various outsourcing models to clients and accepts asset transfer. Its . . .

For Infrastructure & Operations Professionals

The App Tier Is Tapped Out Again?!

Dealing With The Server Demands Of Large Middle-Tier Applications

by James Staten, July 17, 2007

As the static Web rapidly evolves into a fully interactive Internet, the data center performance burden shifts from the Web tier to the application tier. This shift puts new demands and challenges on server administrators — if properly addressed, they . . .

For Security & Risk Professionals

Best Practices: Server Operating System Security

Consistency Is The Key To Success

by Jennifer Albornoz Mulligan, July 12, 2007

Security managers are at their wits' ends trying to keep their servers secure from the deluge of new vulnerabilities across all operating systems. Why? Because as systems grow more complex, it becomes more difficult to maintain proper access controls . . .