For Technology Product Management & Marketing Professionals

Understanding Information Worker Smartphone Usage

Emerging Smartphone Use By Information Workers Opens Doors For Vendors

by Michele Pelino, November 20, 2009

Understanding how information workers use smartphones and applications enables marketing executives across the mobile value chain to successfully develop products and services to address the needs of these workers. Currently, 13% of information workers . . .

For Infrastructure & Operations Professionals

The Low-Hanging Fruit That Service Operations Teams Should Consider Now

by Evelyn Hubbert, November 13, 2009

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. . . .

For Information & Knowledge Management Professionals

Smartphones And Telecommuting: Workforce Technology Adoption 2009

Workforce Technographics®

by Ted Schadler, October 20, 2009

There is pent-up demand for smartphone support. Today, only 11% of US information workers (iWorkers) use a smartphone at work, but nearly three times that many say that they use their own mobile phones for work. The logic is clear: Smartphones and laptops . . .

For Security & Risk Professionals

Preparing For A Pandemic: What You Need To Know About H1N1

by Stephanie Balaouras, Chris McClean, October 15, 2009

The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us that there is a potential for widespread and costly disruption — especially for those who aren't adequately prepared. In May 2009, global . . .

For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Sourcing & Vendor Management Professionals

Mobility User Profiles, Apps, And Devices  (98 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role (mobile applications supported) and mobile devices by role . . .

For Sourcing & Vendor Management Professionals

A Formal Policy Is Needed To Reduce Mobility Costs

by Brownlee Thomas, Ph.D., September 9, 2009

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work. To control costs while also ensuring employee productivity, . . .

For B2B Market Research Professionals

European Firms' Support of Employee-Driven Mobility Usage: 2009   (434 KB PPT)

by Ellen Daley, August 7, 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research analyzes European firms’ support of employee-driven mobility usage.

For B2B Market Research Professionals

2009 Networks And Telecom Adoption Trends: Very Small Businesses (2 To 19 Employees)  (488 KB PPT)

by Ellen Daley, August 6, 2009

Using our BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 data, Forrester examines network and telecom adoption trends for very small businesses, or VSBs, within North America and Europea.

For Infrastructure & Operations Professionals

Case Study: How PerkettPR — An All-Virtual Organization — Is Powered By Remote Workers

How A Virtual Firm's IT Can Be Greener, More Accessible, And More Redundant Than Traditional Office Environments

by Chris Silva, Doug Washburn, July 28, 2009

PerkettPR made its strategic, and definitive, decision to focus investment on quality staff — not office space. Since its inception in 1998, the company has been a virtual organization with no intent of transitioning to a traditional office environment. . . .

For Infrastructure & Operations Professionals

Green Checklist For Remote Workers  (32 KB XLS)

by Chris Silva, Doug Washburn, July 27, 2009

This worksheet acts as a simple yes/no checklist for green capabilities that remote workers can adopt.

For Infrastructure & Operations Professionals

Home Office Checklist For Remote Workers  (32 KB XLS)

by Chris Silva, Doug Washburn, July 27, 2009

A workbook spreadsheet detailing the requirements that all remote workers should follow.

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Companies Prepare For Growth In Telecommuting

by Brownlee Thomas, Ph.D., July 8, 2009

During the past year, Forrester's IT sourcing and vendor management analysts have fielded a growing number of client inquiries from enterprise clients specifically about telecommuting. Most of these inquiries have come from CIOs and IT directors. The . . .

For Infrastructure & Operations Professionals

The Remote Worker Process And People Readiness Checklist  (30 KB XLS)

by Chris Silva, Doug Washburn, June 30, 2009

This workbook is a checklist to measure the readiness of remote workers and processes.

For Sourcing & Vendor Management Professionals

It's Time To Review — And Renew — Your Telecommuting Policy

The Economic Downturn Spurs Many Firms To Revisit Telecommuting Costs And Opportunities

by Brownlee Thomas, Ph.D., April 8, 2009

Sourcing and vendor management teams should work with IT and human resources (HR) to regularly review the company's telecommuting policy. The current economic situation is pushing many companies to look for new ways to: 1) increase employee productivity; . . .

For Vendor Strategy Professionals

Inquiry Insights: Enterprise Mobility, Q1 2009

by Michele Pelino, April 8, 2009

Each year, Forrester receives more than 20,000 inquiries on a variety of topics that provide insight into the key issues and challenges facing our clients. During the past two years, the number of enterprise mobility inquiries increased nearly 55%, jumping . . .

For Sourcing & Vendor Management Professionals

Why Sourcing Professionals Need To Get Aggressive With "Bring Your Own PC" Programs

IT Initiatives To Allow Self-Provisioned Devices Could Cause Big Headaches For Sourcing Professionals Who Don't Get Involved Early

by Christine Ferrusi Ross, March 25, 2009

Bring your own PC programs are gaining a lot of interest with infrastructure groups today. Why? Because the idea of lower IT costs, less complaints from employees, and overall less conflicts with the business are too much to overlook. Today's employees . . .

For Information & Knowledge Management Professionals

Embracing Chaos Is Smarter Than Seeking An Elusive Work/Life Balance

Technology Populism Forces A Fresh Look At Personal And Work Boundaries

by Connie Moore, March 20, 2009

For many years, busy workers have struggled to find "work/life balance," that elusive state of harmony between professional obligations and personal needs which, we are told, will promote both better performance at work and a happier life at home. However, . . .

For Infrastructure & Operations Professionals

Ten Steps For Reducing Contact Center Expenses

Slow Economy Necessitates You Take A Close Look At Contact Center Costs

by Elizabeth Herrell, March 13, 2009

During an economic slowdown, customer service managers need to take a close look at their contact center operations to find ways to reduce costs while maintaining high levels of customer support. Too often, customer service managers continue with established . . .

For Information & Knowledge Management Professionals

US Telecommuting Forecast, 2009 To 2016

Telecommuting Will Rise To Include 43% Of US Workers By 2016

by Ted Schadler, March 11, 2009

Today, more than 34 million US adults telecommute at least occasionally. Fueled by broadband adoption, better collaboration tools, and growing management experience, the US telecommuting ranks will swell to 63 million by 2016. Those 29 million new telecommuters . . .

For Infrastructure & Operations Professionals

End-Of-Life: The Forrester Wave™ SSL VPN Appliances

by Chris Silva, March 6, 2009

SSL VPN use among enterprises has increased in response to growing numbers of remote users and increased demand for Web-exposed applications and resources. SSL VPN for most remote access is a mature technology — most innovation is now occurring around . . .

For Infrastructure & Operations Professionals

Understanding The Network Skills Gap

Emerging Network Technologies Exacerbate Skills Shortcomings

by Chris Silva, March 5, 2009

Organizations are looking to IT to bring cost savings and efficiency to the business in the unsure future of 2009. In most organizations, this has led to IT being tasked with increasing network design complexity through the uptake of higher-level networking . . .

For Consumer Product Strategy Professionals

Casual Home Workers Embrace The Digital Home

Create Seamless Networked Experiences That Bridge The Work/Life Boundary

by Sally M. Cohen, February 19, 2009

Home workers' unique blend of personal and professional technology needs makes them a tech-savvy and potentially lucrative segment of the consumer market for service providers, PC and device manufacturers, and software vendors. But even the casual home . . .