For CIOs

CIOs: Develop A Technology Watch List

The Top 15 Technology Trends To Watch

by Sharyn Leaver, November 13, 2009

As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase of technology innovation and growth. To help, Forrester . . .

For Vendor Strategy Professionals

A Picture Is Worth 1,000 Words: Business Video Growth

Improved Communications And Collaboration Drive Interest In Business Video

by Henry Dewing, October 26, 2009

Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of interest — from video surveillance to IP video streaming . . .

For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Vendor Strategy Professionals

Cisco Continues Its March On Collaboration Strategy

Decision To Acquire Tandberg Is About More Than Just Video

by Henry Dewing, October 6, 2009

Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified collaboration solutions. Cisco continues its march to deliver . . .

For Enterprise Architecture Professionals

The Top 15 Technology Trends EA Should Watch

by Alex Cullen, October 6, 2009

IT organizations need to inform their annual and longer-term plans with an understanding of how changes in technology will enable business outcomes. EA groups are the logical leaders for this effort. Forrester has identified 15 technologies with the greatest . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Information & Knowledge Management Professionals

Web Conferencing 2009 Market Overview

Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

by Ted Schadler, Claire Schooley, August 27, 2009

Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market remains fragmented, pricing is often mysterious and . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Information & Knowledge Management Professionals

The ROI Of Telepresence

A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

by Claire Schooley, February 25, 2009

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major . . .

For Information & Knowledge Management Professionals

Telepresence Comes In Less Expensive Models

But It May Not Have All The "Bells And Whistles" Of The Expensive Offerings

by Claire Schooley, February 25, 2009

Two vendors, LifeSize Communications and Telanetix, offer telepresence conferencing at substantially lower upfront costs than their higher-priced competitors like Cisco, HP, Polycom, Tandberg, and Teliris. Information and knowledge management (I&KM) . . .

For Business Process & Applications Professionals

Unlock The Potential Of Employee-Generated Videos For HR Initiatives

by Zach Thomas, February 17, 2009

The creation and sharing of user-generated videos has exploded — the YouTube phenomenon is the obvious validation of this. Consumers are now bringing their video sharing habits with them to work, evidenced by employees posting company-confidential videos . . .

For Vendor Strategy Professionals

Getting People-Centric Collaboration Tools Right

Collaboration Market Share Hinges On Streamlining Business Processes

by TJ Keitt, January 28, 2009

The down economy and an increasingly decentralized business world have created a boom market for collaboration vendors as emphasis on reduced costs has made tools like videoconferencing and collaborative workspaces appealing. But translating this short-term . . .

For Information & Knowledge Management Professionals

Tap The Potential Of "YouTube For The Enterprise"

New Video Platforms Safely Bring YouTube Benefits To The Enterprise

by Ted Schadler, January 13, 2009

Information workers have been posting confidential videos to YouTube because they've had few alternatives. Fortunately, in the past few months, three vendors — Google, Microsoft, and Veodia —have introduced services or products for securely hosting videos . . .

For B2B Market Research Professionals

Green IT Awareness And Adoption By Region, Q4 2008  (274 KB PPT)

by Christopher Mines, January 8, 2009

Global firms report on their awareness and adoption of green IT practices.

For Infrastructure & Operations Professionals

Take A Close Look At UC Applications

How Vendors Compare On Integrated Messaging, Collaboration, And Presence

by Elizabeth Herrell, January 6, 2009

A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC applications, IT managers can better determine how these applications . . .

For Infrastructure & Operations Professionals

Evaluating UC Vendors On Key Applications

How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing

by Elizabeth Herrell, December 22, 2008

Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that mirror the short-term and long-term goals of your company. . . .

For Infrastructure & Operations Professionals

Will Presence Change How Business Communicates?

by Elizabeth Herrell, September 8, 2008

Presence is a key application supported on unified communications (UC) platforms and has the potential to fundamentally change how business manages workplace communications. UC connects multiple applications with a single user interface and enriches the . . .

For Consumer Product Strategy Professionals

Service Providers' Product Strategists Have Left The Home Worker Market Segment Untapped

Telcos, Cablecos, And ISPs Can Capitalize On Changing Consumer Work Trends

by Sally M. Cohen, August 6, 2008

Driven by economic changes like the rising cost of gas, social trends like work-life balance, and the proliferation of collaboration technologies, consumers are changing the way that they work. Rather than commuting to a central office every day, 9% of . . .

For Technology Product Management & Marketing Professionals

The Screening Of Global Business

The Business Digitization Voyage Evolves In Three Phases

by Henry Dewing, June 16, 2008

Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are confused by what is needed. In response, digital media . . .

For Information & Knowledge Management Professionals

AT&T And Cisco Systems Announce An Intercompany Telepresence Service

by Claire Schooley, Henry Dewing, June 3, 2008

Cisco Systems recently forged ahead of the competition by making Cisco TelePresence, its lifelike, "you are there" videoconferencing technology, available through AT&T. Information and knowledge management (I&KM) professionals who have contemplated . . .

For Infrastructure & Operations Professionals

Top Trends Shaping Enterprise Communications

How To Plan For The Next Five Years

by Elizabeth Herrell, May 13, 2008

Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new capabilities that facilitate business communications and . . .

For Technology Product Management & Marketing Professionals

Green IT Nudges Tech Adoption

Technologies Like Videoconferencing And Thin Clients Will Get A Second Look

by Christopher Mines, March 10, 2008

As enterprise IT organizations continue to adopt green principles, they'll take another look at technologies that reduce energy consumption and carbon emissions, both within the IT shop and across the business. Enterprises going green will give a nudge . . .