For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

by Phil Sayer, October 30, 2009

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H2 2008

by Phil Sayer, July 10, 2009

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the 407 that we tracked in H1 2008; however, the total contract . . .

For Infrastructure & Operations Professionals

The Recession Will Accelerate European Ethernet Services Adoption

The European Outlook For Ethernet Services In 2009

by Phil Sayer, May 19, 2009

The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and revenues will also grow in 2009, but will be outpaced . . .

For Sourcing & Vendor Management Professionals

IT Infrastructure Market And Services Data  (222 KB PPT)

by Paul Roehrig, Ph.D., April 13, 2009

IT Infrastructure Market And Services Data.

For Sourcing & Vendor Management Professionals

RFP Template For Global Data Wide-Area Network (WAN) Infrastructure And Services  (215 KB XLS)

by Brownlee Thomas, Ph.D., March 16, 2009

An Excel template intended to give sourcing organizations a starting point for building an RFP for outsourcing global data wide-area network (WAN) infrastructure and services.

For Sourcing & Vendor Management Professionals

Deriving Value From Global Managed Network And Telecom Services

Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner

by Brownlee Thomas, Ph.D., February 11, 2009

Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the anticipated multiyear global economic recession. Sourcing . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: MPLS In The United States, Q1 2009

by Lisa Pierce, January 30, 2009

In the US, enterprises are steadily moving off legacy WAN services like frame relay (FR) and asynchronous transfer mode (ATM) and onto IP-based services like multiprotocol label switching (MPLS). This is reflected in the WAN-related inquiries Forrester . . .

For Sourcing & Vendor Management Professionals

Global WAN Services Options Are Maturing And Expanding

Align Your Sourcing Strategy To Your Business Culture

by Brownlee Thomas, Ph.D., January 23, 2009

Large multinational organizations with widely distributed operations that span several geographies want more international wide-area network (WAN) services options from telecom service providers. While most clients we've worked with on global telecom . . .

For Infrastructure & Operations Professionals

Remote And Small Site Access In The US: A Look At Six Alternative Service Providers

AuBeta, Hughes Network Systems, IVANS, MegaPath, New Edge Networks, And PAETEC

by Lisa Pierce, January 15, 2009

Forrester clients whose network operations span a large number of small or remote locations often express interest in using providers other than AT&T, Qwest Communications, Sprint, or Verizon Business. They want to evaluate the capabilities of alternative . . .

For Infrastructure & Operations Professionals

The Time Is Right For WAN Optimization Managed Services

Telcos Are Well Placed To Move Up The Value Chain By Managing Enterprise WANs

by Phil Sayer, January 15, 2009

All the major telcos and systems integrators are now offering wide area network (WAN) optimization managed services. Forrester's view is that in the current economic climate these services will prove attractive to firms looking to improve application . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H1 2008

by Phil Sayer, January 12, 2009

Forrester's fifth survey of managed services contracts signed by telecom service providers looks inside 407 European service deals sealed in the first half of 2008. The number of deals was up significantly from the 177 that we tracked in H2 2007, and . . .

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

by Pascal Matzke, Daniel Krauss, January 9, 2009

The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of 2008. The overall number of deals containing converged IT . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption in Europe: 2008

Ethernet And Internet VPNs Outstrip MPLS In Popularity

by Phil Sayer, September 19, 2008

The migration from legacy data services to IP-based wide-area network (WAN) services in Europe is now largely complete, led by the largest multinational firms. Over the past year we have seen a 20% reduction in the number of enterprises that have no plans . . .

For Infrastructure & Operations Professionals

Ethernet Services Take Europe By Storm

VPLS Grabs The Attention Of Both Service Providers And Users

by Phil Sayer, September 3, 2008

Carrier Ethernet services have reached mass adoption in Europe and are challenging multiprotocol label switching (MPLS) virtual private networks (VPNs) as the first choice for enterprise WANs — 42% of European enterprises have fully deployed site-to-site . . .

For Infrastructure & Operations Professionals

Emerging WAN Services: Look Before You Leap

Recent Ethernet RFIs Show Chinks In Providers' Armor

by Robert Whiteley, August 15, 2008

As enterprises continue to migrate to emerging WAN services like Ethernet, it's easy to succumb to the path of least resistance by simply evaluating and migrating to the incumbent WAN provider's new offers. Think again. Forrester's evaluation of responses . . .

For Sourcing & Vendor Management Professionals

Global VNO Vanco Falls To Reliance Globalcom

Vanco's Buy-Up Should Reassure MNC Customers And Prospects

by Brownlee Thomas, Ph.D., June 4, 2008

Reliance Globalcom has taken a big step toward realizing its vision of becoming a top five global data services provider. It has agreed to pay $76.9 million for 100% of Vanco — the pioneer global virtual network operator (VNO) — and expects to reap $365 . . .

For Sourcing & Vendor Management Professionals

Shorthand For Evaluating WAN Technologies: IP VPNs Versus MPLS Versus Ethernet

by Lisa Pierce, May 21, 2008

To support intersite connectivity, enterprises are in the midst of migrating from legacy services like private line, Frame Relay (FR), or asynchronous transfer mode (ATM) to IP (Internet protocol)-based services. Based on key requirements like performance, . . .

For Sourcing & Vendor Management Professionals

European Telecom Operator Managed Services Deals Survey: H2 2007

by Phil Sayer, May 20, 2008

Forrester's fourth survey of managed services contracts signed by telecom service providers takes the lid off 177 European service deals sealed in the second half of 2007. The number of deals was up significantly from the 120 that we tracked in H1 2007, . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: European WAN Services, Q2 2008

COLT, Orange, And Verizon Lead In Services; BT Leads In Market Presence

by Phil Sayer, April 11, 2008

In Forrester's 62 criteria evaluation of 12 European MPLS-based WAN service providers, we found that COLT Telecom, Orange Business Services, and Verizon Business led the pack with the best overall combination of current offering and strategy. We ranked . . .

For Sourcing & Vendor Management Professionals

Indians Take Aim At The Global Telecom Market

Two Conglomerates Form Tata Communications And Reliance Globalcom

by Brownlee Thomas, Ph.D., March 28, 2008

Two Indian conglomerates — Tata Group and Reliance Industries — recently announced rebranding and additional investments in their respective international telecom units in order to aggressively grow their business in the global telecom market. Tata Group . . .

For Sourcing & Vendor Management Professionals

Recent Ethernet RFIs Show Chinks In Providers' Armor

by Lisa Pierce, Phil Sayer, March 27, 2008

Whenever making a major change to a critical network, it's important for enterprises to conduct both requests for information (RFIs) and requests for proposals (RFPs). Recent work Forrester undertook with some key clients who have very demanding performance . . .

For Vendor Strategy Professionals

COLT Has Just Started Its CSD Voyage

SWOT Analysis: COLT Telecom, Q1 2008

by Rolf Schonhowd, February 13, 2008

COLT Telecom (COLT) has so far taken minor steps on its voyage to true Converged Service Delivery (CSD). However, the company might catch up by leveraging its wide-area network (WAN) services and hosting-center-delivered IT managed services. While well . . .

For Sourcing & Vendor Management Professionals

Guidelines For Building Versus Buying An Ethernet WAN

by Lisa Pierce, February 12, 2008

Organizations that have used traditional private line wide area networks (WANs) to support high-performance business-critical applications are migrating to Ethernet WANs in droves. Many of these organizations are contemplating their mode of acquisition . . .

For Sourcing & Vendor Management Professionals

WAN Wars: Ethernet Versus MPLS

Which Technology Should European Enterprises Choose?

by Phil Sayer, October 9, 2007

European enterprises are rapidly deploying both multiprotocol label switching (MPLS) and carrier Ethernet for their wide-area networks (WANs) — 40% of European enterprises have deployed MPLS networks, and 25% have deployed Ethernet services. For high-speed . . .